Whirlpool WOC97ES0ES Microwave Use and Care - Page 16

PROBLEM SOLVER First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. PROBLEM Nothing will operate Microwave oven will not operate Microwave oven makes humming noise Microwave oven door looks wavy Turntable will not operate Turntable rotates in both directions Display shows messages POSSIBLE CAUSES AND/OR SOLUTIONS Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Is the appliance wired properly? See Installation Instructions. Is the door completely closed? Firmly close door. Is the electronic oven control set correctly? See "Electronic Oven Controls" section. On some models, is the Control Lock set? See "Feature Guide" section. On combination oven models, is the lower oven self-cleaning? The upper oven will not work during the lower oven Self-Cleaning Cycle. Is the magnetron working properly? Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, call for service. This is normal and occurs when the transformer in the magnetron cycles on. This is normal and will not affect performance. Is the turntable properly in place? Make sure turntable is correct side up and is sitting securely on the turntable support. Is the turntable support operating properly? Remove turntable. Remove and clean turntable support and rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable, and then restart oven. If it still is not working, call for service. Do not operate the oven without turntable and turntable support working properly. This is normal and depends on motor rotation at beginning of cycle. Is the display showing a letter followed by a number? Clear the display. See "Electronic Oven Controls" section. If it reappears, call for service. Display shows time countdown, but is not operating Tones are not sounding Fan stays on after cooking is completed Smoke is coming from oven vent during crisping Sparking during crisping Is the Timer in use? See "Electronic Oven Controls" section. Are tones disabled? See "Electronic Oven Controls" section. Depending on the temperature inside the microwave oven after a cooking cycle ends, the cooling fan may continue to run for some time in order to cool the microwave oven. The turntable may also continue to rotate and the light may stay on during this time. This is normal. The door may be opened at any time to add or remove food, and/or to start another cooking cycle. Some smoke is normal and occurs just as in conventional crisping. This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely burned off. 16