Whirlpool WOC54EC7HW Owners Manual 1 - Page 13

TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual or visit www.producthelp.whirlpool.com. In Canada, visit http://www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. Problem Possible Causes and/or Solutions Nothing Will Operate Household fuse is blown, or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Display Shows Messages Power failure: On some models, reset the clock if needed. See "Preferences" in the "Tools" section. Error code (display shows letter followed by number): Press the Cancel keypad to clear the display. If it reappears, call for service. See the "Warranty" section for contact information. Demo Mode (product is in Demo Mode): See the "Tools" section to exit Demo Mode. Microwave Oven Will Not Operate The door is not completely closed: Firmly close the door. The electronic oven control is not set correctly: See the lower oven Use and Care Guide. The Control Lock is set (on some models): See the lower oven Use and Care Guide. The magnetron is not working properly: Heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, call for service. See the "Assistance or Service" section. Microwave Oven Makes This is normal and occurs when the transformer in the magnetron cycles on. Humming Noise Microwave Oven Door This is normal and will not affect performance. Looks Wavy Turntable Will Not Operate The turntable is not properly in place: Make sure turntable is correct side up and is sitting securely on the turntable support. The turntable support is not operating properly: Remove turntable. Remove and replace turntable support. Replace turntable. Put in 1 cup (250 mL) of water, then restart microwave oven. If it is still not working, call for service. See the "Assistance or Service" section. Do not operate the microwave oven without turntable and turntable support working properly. Turntable Rotates Both This is normal and depends on motor rotation at beginning of cycle. Directions Display Shows Time Countdown, But Is Not Operating The Minute Timer is in use: See the Lower Oven Use and Care Guide. Tones Are Not Sounding Tones are disabled: See the Lower Oven Use and Care Guide. Cooking Times Seem Too Long The cooking power is not set properly: See "Cooking Power" in the "Microwave Oven Use" section. Large amounts of food are being heated: Larger amounts of food need longer cooking times. The incoming voltage is less than that specified in the "Parts and Features" section: Have a qualified electrician check the electrical system of the house. 13