2012 Nissan Altima Owner's Manual - Page 278

Symptom System fails to interpret the command correctly. The system consistently selects the wrong entry from the phone book. Solution 1. Ensure that the command is valid. See "List of voice commands" in this section. 2. Ensure that the command is spoken after the tone. 3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle. 4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on). NOTE: If it is too noisy to use the phone, it is likely that the voice commands will not be recognized. 5. If more than one command was said at a time, try saying the commands separately. 6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to improve the recognition response for the speaker. See "Speaker Adaptation (SA) mode" in this section. 1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by using the "List Names" command. See "Phonebook" in this section. 2. Replace one of the names being confused with a new name. Monitor, climate, audio, phone and voice recognition systems 4-105