AEG BP5304001W Product Manual - Page 32

32 GREAT BRITAIN & IRELAND - Guarantee/Customer Service GB IE GREAT BRITAIN & IRELAND - GUARANTEE/CUSTOMER SERVICE Standard guarantee conditions We, Electrolux, undertake that if within 12 months of the date of the purchase this Electrolux appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that: • Appliance has been correctly installed and used only on the electricity supply stated on the rating plate. • Appliance has been used for normal domestic purposes only, in accordance with man- ufacturer's instructions. • Appliance hasn't been serviced, maintained, repaired, taken apart or tampered with by person not authorised by us. • Electrolux Service Force Centre must undertake all service work under this guarantee • Any appliance or defective part replaced shall become the Company's property. • This guarantee is in addition to your statutory and other legal rights. Exclusions • Damage, calls resulting from transport, improper use, neglect, light bulbs, removable parts of glass, plastic. • Costs for calls to put right appliance which is improperly installed, calls to appliances outside United Kingdom. • Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements. • Products of Electrolux manufacturer that are not marketed by Electrolux Service and Spare Parts. Please contact your local Service Force Centre: 08445 616 616 (Call will be routed to Service Force Centre covering your postcode area). For address of local Service Force Centre and further information, please visit: www.serviceforce.co.uk Before calling out an engineer, please ensure you have read the details under the heading "What to do if...". When you contact the Service Force Centre you will need to give the following details: Your name, address and postcode, your telephone number, clear concise details of the fault, model and serial number of the appliance (found on the rating plate), the purchase date. Please note a valid purchase receipt or guarantee documentation is required for in guarantee service calls. Customer Care. Please contact our Customer Care Department: Electrolux Major Appliances, Addington Way, Luton, Bedfordshire, LU4 9QQ or visit our website at www.electrolux.co.uk Customer Care Department, Tel: (Calls may be recorded for training purposes) Electrolux 08445 613 613 AEG-Electrolux 08445 611 611 Zanussi-Electrolux 08445 612 612