2007 Mercedes E-Class Owner's Manual - Page 300

Controls in detail Useful features Mercedes-Benz Center or Mercedes-Benz USA products and services is available to you. For more details concerning the Tele Aid system, please visit www.mbusa.com and use your ID and password (sent to you separately) to learn more (USA only). Information calls can be terminated using button t on the multifunction steering wheel or the respective button for ending a telephone call on the COMAND headunit. Call priority If other service calls such as a Roadside Assistance call or Information call are active, an Emergency call is still possible. In this case, the Emergency call will take priority and override all other active calls. i The indicator lamp on the Information button ¡ remains illuminated in red for approximately 10 seconds during the system self-check after switching on the ignition (together with the SOS button and the Roadside Assistance button •). See system self-check ( page 295) when the indicator lamp does not come on in red or stays on longer than approximately 10 seconds. If the indicator lamp on the Information button ¡ is flashing continuously and there was no voice connection to the Response Center established, then the Tele Aid system could not initiate an Information call (e.g. the relevant cellular phone network is not available). The message Call failed appears in the multifunction display. ! If the indicator lamps do not start flashing after pressing one of the buttons or remain illuminated (in red) at any time, the Tele Aid system has detected a malfunction or the service is not currently active, and may not initiate a call. Visit an authorized Mercedes-Benz Center and have the system checked or contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible. i The indicator lamp in the respective button flashes until the call is concluded. Calls can only be terminated by a Response Center or Customer Assistance Center representative except Roadside Assistance and Information calls, which can also be terminated by pressing button t on the multifunction steering wheel or the respective button for ending a telephone call on the COMAND headunit. ! If the indicator lamp continues to flash or the system does not reset, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Customer Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada. 299