1996 Oldsmobile Achieva Owner's Manual - Page 338

GM Participation inBBB AUTO LINE - Alternative Dispute Resolution Program" *This program may notbe available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the rightto change eligibility limitations and/or to discontinue its participation inthis program. Both Oldsmobile and yourOldsmobile retailer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you your concern has not feel been adequately addressed, theCustomer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution a disagreement to regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty.To assist in resolving these disagreements, Oldsmobile voluntarily participates in BBB AUTO LINE. BBB AUTO LINE isan out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currentlyown or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number,or write them atthe following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 To file a claim, you will be askedto provide your name and address, your Vehicle Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. 8-6