1995 Honda Civic Owner's Manual - Page 171
1995 Honda Civic Manual
Page 171 highlights
Customer Relations Information, Reporting Safety Defects (U.S. Cars) Customer Relations Information Honda dealership personnel are trained professionals. They should be able to answer all your questions. If you encounter a problem that your dealership does not solve to your satisfaction, please discuss it with the dealership's management. The Service Manager or General Manager can help. Almost all problems are solved in this way. If you are dissatisfied with the decision made by the dealership's management, contact your Honda Customer Relations Zone Office. Refer to the U.S. and Canada Zone Office maps on the following pages. When you call or write, please give us this information: Vehicle Identification Number (see page 164). Name and address of the dealer who services your car. Date of purchase. Mileage on your car. Your name, address, and telephone number. A detailed description of the problem. Name of the dealer who sold the car to you. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or American Honda Motor Co., Inc. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at (800) 424-9393 (or (202) 366-0123 in Washington D.C. area), or write to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other information about motor vehicle safety from the Hotline. Reporting Safety Defects If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying American Honda Motor Co., Inc. Warranty and Customer Relations