1997 Ford Windstar Owner Guide 1st Printing - Page 348

Customer Assistance Ford of Canada Customer Assistance Ford Motor Company of Canada, Limited Owners who wish to telephone the Company may contact the Customer Assistance Centre using the following telephone number or may write to the following address: Please have your 17-digit vehicle identification number available. Mediation/Arbitration Program (Canada Only) In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. 349