1996 Oldsmobile 88 Owner's Manual - Page 354

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before resort to AUTO you LINE, but you may contact theBBB at any time. The BBB will attempt TO THE UNITED STATES to resolvethe complaint serving as an intermediary. If GOVERNMENT this mediationis unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their cause a crash could cause injury or death, you should or case to an impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitrator will make a decision which you may notifying General Motors. accept or reject. If you accept the decision, GM will be. bound by that decision. entire dispute resolution The If NHTSA receives similar complaints, it may open an procedure should ordinarily take about days from the investigation, and it finds that a safety defect exists 40 if in time you file a claim until a decision is made. a groupof vehicles, it may ordera recall and remedy Some state laws may require you to use this program campaign. However, NHTSA cannot become involved before filing a claim with a state-run arbitration program in individual problems between you, your retailer or General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5 or the Oldsmobile Customer 100 To contact NHTSA, you may either the Auto Safety call Assistance Network at 1-800-442-6537. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-8