2008 Mercedes R-Class Owner's Manual - Page 329
2008 Mercedes R-Class Manual
Page 329 highlights
Controls in detail Useful features Call priority If other service calls such as a Roadside Assistance call or Information call are active, an Emergency call is still possible. In this case, the Emergency call will take priority and override all other active calls. Remote door unlock In case you have locked your vehicle unintentionally (e.g. SmartKey inside vehicle), and the reserve SmartKey is not handy: Contact the Mercedes-Benz Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). You will be asked to provide your password which you provided when you completed the subscriber agreement. Then return to your vehicle at the time arranged with the Response Center and pull the tailgate recessed handle for a minimum of 20 seconds until the SOS button is flashing. The message Connecting Call appears in the multifunction display. As an alternative, you may unlock the vehicle via Internet using the ID and password sent to you shortly after the completion of your acquaintance call. The Response Center will then unlock your vehicle with the remote door unlocking feature. i The remote door unlock feature is available if the relevant cellular phone network is available. The SOS button will flash and the message Connecting Call will appear in the multifunction display to indicate receipt of the door unlock command. Once the vehicle is unlocked, a Response Center specialist may attempt to establish voice contact with the vehicle occupants. If the tailgate recessed handle was pulled for more than 20 seconds before door unlock authorization was received by the Response Center, you must wait 15 minutes before pulling the tailgate recessed handle again. i The indicator lamp in the respective button flashes until the call is concluded. Emergency calls can only be terminated by a Response Center or Customer Assistance Center representative, whereas Roadside Assistance and Information calls can also be terminated using the t button on the multifunction steering wheel or the END button on the COMAND system headunit. ! If the indicator lamp continues to flash or the system does not reset, contact the Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada), or Mercedes-Benz Customer Assistance at 1-800-FOR-MERCedes (1-800-367-6372) in the USA or Customer Service at 1-800-387-0100 in Canada. 328