1996 Ford Probe Owner Guide 1st Printing - Page 191

Please have the following information available when contacting the Customer Assistance Centre: u your telephone number (both business and home) u your Vehicle Identification Number (VIN) listed on your owner card and/or your vehicle ownership license u the year and make of your vehicle u the date purchased u the name of the dealer and the city where the dealership is located u the current mileage on your vehicle Canadian Motor Vehicle Arbitration Plan (CAMVAP) If a specific item of concern arises, where a solution cannot be reached between a vehicle owner, Ford of Canada, and/or one of its dealers (that all parties can agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your manufacturer's dispute resolution process as outlined under "Service/Maintenance Concerns (U.S. or Canada)" earlier in this chapter. 193