1996 Pontiac Grand Prix Owner's Manual - Page 349

The PONTIAC CARES 'philosophy and elements are designed to make you realize thatPontiac recognizes you as a valuable customer, appreciatesyour purchase decision, and is dedicated to taking care of the most important person ...YOU! PONTIAC CARES is: A valuable feature that comes with every Pontiac, a feature that offers a multitude of benefits that can give you safety, security, comfortand convenience. Customer Satisfaction Procedure What makes up Pontiac Cares? , A 3 year/36,000 mile Bumper to Bumper Warranty e RoadsideAssistance CourtesyTransportation All of these elements combine to make your driving experience an enjoyableone, and are discussed in greater detail further in your owner's manual. Pontiac is focusing on the changing needs of our customers and is committed in giving you an exceptional level of customer care throughout the ownership experience. Our goal is to create total customer enthusiasm in our product and our services, and make you the most satisfied customer in the world. i Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concern you may have with your vehicle can be handed by your selling or servicing dealer. Your dealer has the facility, trained technicians, special tools and up-to-date information to promptly addkss my issue which may-arise. Pontiac has empowered its dealerst make any decisions and repair p vehicles, and they are eager to resolve your concern to