Whirlpool WEG760H0DS Use & Care Guide - Page 17

PROBLEM SOLVER First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. PROBLEM Nothing will operate Surface burners will not operate Surface burner flames are uneven, yellow and/or noisy Excessive heat around cookware on cooktop Cooktop cooking results not what expected POSSIBLE CAUSES AND/OR SOLUTIONS Power supply cord is unplugged - Plug into a grounded 3 prong outlet. ENERGY SAVE is active, and the display is blank - Press any key on the control to display the Time of Day. See the "Electronic Oven Controls" section for more information. Household fuse is blown or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Main or regulator gas shutoff valve is in the off position - See the Installation Instructions. The range is improperly connected to the gas supply - Contact a trained repair specialist or see Installation Instructions. The control knob is not set correctly - Push in knob before turning to a setting. Air in the gas lines - If this is the first time the surface burners have been used, turn on any one of the surface burner knobs to release air from the gas lines. Clogged burner ports - See "Sealed Surface Burners" section. Clogged burner ports - See "Sealed Surface Burners" section. Burner caps positioned improperly - See "Sealed Surface Burners" section. Range converted improperly - If propane gas is being used, contact a service technician or see cover for contact information. Cookware and flame are not matched - The cookware should be centered above the burner with the bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides of the pan. Improper cookware - Ideal cookware should have a flat bottom, straight sides and a well fitting lid, and the material should be of a medium to heavy thickness. Control knob set to incorrect heat level - See "Cooktop Use" section. Range is not level - Level the range. See the Installation Instructions. 17