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Toshiba Satellite A665 User Guide 1 - Page 206

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206 If Something Goes Wrong If you need further assistance NOTE Before connecting the eSATA device to your computer and external power source, read the documentation that came with the device and follow the manufacturer's instructions. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit pcsupport.toshiba.com. Click Product Support, search for your model, and then click Detailed Specs. Contacting Toshiba If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you. Toshiba's Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com.

Section	Page
Satellite® A660 Series User’s Guide	1
Contents	29
Introduction	37
This guide	39
Safety icons	40
Other icons used	40
Your computer’s features and specifications	41
Other documentation	41
Service options	41
Chapter 1: Getting Started	42
Selecting a place to work	42
Setting up a work environment	42
Keeping yourself comfortable	43
Precautions	43
Important information on your computer’s cooling fan	45
Setting up your computer	45
Connecting to a power source	46
Charging the main battery	48
Using the computer for the first time	49
Opening the display panel	49
Turning on the power	50
Setting up your software	50
Registering your computer with Toshiba	51
Adding optional external devices	51
Adding memory (optional)	52
Installing a memory module	52
Removing a memory module	58
Checking total memory	61
Recovering the Internal Storage Drive	61
Recovering to out-of-box state (recommended recovery method)	63
Recovering to a custom size partition	65
Recovering without changing the internal storage drive partitions	68
Creating recovery DVDs/media	70
Restoring from recovery DVDs/media	73
Erasing the Internal Storage Drive	75
Checking the internal storage drive operating status	76
Installing drivers and applications	77
Using the TouchPad™	77
Adjusting TouchPad™ settings	80
Disabling or enabling the TouchPad™	81
Using external display devices	81
Selecting video cables	82
Connecting an HDMI™-compatible television or external display device	82
Connecting to a TV using HDMI™-CEC	82
Connecting an external monitor or projector	83
Directing the display output when you turn on the computer	83
Adjusting the quality of the external display	84
Using an external keyboard	84
Using a mouse	85
Connecting a printer	85
Setting up a printer	86
Turning off the computer	86
Options for turning off the computer	87
Using the Shut down command	89
Using and configuring Hibernation mode	91
Using and configuring Sleep mode	94
Closing the display panel	97
Customizing your computer’s settings	97
Caring for your computer	97
Cleaning the computer	97
Moving the computer	98
Using a computer lock	98
Chapter 2: Learning the Basics	99
Computing tips	99
Using the keyboard	100
Character keys	101
Ctrl, Fn, and Alt keys	101
Function keys	101
Special Windows® keys	102
Starting a program	102
Starting a program from the Start menu	103
Starting a program from Windows® Explorer	103
Starting a program using the Search programs and files field	104
Saving your work	105
Printing your work	106
Backing up your work	107
Restoring your work	108
Using the optical disc drive	108
Viewing Blu-ray Disc™ movies	109
Optical disc drive components	110
Media control buttons	111
Inserting an optical disc (slot-type drive)	112
Removing a disc (slot-type drive)	113
Inserting an optical disc (tray-type drive)	113
Playing an audio CD	115
Playing optical media	115
Recording optical media	115
Removing a disc with the computer on (tray-type drive)	116
Removing a disc with the computer off (tray-type drive)	116
Caring for optical discs	117
Toshiba’s online resources	117
Chapter 3: Mobile Computing	118
Toshiba’s energy-saver design	118
Running the computer on battery power	118
Battery Notice	119
Power management	120
Using additional batteries	120
Charging batteries	120
Charging the main battery	121
Charging the RTC battery	121
Monitoring main battery power	122
Determining remaining battery power	124
What to do when the main battery runs low	124
Setting battery notifications	125
Conserving battery power	125
Power Plans	126
Using a hot key to set the Power Plan	127
Using the TOSHIBA eco power plan	128
Changing the main battery	129
Removing the battery from the computer	129
Inserting a charged battery	131
Taking care of your battery	132
Safety precautions	132
Maintaining your battery	133
Disposing of used batteries	133
Traveling tips	135
Chapter 4: Exploring Your Computer’s Features	136
Exploring the desktop	136
Finding your way around the desktop	137
Setting up for communications	139
Connecting your computer to a network	140
Connecting a modem to a telephone line	141
Exploring audio features	142
Recording sounds	142
Using external speakers or headphones	143
Using the Web Camera	143
Using an ExpressCard®	144
Inserting an ExpressCard®	144
Removing an ExpressCard®	145
Using the Memory card reader	145
Inserting memory media	146
Removing memory media	146
Using the eSATA/USB combo port	147
Using the Ambient Light Sensor (ALS)	148
Chapter 5: Utilities	149
TOSHIBA Assist	150
Connect	151
Secure	152
Protect & Fix	153
Optimize	154
TOSHIBA Application Installer	155
Setting passwords	156
Using an instant password	156
Using a supervisor password	157
Using a user password	158
Deleting a user password	159
TOSHIBA Face Recognition Utility	160
TOSHIBA PC Diagnostic Tool Utility	161
TOSHIBA HDD Protection Utility	162
Mouse Utility	163
TOSHIBA Hardware Setup	164
USB Sleep and Charge Utility	166
Starting the USB Sleep and Charge Utility	166
USB Sleep and Charge	166
Enabling USB Sleep and Charge	168
Power supply mode settings	168
TOSHIBA Zooming Utility	170
TOSHIBA Button Support	171
TOSHIBA Accessibility	172
Fingerprint Authentication Utility	173
Fingerprint utility limitations	173
Using the Fingerprint Authentication Utility	173
Fingerprint Logon	173
Care and maintenance of your fingerprint reader	174
Fingerprint reader limitations	175
TOSHIBA eco Utility™	176
TOSHIBA Service Station	177
TOSHIBA PC Health Monitor	177
Chapter 6: If Something Goes Wrong	179
Problems that are easy to fix	179
Problems when you turn on the computer	180
The Windows® operating system is not working	182
Using Startup options to fix problems	183
Internet problems	184
The Windows® operating system can help you	184
Fixing a problem with Device Manager	185
Checking device properties	185
Memory problems	186
Power and the batteries	186
Keyboard problems	188
Display problems	188
Disk or storage drive problems	190
Error-checking	190
Optical disc drive problems	191
Sound system problems	194
ExpressCard® problems	194
ExpressCard® checklist	194
Resolving ExpressCard® problems	195
Printer problems	196
Modem problems	197
Wireless networking problems	198
DVD and BD operating problems	199
Develop good computing habits	200
Data and system configuration backup in the Windows® operating system	201
If you need further assistance	206
Before you contact Toshiba	206
Contacting Toshiba	206
Other Toshiba Internet Web sites	207
Toshiba’s worldwide offices	208
Appendix A: Hot Keys/TOSHIBA Cards	210
Hot Key Cards	210
Using the Hot Key Cards	211
Application Cards	212
Using the Application Cards	213
Card Case	213
Hot key functions	214
Volume Mute	214
Lock (Instant security)	215
Power plan	216
Sleep mode	217
Hibernation mode	218
Output (Display switch)	219
Display brightness	220
Disabling or enabling wireless devices	221
Disabling or enabling the TouchPad™	222
Zoom (Display resolution)	223
Keyboard hot key functions	224
Appendix B: Power Cord/Cable Connectors	225
Glossary	226