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Toshiba Satellite P505-S8980 User Guide - Page 196

Optical drive problems (tray-type drive), Some discs run correctly but others do not.

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196 If Something Goes Wrong Optical drive problems (tray-type drive) replace the diskette. If the label is loose, replace the label and try inserting the diskette again. The drive cannot read a diskette. Try another diskette. If you can access the second diskette, the first diskette (not the drive) is probably causing the problem. Run Error-checking on the faulty diskette (for instructions see "Disk or storage drive problems" on page 194). Optical drive problems (tray-type drive) You cannot access a disc in the drive. If the optical drive is an external drive, make sure that the drive's cable is properly connected to the computer. Make sure the tray that holds the optical disc is closed properly. Press gently until it clicks into place. Open the tray and remove the disc. Make sure the tray is clean. Any dirt or foreign object can interfere with the laser beam. Examine the disc to see if it is dirty. If necessary, wipe it with a clean cloth dipped in water or a neutral cleaner. Replace the disc in the tray. Make sure that the disc is lying flat, label side up. Close the tray carefully, making sure it has shut completely. You press the disc eject button, but the drive tray does not slide out. Make sure the computer is connected to a power source and turned on. The optical drive eject mechanism requires power to operate. Make sure a program is not accessing the drive and preventing it from ejecting. If you need to remove a disc and cannot turn on the computer (for example, if the battery is completely discharged), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical drive eject button on the face of the optical drive tray. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Some discs run correctly but others do not. Check that the type of disc you are using is compatible with your optical drive. For more information regarding supported optical

Section	Page
Satellite® P500 Series User’s Guide	1
Contents	30
Introduction	38
This guide	40
Safety icons	41
Other icons used	41
Your computer’s features and specifications	42
Other documentation	42
Service options	42
Chapter 1: Getting Started	43
Selecting a place to work	43
Setting up a work environment	43
Keeping yourself comfortable	44
Precautions	44
Important information on your computer’s cooling fan	46
Setting up your computer	46
Connecting to a power source	47
Charging the main battery	49
Using the computer for the first time	50
Opening the display panel	50
Turning on the power	51
Setting up your software	52
Registering your computer with Toshiba	52
Adding optional external devices	52
Adding memory (optional)	53
Installing a memory module	53
Removing a memory module	59
Checking total memory	60
Recovering the Internal Storage Drive	61
Recovering to out-of-box state (recommended recovery method)	62
Recovering to a custom size partition	64
Recovering without changing the internal storage drive partitions	67
Creating recovery DVDs/media	69
Restoring from recovery DVDs/media	70
Erasing the Internal Storage Drive	72
Checking the internal storage drive operating status	74
Installing drivers and applications	74
Using the TouchPad™	75
Adjusting TouchPad™ settings	78
Disabling or enabling the TouchPad™	78
Using external display devices	79
Connecting the display device	79
Directing the display output when you turn on the computer	81
Adjusting the quality of the external display	82
Using an external keyboard	82
Using a mouse	82
Connecting a printer	83
Setting up a printer	84
Turning off the computer	84
Options for turning off the computer	85
Using the Shut down command	87
Using and configuring Hibernation mode	89
Using and configuring Sleep mode	91
Closing the display panel	94
Customizing your computer’s settings	94
Caring for your computer	94
Cleaning the computer	94
Moving the computer	95
Using a computer lock	95
Chapter 2: Learning the Basics	97
Computing tips	97
Using the keyboard	99
Character keys	99
Ctrl, Fn, and Alt keys	99
Function keys	100
Special Windows® keys	100
Backlit Keyboard	100
Starting a program	101
Starting a program from the Start menu	101
Starting a program from Windows® Explorer	102
Starting a program using the Search programs and files field	103
Saving your work	103
Printing your work	105
Backing up your work	106
Restoring your work	106
Using the optical drive	107
Optical drive components	107
Media control buttons	108
Inserting an optical disc (slot-type drive)	109
Removing a disc (slot-type drive)	110
Inserting an optical disc (tray-type drive)	110
Playing an audio CD	113
Playing optical media	113
Recording optical media	113
Removing a disc with the computer on (tray-type drive)	114
Removing a disc with the computer off (tray-type drive)	114
Caring for optical discs	115
Toshiba’s online resources	115
Chapter 3: Mobile Computing	116
Toshiba’s energy-saver design	116
Running the computer on battery power	117
Battery Notice	117
Power management	118
Using additional batteries	118
Charging batteries	118
Charging the main battery	119
Charging the RTC battery	119
Monitoring main battery power	120
Determining remaining battery power	122
What to do when the main battery runs low	122
Setting battery notifications	123
Conserving battery power	123
Power Plans	124
Using a hot key to set the Power Plan	125
Using the TOSHIBA eco power plan	126
Changing the main battery	127
Removing the battery from the computer	127
Inserting a charged battery	128
Taking care of your battery	130
Safety precautions	130
Maintaining your battery	131
Disposing of used batteries	132
Traveling tips	133
Chapter 4: Exploring Your Computer’s Features	134
Exploring the desktop	134
Finding your way around the desktop	135
Setting up for communications	137
Connecting your computer to a network	138
Connecting a modem to a telephone line	139
An overview of using the Internet	140
The Internet	140
The World Wide Web	140
Internet Service Providers	141
Connecting to the Internet	141
Surfing the Internet	141
Internet features	142
Uploading to, and downloading files from, the Internet	143
Exploring audio features	143
Recording sounds	143
Using external speakers or headphones	144
Using the Web Camera	144
Using an ExpressCard®	145
Inserting an ExpressCard®	145
Removing an ExpressCard®	146
Using the Memory Card Reader	146
Inserting memory media	147
Removing memory media	147
Using the i.LINK® port	148
Using the eSATA/USB combo port	148
Chapter 5: Utilities	149
TOSHIBA Assist	150
Connect	151
Secure	152
Protect & Fix	153
Optimize	154
TOSHIBA Application Installer	155
Setting passwords	156
Using an instant password	156
Using a supervisor password	157
Using a user password	158
Deleting a user password	159
TOSHIBA Face Recognition Utility	160
TOSHIBA PC Diagnostic Tool Utility	161
TOSHIBA HDD Protection Utility	162
TOSHIBA SD™ Memory Card Format Utility	163
Mouse Utility	164
TOSHIBA Hardware Setup	165
USB Sleep and Charge Utility	168
Starting the USB Sleep and Charge Utility	168
USB Sleep and Charge	168
Enabling USB Sleep and Charge	170
Power supply mode settings	170
Battery settings	170
TOSHIBA Zooming Utility	171
TOSHIBA Button Support	172
TOSHIBA Accessibility	173
Fingerprint Authentication Utility	174
Fingerprint utility limitations	174
Using the Fingerprint Authentication Utility	174
Fingerprint Logon	174
Care and maintenance of your fingerprint reader	175
Fingerprint reader limitations	176
TOSHIBA eco Utility™	177
TOSHIBA Service Station	178
TOSHIBA PC Health Monitor	178
ConfigFree®	179
Getting Started	179
ConfigFree® Utilities	180
Chapter 6: If Something Goes Wrong	183
Problems that are easy to fix	183
Problems when you turn on the computer	184
The Windows® operating system is not working	187
Using Startup options to fix problems	187
Internet problems	188
The Windows® operating system can help you	189
Fixing a problem with Device Manager	189
Checking device properties	189
Memory problems	190
Power and the batteries	191
Keyboard problems	192
Display problems	192
Disk or storage drive problems	194
Optical drive problems (tray-type drive)	196
Sound system problems	197
ExpressCard® problems	197
Printer problems	199
Modem problems	200
Wireless networking problems	200
DVD operating problems	202
Develop good computing habits	203
Data and system configuration backup in the Windows® operating system	204
If you need further assistance	209
Before you contact Toshiba	209
Contacting Toshiba	209
Other Toshiba Internet Web sites	210
Toshiba’s worldwide offices	211
Appendix A: Hot Keys/TOSHIBA Cards	213
Hot Key Cards	213
Using the Hot Key Cards	214
Application Cards	215
Using the Application Cards	216
Card Case	217
Hot key functions	217
Volume Mute	218
Lock (Instant security)	219
Power plan	220
Sleep mode	221
Hibernation mode	222
Output (Display switch)	223
Display brightness	224
Disabling or enabling wireless devices	225
Disabling or enabling the TouchPad™	226
Zoom (Display resolution)	227
Keyboard hot key functions	228
Appendix B: Power Cord/Cable Connectors	229
Glossary	230
A	232
B	233
C	233
D	235
E	236
F	237
G	237
H	237
I	238
K	238
L	238
M	239
N	240
O	240
P	240
R	241
S	242
T	243
U	243
W	243

Match case Limit results 1 per page

196

If Something Goes Wrong

Optical drive problems (tray-type drive)

replace the diskette. If the label is loose, replace the label and try

inserting the diskette again.

The drive cannot read a diskette.

Try another diskette. If you can access the second diskette, the

first diskette (not the drive) is probably causing the problem. Run

Error-checking on the faulty diskette (for instructions see

“Disk or

storage drive problems” on page 194

Optical drive problems (tray-type drive)

You cannot access a disc in the drive.

If the optical drive is an external drive, make sure that the drive’s

cable is properly connected to the computer.

Make sure the tray that holds the optical disc is closed properly.

Press gently until it clicks into place.

Open the tray and remove the disc. Make sure the tray is clean. Any

dirt or foreign object can interfere with the laser beam.

Examine the disc to see if it is dirty. If necessary, wipe it with a

clean cloth dipped in water or a neutral cleaner.

Replace the disc in the tray. Make sure that the disc is lying flat,

label side up. Close the tray carefully, making sure it has shut

completely.

You press the disc eject button, but the drive tray does not

slide out.

Make sure the computer is connected to a power source and turned

on. The optical drive eject mechanism requires power to operate.

Make sure a program is not accessing the drive and preventing it

from ejecting.

If you need to remove a disc and cannot turn on the computer (for

example, if the battery is completely discharged), use a narrow

object, such as a straightened paper clip, to press the manual eject

button. This button is in the small hole next to the optical drive eject

button on the face of the optical drive tray.

Never use a pencil to press the manual eject button. Pencil lead can

break off inside the computer and damage it.

Some discs run correctly but others do not.

Check that the type of disc you are using is compatible with your

optical drive. For more information regarding supported optical