1993 Pontiac Grand Prix Owner's Manual - Page 313

Customer Assistance Information GM Participation In Better Business Bureau MediationlArbitration Program* Our experience has shown that the Customer Satisfaction Procedure described earlierin this part has been very successful in achieving customer satisfaction. However, if you have not been substantially satisfied, Pontiac wants you to be aware of GM's voluntary participation in a no-charge mediatiodarbitration program called BBB AUTO LINE.This programis administered by the Council of Better Business Bureausthrough local Better Business Bureaus.It can resolve individual disputes involving vehicle repairs and the interpretation of your New Vehicle Limited Warranty. We prefer that you not resort to BBB AUTO LINE until after a final decision is made under the Customer Satisfaction Procedure. However, you may file a claim at any time by contacting your local Better Business Bureau (BBB) at the following toll-free number: 1-800-955-5100.For further information about filing a claim, you may also writeto: BBB AUTO LINE Council of Better BusinessBureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 In order to file a claim, you will have to provide your name and address, the vehicle identification number (VIN) of your vehicle,and a statement of the nature of your complaint. BBB staff may try to help resolve your dispute through mediation. If mediation is not successful, orif you do not wish to participate in mediation, eligible customers may present their case an to impartial third-party arbitrator at an informal hearing. Thearbitrator will render a decision your case, which in you may accept or reject.If you accept a valid arbitrator decision, GM will be bound by that decision. Theentire dispute settlement process should ordinarily take about 40 days from the time you file your complaint the time to a decision is rendered 47 days if you (or did not first contact your dealer or Pontiac). 31 2