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2011 Chevrolet Express 1500 Cargo Owner's Manual - Page 393

2011 Chevrolet Express 1500 Cargo Manual

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Customer Information 13-1 Customer Information Customer Information Customer Satisfaction Procedure (U.S. and Canada) ...Customer Satisfaction Procedure (Mexico) ...Customer Assistance Offices (U.S. and Canada) ...Customer Assistance Offices (Mexico) ...Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) ...Online Owner Center ...GM Mobility Reimbursement Program (U.S. and Canada) ...13-2 13-4 13-5 13-6 13-7 13-7 13-8 Roadside Assistance Program (U.S. and Canada) ...13-8 Roadside Assistance Program (Mexico) ...13-10 Scheduling Service Appointments (U.S. and Canada) ...13-10 Courtesy Transportation Program (U.S. and Canada) ...13-11 Collision Damage Repair (U.S. and Canada) ...13-12 Service Publications Ordering Information ...13-15 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...13-17 Event Data Recorders ...13-18 OnStar® ...13-19 Radio Frequency Identification (RFID) ...13-19 Radio Frequency Statement ...13-19 Reporting Safety Defects Reporting Safety Defects to the United States Government ...13-16 Reporting Safety Defects to the Canadian Government ...13-16 Reporting Safety Defects to General Motors ...13-17

Section	Page
2011 Chevrolet Express Owner Manual BookTOC	1
Introduction	3
Canadian Vehicle Owners	3
Using this Manual	4
Danger, Warnings, and Cautions	4
Symbols	4
In Brief	7
Instrument Panel	8
Initial Drive Information	10
Remote Keyless Entry (RKE) System	10
Remote Vehicle Start	10
Door Locks	11
Windows	11
Seat Adjustment	12
Safety Belts	14
Airbag On-Off Switch	14
Sensing System for Passenger Airbag	14
Mirror Adjustment	15
Steering Wheel Adjustment	16
Interior Lighting	16
Exterior Lighting	17
Windshield Wiper/Washer	18
Climate Controls	18
Transmission	20
Vehicle Features	21
Radio(s)	21
Satellite Radio	22
Portable Audio Devices	23
Bluetooth®	23
Steering Wheel Controls	23
Cruise Control	24
Power Outlets	24
Performance and Maintenance	24
StabiliTrak® System	24
Tire Pressure Monitor	25
Engine Oil Life System	25
Fuel E85 (85% Ethanol)	25
Driving for Better Fuel Economy	26
Roadside Assistance Program	26
OnStar®	27
Keys, Doors and Windows	29
Keys and Locks	30
Keys	30
Remote Keyless Entry (RKE) System	30
Remote Keyless Entry (RKE) System Operation	31
Remote Vehicle Start	33
Door Locks	35
Power Door Locks	36
Cargo Door Relocking	36
Delayed Locking	36
Automatic Door Locks	36
Lockout Protection	37
Safety Locks	37
Doors	38
Side Door (60/40 Swing-Out)	38
Sliding Door	39
Rear Doors	40
Vehicle Security	41
Immobilizer	41
Immobilizer Operation	41
Exterior Mirrors	42
Convex Mirrors	42
Manual Mirrors	43
Trailer-Tow Mirrors	43
Power Mirrors	43
Heated Mirrors	44
Interior Mirrors	44
Manual Rearview Mirror	44
Windows	44
Manual Windows	45
Power Windows	45
Swing-Out Windows	46
Enhanced Technology Glass	47
Sun Visors	47
Seats and Restraints	49
Head Restraints	50
Front Seats	50
Seat Adjustment	50
Power Seat Adjustment	51
Reclining Seatbacks	51
Rear Seats	53
Safety Belts	56
How to Wear Safety Belts Properly	60
Lap-Shoulder Belt	66
Safety Belt Use During Pregnancy	71
Safety Belt Extender	71
Safety System Check	71
Safety Belt Care	72
Replacing Safety Belt System Parts after a Crash	72
Airbag System	73
Where Are the Airbags?	75
When Should an Airbag Inflate?	76
What Makes an Airbag Inflate?	78
How Does an Airbag Restrain?	78
What Will You See after an Airbag Inflates?	79
Airbag On-Off Switch	80
Passenger Sensing System	83
Servicing the Airbag-Equipped Vehicle	88
Adding Equipment to the Airbag-Equipped Vehicle	89
Airbag System Check	90
Replacing Airbag System Parts after a Crash	90
Child Restraints	91
Older Children	91
Infants and Young Children	93
Child Restraint Systems	96
Where to Put the Restraint	98
Lower Anchors and Tethers for Children (LATCH System)	100
Replacing LATCH System Parts After a Crash	106
Securing Child Restraints (Rear Seat Position)	106
Securing Child Restraints (Front Seat-Passenger Sensing System)	108
Securing Child Restraints (Front Seat-Airbag On/Off Switch)	112
Storage	117
Storage Compartments	117
Front Storage	117
Instruments and Controls	119
Controls	120
Steering Wheel Adjustment	120
Steering Wheel Controls	120
Horn	122
Windshield Wiper/Washer	122
Compass	123
Clock	125
Power Outlets	127
Cigarette Lighter	127
Ashtrays	128
Warning Lights, Gauges, and Indicators	128
Instrument Cluster	129
Speedometer	130
Odometer	130
Trip Odometer	130
Fuel Gauge	131
Engine Oil Pressure Gauge	132
Engine Coolant Temperature Gauge	133
Voltmeter Gauge	134
Safety Belt Reminders	134
Airbag Readiness Light	135
Airbag On-Off Light	136
Passenger Airbag Status Indicator	137
Charging System Light	138
Malfunction Indicator Lamp	139
Brake System Warning Light	142
Antilock Brake System (ABS) Warning Light	143
Tow/Haul Mode Light	143
StabiliTrak® Indicator Light	143
Tire Pressure Light	144
Engine Oil Pressure Light	144
Security Light	145
High-Beam On Light	145
Cruise Control Light	145
Information Displays	146
Driver Information Center (DIC)	146
Vehicle Messages	151
Battery Voltage and Charging Messages	151
Brake System Messages	151
Compass Messages	151
Door Ajar Messages	152
Engine Cooling System Messages	152
Engine Oil Messages	153
Engine Power Messages	154
Fuel System Messages	154
Key and Lock Messages	155
Lamp Messages	155
Ride Control System Messages	155
Airbag System Messages	156
Anti-theft Alarm System Messages	157
Service Vehicle Messages	157
Tire Messages	158
Transmission Messages	159
Vehicle Reminder Messages	159
Vehicle Personalization	160
Lighting	167
Exterior Lighting	167
Exterior Lamp Controls	167
Exterior Lamps Off Reminder	168
Headlamp High/Low-Beam Changer	169
Flash-to-Pass	169
Daytime Running Lamps (DRL)	169
Automatic Headlamp System	170
Hazard Warning Flashers	171
Turn and Lane-Change Signals	171
Interior Lighting	172
Instrument Panel Illumination Control	172
Dome Lamps	172
Reading Lamps	173
Lighting Features	173
Entry/Exit Lighting	173
Battery Load Management	173
Battery Power Protection	174
Infotainment System	175
Introduction	175
Infotainment	175
Theft-Deterrent Feature	176
Operation	177
Radio	182
AM-FM Radio	182
Satellite Radio	184
Radio Reception	186
Fixed Mast Antenna (Multi-Band)	186
Fixed Mast Antenna (Care)	186
Audio Players	187
CD Player	187
Auxiliary Devices	193
Phone	198
Bluetooth	198
Climate Controls	207
Climate Control Systems	207
Rear Heating System	211
Rear Climate Control System	212
Air Vents	214
Driving and Operating	215
Driving Information	216
Defensive Driving	216
Drunk Driving	216
Control of a Vehicle	217
Braking	217
Steering	218
Off-Road Recovery	219
Loss of Control	219
Driving on Wet Roads	220
Highway Hypnosis	221
Hill and Mountain Roads	222
Winter Driving	223
If the Vehicle Is Stuck	225
Vehicle Load Limits	226
Starting and Operating	230
New Vehicle Break-In	230
Ignition Positions	231
Starting the Engine	232
Fast Idle System	234
Engine Heater	234
Retained Accessory Power (RAP)	235
Shifting Into Park	236
Shifting out of Park	237
Parking over Things That Burn	237
Engine Exhaust	238
Running the Vehicle While Parked	238
Automatic Transmission	239
Automatic Transmission (Six Speed)	239
Automatic Transmission (Four Speed)	242
Manual Mode	244
Tow/Haul Mode	245
Drive Systems	246
All-Wheel Drive	246
Brakes	247
Antilock Brake System (ABS)	247
Parking Brake	248
Ride Control Systems	248
StabiliTrak® System	248
Locking Rear Axle	250
Cruise Control	251
Fuel	253
Recommended Fuel	254
Gasoline Specifications (U.S. and Canada Only)	254
California Fuel Requirements	254
Fuels in Foreign Countries	254
Fuel Additives	254
Fuel E85 (85% Ethanol)	256
Filling the Tank	257
Filling a Portable Fuel Container	258
Towing	259
General Towing Information	259
Driving Characteristics and Towing Tips	259
Trailer Towing	262
Towing Equipment	267
Conversions and Add-Ons	270
Add-On Electrical Equipment	270
Vehicle Care	271
General Information	272
California Proposition 65 Warning	273
California Perchlorate Materials Requirements	273
Accessories and Modifications	273
Vehicle Checks	274
Doing Your Own Service Work	274
Hood	274
Engine Compartment Overview	276
Engine Oil	277
Engine Oil Life System	280
Automatic Transmission Fluid (4-Speed Transmission)	281
Automatic Transmission Fluid (6-Speed Transmission)	284
Engine Air Cleaner/Filter	288
Cooling System	289
Engine Coolant	290
Engine Overheating	294
Engine Fan	296
Power Steering Fluid	296
Washer Fluid	297
Brakes	298
Brake Fluid	299
Battery	300
All-Wheel Drive	301
Front Axle	302
Rear Axle	302
Noise Control System	303
Starter Switch Check	304
Automatic Transmission Shift Lock Control Function Check	305
Ignition Transmission Lock Check	305
Park Brake and P (Park) Mechanism Check	306
Wiper Blade Replacement	306
Bulb Replacement	307
Halogen Bulbs	307
Headlamps	308
Front Turn Signal, Sidemarker, and Parking Lamps	310
Taillamps	310
Center High-Mounted Stoplamp (CHMSL)	312
License Plate Lamp	312
Replacement Bulbs	313
Electrical System	314
Electrical System Overload	314
Fuses and Circuit Breakers	315
Engine Compartment Fuse Block	315
Floor Console Fuse Block	320
Wheels and Tires	322
Tires	322
Tire Sidewall Labeling	323
Tire Designations	326
Tire Terminology and Definitions	328
Tire Pressure	330
Tire Pressure Monitor System	332
Tire Pressure Monitor Operation	333
Tire Inspection	336
Tire Rotation	336
Dual Tire Rotation	338
When It Is Time for New Tires	338
Buying New Tires	339
Different Size Tires and Wheels	341
Uniform Tire Quality Grading	342
Wheel Alignment and Tire Balance	343
Wheel Replacement	344
Tire Chains	345
If a Tire Goes Flat	346
Tire Changing	347
Secondary Latch System	356
Full-Size Spare Tire	358
Jump Starting	358
Towing	363
Towing the Vehicle	363
Recreational Vehicle Towing	363
Appearance Care	366
Exterior Care	366
Interior Care	370
Floor Mats	373
Service and Maintenance	375
General Information	375
Scheduled Maintenance	377
Recommended Fluids, Lubricants, and Parts	382
Recommended Fluids and Lubricants	382
Maintenance Replacement Parts	384
Maintenance Records	385
Technical Data	389
Vehicle Identification	389
Vehicle Identification Number (VIN)	389
Service Parts Identification Label	389
Vehicle Data	390
Capacities and Specifications	390
Engine Drive Belt Routing	392
Customer Information	393
Customer Information	394
Customer Satisfaction Procedure (U.S. and Canada)	394
Customer Satisfaction Procedure (Mexico)	396
Customer Assistance Offices (U.S. and Canada)	397
Customer Assistance Offices (Mexico)	398
Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada)	399
Online Owner Center	399
GM Mobility Reimbursement Program (U.S. and Canada)	400
Roadside Assistance Program (U.S. and Canada)	400
Roadside Assistance Program (Mexico)	402
Scheduling Service Appointments (U.S. and Canada)	402
Courtesy Transportation Program (U.S. and Canada)	403
Collision Damage Repair (U.S. and Canada)	404
Service Publications Ordering Information	407
Reporting Safety Defects	408
Reporting Safety Defects to the United States Government	408
Reporting Safety Defects to the Canadian Government	408
Reporting Safety Defects to General Motors	409
Vehicle Data Recording and Privacy	409
Event Data Recorders	410
OnStar®	411
Radio Frequency Identification (RFID)	411
Radio Frequency Statement	411
Index	413
Index_A	413
Index_B	414
Index_C	414
Index_D	415
Index_E	416
Index_F	416
Index_G	417
Index_H	417
Index_I	418
Index_J	418
Index_K	418
Index_L	418
Index_M	419
Index_N	419
Index_O	419
Index_P	420
Index_R	420
Index_S	421
Index_T	422
Index_U	423
Index_V	423

Match case Limit results 1 per page

Customer Information

13-1

Customer

Information

Customer Information

Customer Satisfaction

Procedure (U.S. and

Canada)

. ... . . . . . . . . . . . . . . ..

13-2

Customer Satisfaction

Procedure (Mexico)

.. .. . . . .

13-4

Customer Assistance Offices

(U.S. and Canada)

. .. . . . . . .

13-5

Customer Assistance Offices

(Mexico)

. ... . . . . . . . . . . . . . . ..

13-6

Customer Assistance for Text

Telephone (TTY) Users

(U.S. and Canada)

. .. . . . . . .

13-7

Online Owner Center

. ... . . . .

13-7

GM Mobility Reimbursement

Program (U.S. and

Canada)

. ... . . . . . . . . . . . . . . ..

13-8

Roadside Assistance Program

(U.S. and Canada)

. .. . . . . . .

13-8

Roadside Assistance

Program (Mexico)

. ... . . . . .

13-10

Scheduling Service

Appointments (U.S. and

Canada)

. ... . . . . . . . . . . . . . .

13-10

Courtesy Transportation

Program (U.S. and

Canada)

. ... .. .. .. ... .. .. ..

13-11

Collision Damage Repair

(U.S. and Canada)

. .. . . . . .

13-12

Service Publications

Ordering Information

.. .. . .

13-15

Reporting Safety Defects

Reporting Safety Defects to

the United States

Government

. ... . .. .. .. .. . .

13-16

Reporting Safety Defects to

the Canadian

Government

. ... . .. .. .. .. . .

13-16

Reporting Safety Defects to

General Motors

. .. . . . . . . . .

13-17

Vehicle Data Recording and

Privacy

Vehicle Data Recording and

Privacy

.. .. . . . . . . . . . . . . . . . .

13-17

Event Data Recorders

. .. . . .

13-18

OnStar

... . . . . . . . . . . . . . . . . .

13-19

Radio Frequency

Identification (RFID)

.. .. . . .

13-19

Radio Frequency

Statement

. .. . . . . . . . . . . . . . .

13-19