Xerox 8560MFP Evaluator Guide - Page 20

Section 4: Configurations, Specifications, Supplies and Options, Support and Additional Information Sources Support and Additional Information Sources Unrivaled service and support Behind every Xerox product is a large network of customer support that's unrivaled in the industry and available when you need it. Xerox service professionals use leading-edge technologies to keep you up and running. They're even linked to the engineers who designed your product, so you can be confident when you choose Xerox. And Genuine Xerox® supplies are always readily available. Total satisfaction guaranteed The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers Phaser systems that have been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or Xerox maintenance agreement. You decide when you're satisfied. Xerox Office Services Support Asset Management Services • Asset Optimization and Tracking - Process and tools to optimize an enterprise's office output infrastructure and reduce hard costs. • Break-Fix Management - Single point of ownership and management for break-fix service for all brands of office output devices • Supplies Management - Process and tools to procure, monitor and replenish all document related supplies proactively. Imaging and Output Management Services • Output Management - Single point of management of office output from all output devices - regardless of manufacturer • Image Capture and Workflow - Cost-efficient solutions for capturing, managing, retrieving and distributing information into digital repositories. Support Services • Technology Procurement & Deployment - A creative and flexible end-to-end print/ computer product acquisition solution using a single-point-of-contact model, while lowering the total cost of acquisition. • Help Desk Services - A broad range of enterprise services managed through a centralized single point of contact and delivered through an on-site or off-site model. • End User Services - Microsoft software implementation, IT project consulting, and customer education. Access Managed Services • Student/Patron Access Services - Custom designed and implemented customermanaged solutions for student and library patron print access management. Additional Information Sources Phaser 8560MFP Front Panel: The Front Panel offers tools and information pages to help with machine set-up, feature selections, solve operational problems, media feed and supply issues. Customer Documentation contains: • Read Me First • Quick Reference Guide • Training and Information CD • System Administrators CD • CentreWare Network Services • Print Drivers • Management Tools On the Web Visit www.xerox.com/office for: • Product, supplies, and support information • Downloading drivers • Finding your local Xerox sales representative • On-line documentation Visit www.xerox.com/office/support for: Support and service information including the same troubleshooting knowledge base used by Xerox Customer Support staff to provide the latest technical information on: • Application issues • Errors • Print-quality issues • Troubleshooting Questions? Comments? Problems? If you have any questions, please contact your Xerox sales representative, call 1-877-362-6567, or visit us on the web at www.xerox.com/office. For 8560MFP/S configuration only ©2011 Xerox Corporation. All rights reserved. XEROX®, XEROX and Design®, Phaser®, PhaserSMART®, CentreWare®, PrintingScout® and Walk-Up® are trademarks of Xerox Corporation in the United States and/or other countries. All other trademarks are the property of their respective manufacturers. PANTONE® Colors generated may not match PANTONE-identified standards. Consult current PANTONE publications for accurate color. PANTONE, and other Pantone, Inc. trademarks are the property of Pantone, Inc. PCL® is a registered trademark of Hewlett-Packard. For 8560MFP S configuration only: as an ENERGY STAR®, partner, Xerox Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. The information in this brochure is subject to change without notice. Updated 3/11 610P727240I 856EG-01UJ