1997 Chevrolet Camaro Owner's Manual - Page 385

GM Participation in an Alternative Dispute Resolution Program This program is availablein all 50 statesand the District of Columbia. Canadianowners refer toyour Warranty and Owner Assistance Information booklet for information on the CanadianMotor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. BBB AUTO LINE is an out-of-court program administered by the BetterBusiness Bureau system to settle automotive disputes. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following theCustomer Satisfaction Procedure,you may contact theBBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5100 To file a claim, will be asked to provide your name you and address, your Vehicle Identification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if situation a arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instanceswhere an impartial third party can assistin arriving at a solution to a disagreement of regarding vehicle repairs or interpretation the New Vehicle Limited Warranty. To assist in resolving these disagreements, Chevrolet voluntarily participates in BBB AUTO LINE. 8-9