1995 Oldsmobile 88 Owner's Manual - Page 334

We prefer you utilizethe Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contactthe BBB at any time.The BBB will attempt to resolve thecomplaint serving as an intermediary between you and Oldsmobile. If this mediation is unsuccessful, aninformal hearing will be scheduled where eligiblecustomers may present their case to an impartial third-party arbitrator. The arbitrator willmake a decision which you may accept or reject. If you accept decision, GM will be the bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Oldsmobile Customer A stanceNetworkat1-800-442-6537. REPORTING SAFETY DEFECTS TO THE UNITEDSTATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), addition to in notifying General Motors. If NHTSA receives sirnilar complaints, may open an it investigation, andif it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, retailer, or your General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. O A