Xerox 6180N DocuSP Getting Started - Page 21

DOCUSP 4.1 GetTIFF The GetTIFF command allows the DocuSP color printers to access the GetTIFF and GetForm capability provided to the DocuSP black and white printers. GetTIFF is a macro that, when inserted into a PostScript file, retrieves a TIFF file from the server or a remote location. GetTIFF provides the custom PostScript operators GetForm and GetTIFF to document creators using DocuSP-based printers. DocuSP Remote Services Software (DT 61XX, DP 1XX, and DT 1xx HLC) DocuSP provides a host of remote services that will speed support and solutions to the customer. There are several key components to this service suite. This suite delivers benchmark service and support for the fleet of DocuSP products. The key components of this suite are: • Problem Reporting: Enables the DocuSP Controller to send Xerox customer authorized data to Xerox Service and Support teams. i. Outload capture and upload ii. Job capture and upload • Service Requests: Enables the Xerox Service and Support teams to proactively push automated actions that the DocuSP Controller would perform upon customer approval to optimally support Xerox customers. i. Execute file scripts ii. Software download • Support Access: Customers can interact with Xerox Service and Support teams via this service by collaborating in real-time by allowing the participants to share each others' desktops by enabling either an observe or control view of the system. • Billing: Automated Meter Read (AMR): Xerox accounts with this service enabled will be able to fulfill the billing data submission for the devices via Remote Services in a consistent and timely order. • Software Updates: The DocuSP Controller will be able to download software provided by Xerox Service and Support teams based on the customer's profile (e.g. product configuration, service contract, etc.). XEROX DOCUMENT SERVICES PLATFORM SERIES 17 GETTING STARTED