Toshiba RS-TX60 User Guide - Page 160

My DMS is not connecting to my wireless home network.

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Chapter 9 Troubleshooting My DMS is not connecting to my wireless home network. Connecting to the network access point may take several minutes once the problem is resolved. Be certain the Phone & Network Setup screen has had time to update to display the true network status before making any additional changes. To refresh the Phone & Network Setup screen, press LEFT arrow to go to the previous screen, and then press RIGHT arrow to return to Phone & Network Setup. 1. Check power at wireless access point. Make sure the access point or router is receiving power and the "connection" light is on. 2. Change password format. If you used an alphanumeric password for your wireless network, try using a hexadecimal password instead. You can find a hexadecimal password (sometimes referred to as a "Key" or "WEP Key") in the configuration settings for your wireless access point or wireless router. If more than one hexadecimal password is listed, always use the first one. To change the password format, follow the instructions for completing Wireless Settings on page 121. 3. Check signal strength. On the Phone & Network Setup screen (from TiVo Central, select Messages & Setup, then Settings, then Phone & Network Setup), check the wireless signal strength. The following tips may improve wireless signal strength: • Make sure the wireless adapter is placed well away from the Digital Media Server's power supply, or power strips, or surge protectors. Any of these may cause interference and reduce signal strength. Some household appliances, such as microwave ovens and 2.4 GHz cordless phones, may also reduce signal strength when they are in use. • Verify that the wireless network adapter's antenna is fully extended. • Move the wireless network adaptor to a higher position, or give it a better line of sight to your wireless gateway (router). • Reduce the distance between the wireless network adapter and the wireless access point. Wireless networks typically have a range of 100 - 300 feet, but distances can vary based on walls, floors, and other obstructions. It may be necessary to adjust the location adapter of your wireless access point or router to be closer to the network adapter attached to your DMS. • Consider adding a signal booster to your network (available from some wireless equipment manufacturers). 4. Check network name. On the Wireless Settings screen (press the TiVo button to go to TiVo Central, then select Messages & Setup, then Settings, then Phone & Network Setup, then Edit phone or network settings, then Wireless Settings), check that the network name (SSID) for your network access point is listed correctly. To change the network name, follow the instructions for completing Wireless Settings on page 121. You can also try the steps in "My DMS is not connecting to my home network." on page 150. 152 Downloaded from www.Manualslib.com manuals search engine

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152
Chapter 9
Troubleshooting
My DMS is not connecting to my wireless home network.
Connecting to the network access point may take several minutes once the problem is resolved. Be certain the Phone & Network Setup
screen has had time to update to display the true network status before making any additional changes. To refresh the Phone & Network
Setup screen, press LEFT arrow to go to the previous screen, and then press RIGHT arrow to return to Phone & Network Setup.
1.
Check power at wireless access point.
Make sure the access point or router is receiving power and the “connection” light is on.
2.
Change password format.
If you used an alphanumeric password for your wireless network, try using a hexadecimal password
instead. You can find a hexadecimal password (sometimes referred to as a “Key” or “WEP Key”) in the configuration settings for
your wireless access point or wireless router. If more than one hexadecimal password is listed, always use the first one. To change
the password format, follow the instructions for completing Wireless Settings on page 121.
3.
Check signal strength.
On the Phone & Network Setup screen (from TiVo Central, select Messages & Setup, then Settings, then
Phone & Network Setup), check the wireless signal strength. The following tips may improve wireless signal strength:
•
Make sure the wireless adapter is placed well away from the Digital Media Server’s power supply, or power strips, or surge
protectors. Any of these may cause interference and reduce signal strength. Some household appliances, such as microwave
ovens and 2.4 GHz cordless phones, may also reduce signal strength when they are in use.
•
Verify that the wireless network adapter’s antenna is fully extended.
•
Move the wireless network adaptor to a higher position, or give it a better line of sight to your wireless gateway (router).
•
Reduce the distance between the wireless network adapter and the wireless access point. Wireless networks typically have a
range of 100 - 300 feet, but distances can vary based on walls, floors, and other obstructions. It may be necessary to adjust the
location adapter of your wireless access point or router to be closer to the network adapter attached to your DMS.
•
Consider adding a signal booster to your network (available from some wireless equipment manufacturers).
4.
Check network name.
On the Wireless Settings screen (press the TiVo button to go to TiVo Central, then select Messages & Setup,
then Settings, then Phone & Network Setup, then Edit phone or network settings, then Wireless Settings), check that the network
name (SSID) for your network access point is listed correctly. To change the network name, follow the instructions for completing
Wireless Settings on page 121. You can also try the steps in “My DMS is not connecting to my home network.” on page 150.
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