2009 Hummer H3T Owner's Manual - Page 354

7-2 Customer Assistance Information When contacting HUMMER, please remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE - U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have. The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. Contact the BBB Auto Line Program using the toll-free telephone number or write them at: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1838 Telephone: 1-800- 955-5100 dr.bbb.org/goauto This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, call the HUMMER Consumer Relations Manager at 1-866-HUMMER6 (486-6376), Customer Assistance prompt. In Canada, call GM of Canada Customer Communication Centre at 1-800-263-3777 (English), or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative: • Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. • Dealership name and location • Vehicle delivery date and present mileage