2012 Dodge Durango Owner Manual - Page 702

700 IF YOU NEED CONSUMER ASSISTANCE IF YOU NEED ASSISTANCE • If an authorized dealership is unable to resolve the The manufacturer and its authorized dealers are vitally concern, you may contact the manufacturer's customer interested in your satisfaction. We want you to be happy center. with our products and services. Any communication to the manufacturer's customer cenWarranty service must be done by an authorized dealer. ter should include the following information: We strongly recommend that you take the vehicle to an • Owner's name and address authorized dealer. They know your vehicle the best, and are most concerned that you get prompt and high quality • Owner's telephone number (home and office) service. The manufacturer's authorized dealers have the • Authorized dealership name facilities, factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed • Vehicle Identification Number (VIN) correctly and in a timely manner. • Vehicle delivery date and mileage This is why you should always talk to an authorized Chrysler Group LLC Customer Center dealer's service manager first. Most matters can be reP.O. Box 21-8004 solved with this process. Auburn Hills, MI 48321-8004 • If for some reason you are still not satisfied, talk to the Phone: (800) 423-6343 general manager or owner of the authorized dealership. They want to know if you need assistance.