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2003 Oldsmobile Bravada Owner's Manual - Page 377

2003 Oldsmobile Bravada Manual

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Customer Assistance Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Oldsmobile. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Oldsmobile Customer Assistance Center by calling 1-800-442-6537. In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage When contacting Oldsmobile, please remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern. STEP THREE: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the GM/BBB Auto Line Program to enforce any additional rights you may have. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). 7-2

Section	Page
Table of Contents	2
Seats and Restraint Systems	8
Front Seats	9
Power Seats	9
Power Lumbar	9
Heated Seats	10
Power Reclining Seatbacks	11
Head Restraints	12
Rear Seats	13
Rear Seat Operation	13
Safety Belts	15
Safety Belts: They Are for Everyone	15
Questions and Answers About Safety Belts	19
How to Wear Safety Belts Properly	20
Driver Position	20
Safety Belt Use During Pregnancy	27
Right Front Passenger Position	28
Rear Seat Passengers	28
Rear Safety Belt Comfort Guides for Children and Small Adults	31
Safety Belt Extender	33
Child Restraints	34
Older Children	34
Infants and Young Children	36
Child Restraint Systems	39
Where to Put the Restraint	42
Top Strap	43
Top Strap Anchor Location	44
Lower Anchorages and Top Tethers for Children (LATCH System)	45
Securing a Child Restraint Designed for the LATCH System	47
Securing a Child Restraint in a Rear Outside Seat Position	47
Securing a Child Restraint in the Right Front Seat Position	49
Center Seat Position	52
Air Bag Systems	53
Where Are the Air Bags?	56
When Should an Air Bag Inflate?	58
What Makes an Air Bag Inflate?	59
How Does an Air Bag Restrain?	59
What Will You See After an Air Bag Inflates?	60
Servicing Your Air Bag-Equipped Vehicle	62
Restraint System Check	63
Checking Your Restraint Systems	63
Replacing Restraint System Parts After a Crash	63
Features and Controls	66
Keys	68
Remote Keyless Entry System	69
Remote Keyless Entry System Operation	70
Doors and Locks	73
Door Locks	73
Power Door Locks	74
Delayed Locking	74
Programmable Automatic Door Locks	75
Rear Door Security Locks	77
Lockout Protection	77
Leaving Your Vehicle	77
Liftgate/Liftglass	78
Windows	79
Power Windows	80
Sun Visors	80
Theft-Deterrent Systems	81
Content Theft-Deterrent	81
Passlock	82
Starting and Operating Your Vehicle	83
New Vehicle Break-In	83
Ignition Positions	83
Starting Your Engine	84
Engine Coolant Heater	85
Automatic Transmission Operation	87
All-Wheel Drive	89
Parking Brake	90
Shifting Into Park (P)	90
Shifting Out of Park (P)	92
Parking Over Things That Burn	93
Engine Exhaust	93
Running Your Engine While You Are Parked	94
Mirrors	95
Automatic Dimming Rearview Mirror with OnStar and Compass	95
Outside Manual Mirrors	97
Outside Power Mirror	97
Outside Convex Mirror	98
Outside Heated Mirrors	98
Outside Automatic Dimming Mirror with Curb View Assist	98
OnStar System	100
HomeLink Transmitter	102
Programming the HomeLink Transmitter	102
Storage Areas	106
Glove Box	106
Overhead Console	106
Front Storage Area	107
Luggage Carrier	107
Rear Floor Storage Lid	108
Convenience Net	109
Cargo Cover	109
Sunroof	111
Vehicle Personalization	112
Memory Seat	112
Instrument Panel	114
Instrument Panel Overview	117
Hazard Warning Flashers	118
Other Warning Devices	119
Horn	119
Tilt Wheel	119
Turn Signal/Multifunction Lever	120
Exterior Lamps	127
Interior Lamps	130
Accessory Power Outlets	132
Ashtrays and Cigarette Lighter	133
Climate Controls	134
Dual Automatic Climate Control System	134
Rear Climate Control System	138
Steering Wheel Climate Controls	140
Climate Controls Personalization	140
Warning Lights, Gages and Indicators	141
Instrument Panel Cluster	142
Speedometer and Odometer	143
Tachometer	143
Safety Belt Reminder Light	143
Air Bag Readiness Light	144
Charging System Light	145
Voltmeter Gage	145
Brake System Warning Light	146
Anti-Lock Brake System Warning Light	147
Engine Coolant Temperature Gage	148
Malfunction Indicator Lamp	148
Oil Pressure Gage	151
Change Engine Oil Light	152
Security Light	152
Cruise Control Light	153
Reduced Engine Power Light	153
Service All-Wheel Drive Light	154
Check Gages Warning Light	154
Gate Ajar Light	155
Fuel Gage	155
Low Fuel Warning Light	155
Driver Information Center (DIC)	156
DIC Operation and Displays	156
DIC Warnings and Messages	165
Audio System(s)	169
Setting the Time	169
Radio with Cassette and CD	170
Radio with Six-Disc CD	179
Rear Seat Entertainment System	189
Rear Seat Audio (RSA)	200
Radio Personalization	201
Theft-Deterrent Feature	201
Audio Steering Wheel Controls	202
DVD Distortion	202
Understanding Radio Reception	202
Care of Your Cassette Tape Player	203
Care of Your CDs and DVDs	204
Care of Your CD and DVD Player	204
Cleaning the Video Screen	204
Fixed Mast Antenna	204
Chime Level Adjustment	204
Driving Your Vehicle	206
Your Driving, the Road, and Your Vehicle	207
Defensive Driving	207
Drunken Driving	207
Control of a Vehicle	210
Braking	211
Traction Assist System (TAS)	214
Locking Rear Axle	215
Steering	215
Off-Road Recovery	217
Passing	218
Loss of Control	219
Operating Your All-Wheel-Drive Vehicle Off Paved Roads	220
Driving at Night	232
Driving in Rain and on Wet Roads	233
City Driving	236
Freeway Driving	237
Before Leaving on a Long Trip	238
Highway Hypnosis	239
Hill and Mountain Roads	239
Winter Driving	241
If You Are Stuck: In Sand, Mud, Ice or Snow	245
Towing	246
Towing Your Vehicle	246
Recreational Vehicle Towing	246
Loading Your Vehicle	246
Adding a Snow Plow or Similar Equipment	249
Towing a Trailer	250
Service and Appearance Care	260
Service	262
Doing Your Own Service Work	263
Adding Equipment to the Outside of Your Vehicle	263
Fuel	264
Gasoline Octane	264
Gasoline Specifications	264
California Fuel	265
Additives	265
Fuels in Foreign Countries	265
Filling Your Tank	266
Filling a Portable Fuel Container	268
Checking Things Under the Hood	269
Hood Release	269
Engine Compartment Overview	271
Engine Oil	272
Engine Air Cleaner/Filter	277
Automatic Transmission Fluid	279
Engine Coolant	281
Radiator Pressure Cap	283
Engine Overheating	283
Cooling System	285
Engine Fan Noise	291
Power Steering Fluid	292
Windshield Washer Fluid	292
Brakes	293
Battery	297
Jump Starting	298
All-Wheel Drive	303
Rear Axle	305
Bulb Replacement	306
Taillamps and Turn Signal Lamps	306
Replacement Bulbs	307
Windshield Wiper Blade Replacement	308
Tires	311
Inflation -- Tire Pressure	312
Tire Inspection and Rotation	312
When It Is Time for New Tires	314
Buying New Tires	315
Uniform Tire Quality Grading	316
Wheel Alignment and Tire Balance	317
Wheel Replacement	317
Tire Chains	319
Accessory Inflator	319
If a Tire Goes Flat	320
Changing a Flat Tire	321
Appearance Care	336
Cleaning the Inside of Your Vehicle	336
Care of Safety Belts	339
Weatherstrips	339
Cleaning the Outside of Your Vehicle	339
Sheet Metal Damage	341
Finish Damage	341
Underbody Maintenance	342
Chemical Paint Spotting	342
GM Vehicle Care/Appearance Materials	342
Vehicle Identification	344
Vehicle Identification Number (VIN)	344
Service Parts Identification Label	344
Electrical System	345
Add-on Electrical Equipment	345
Headlamps	345
Windshield Wiper Fuses	345
Power Windows and Other Power Options	345
Fuses and Circuit Breakers	345
Capacities and Specifications	352
Normal Maintenance Replacement Parts	353
Maintenance Schedule	354
Maintenance Schedule	355
Introduction	355
Your Vehicle and the Environment	355
Maintenance Requirements	355
How This Section is Organized	356
Part A: Scheduled Maintenance Services	357
Using Your Maintenance Schedule	357
Scheduled Maintenance	358
Part B: Owner Checks and Services	363
At Each Fuel Fill	363
At Least Once a Month	363
At Least Twice a Year	364
At Least Once a Year	365
Part C: Periodic Maintenance Inspections	368
Steering, Suspension and Front Drive Axle Boot and Seal Inspection	368
Exhaust System Inspection	368
Fuel System Inspection	368
Engine Cooling System Inspection	368
Transfer Case and Front Axle (All-Wheel Drive) Inspection	369
Brake System Inspection	369
Part D: Recommended Fluids and Lubricants	370
Part E: Maintenance Record	372
Customer Assistance Information	376
Customer Assistance Information	377
Customer Satisfaction Procedure	377
Online Owner Center	378
Customer Assistance for Text Telephone (TTY) Users	379
Customer Assistance Offices	379
GM Mobility Program for Persons with Disabilities	380
Roadside Assistance Program	380
Courtesy Transportation	382
Reporting Safety Defects	384
Reporting Safety Defects to the United States Government	384
Reporting Safety Defects to the Canadian Government	384
Reporting Safety Defects to General Motors	384
Service Publications Ordering Information	385

Match case Limit results 1 per page

Customer

Assistance

Information

Customer

Satisfaction

Procedure

Your satisfaction and goodwill are important

your dealer and

Oldsmobile. Normally, any concerns

with the sales transaction or the operation of your

vehicle will be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If

your concern has not been resolved

your

satisfaction, the following steps should be taken:

STEP

ONE:

Discuss your concern with a member of

dealership management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the sales, service or parts

manager, contact the

owner of the dealership or

the general manager.

STEP TWO:

after contacting a member of dealership

management, it appears your concern cannot be

resolved by

the dealership without further help, contact

the Oldsmobile Customer Assistance Center by

calling 1-800-442-6537. In Canada, contact GM of

Canada Customer Communication Centre in Oshawa by

calling 1-800-263-3777 (English) or 1-800-263-7854

(French).

We encourage you

call the toll-free number

order

give your inquiry prompt

attention.

Please

have

the following information available

give

the

Customer

Assistance Representative:

Vehicle Identification Number (This is available from

the vehicle registration or title, or

the

plate

the

top left of the instrument panel and visible through

the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

When contacting Oldsmobile, please remember

that

your concern will likely be resolved at a dealer’s

facility.

That is why

suggest you follow Step One

first

you have a concern.

STEP THREE:

Both General Motors and your

dealer

are committed

making

sure

you

are

completely

satisfied with your

new

vehicle.

However,

you

continue

remain unsatisfied after following the

procedure

outlined in Steps One and

Two,

you should file with the

GM/BBB Auto Line Program

enforce

any

additional

rights you may have. Canadian owners refer

your Warranty and Owner

Assistance Information

booklet for information on

the Canadian Motor

Vehicle

Arbitration Plan (CAMVAP).

7-2