2000 Ford Focus Owner's Manual - Page 272

Reporting safety defects REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect that could cause a crash, or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or Ford Motor Company. To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1 800 424 9393 (202 366 0123 in the Washington D.C. area) or write to: NHTSA U.S.Department of Transportation 400 Seventh Street Washington D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 272