2008 Mercedes C-Class Owner's Manual - Page 302
2008 Mercedes C-Class Manual
Page 302 highlights
Controls in detail Useful features ! If the indicator lamps do not start flashing after pressing one of the buttons or remain illuminated (in red) at any time, the Tele Aid system has detected a fault or the service is not currently activated, and may not initiate a call. Contact an authorized Mercedes-Benz Center and have the system checked or contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada) as soon as possible. Call priority If other service calls such as a Roadside Assistance call or Information call are active, an emergency call is still possible. In this case, the emergency call will take priority and override all other active calls. ! If the indicator lamp continues to flash or the system does not terminate the call at all, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Customer Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada. i When a Tele Aid call has been initiated, the audio system is muted. The optional cellular phone (if installed) switches off. If you must use this phone, the vehicle must be parked. Unplug the telephone, switch it on and place the call. The COMAND* navigation system (if engaged) will continue to run. The multifunction display in the instrument cluster is available for use, but spoken commands are not available. You will be asked to provide your password which you provided when you completed the subscriber agreement. or Contact the Tele Aid web page via Internet using the ID and password sent to you shortly after the completion of your acquaintance call. Then return to your vehicle and pull the trunk lid handle for a minimum of 20 seconds until the SOS button is flashing. The message: Call connecting appears in the multifunction display. The Response Center will then unlock your vehicle with the remote door unlocking feature. i The indicator lamp in the respective button flashes until the call is concluded. Calls can only be terminated by a Response Center or Customer Assistance Center representative except Roadside Assistance and Information calls, which can also be terminated by using the t button on the multifunction steering wheel or the respective button for ending a telephone call on the audio system or the COMAND* head unit. Remote door unlock In case you have locked your vehicle unintentionally (e.g. SmartKey inside vehicle), and the reserve SmartKey is not handy: Contact the Mercedes-Benz Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). i The remote door unlock feature is available if the relevant telephone network is available and data connection is possible. The SOS button will flash and the message: Call connecting appears in the multifunction display to indicate receipt of the door unlock command. 301