Aastra 5361 User manual Aastra 5361/5361ip - Page 109

Troubleshooting, Malfunctions

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Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter "Installation and first-time operation", page 100). Handset off-hook, no dialling tone, no display Make sure the phone cord is correctly plugged in to both the phone and the LAN socket (see chapter "Installation and first-time operation", page 100). Display shows "Not configured", handset off-hook, no dial tone Your phone has not been assigned a call number. Contact your system administrator for more information. The display reads: "Trying to register" The telephone cannot be registered. Contact your system administrator for more information. Display is working, but connection is not possible Your phone may be locked. Unlock your phone (see chapter "Unlocking your phone", page 58). Freely configurable keys cannot be configured The configuration may be locked. Unlock your phone (see chapter "Unlocking your phone", page 58). The key for a reconfiguration may be locked in the system. Contact your system administrator for more information. Insufficient display contrast The setting for the display contrast is inadequate. Change the setting (see chapter "Setting the display", page 80). Only emergency calls are possible You may want to telephone from a Free Seating phone, but have not logged on to it. Log on to the phone (see Chapter "Free seating", page 70). Phone calls can be made, but no names are displayed; the key configuration is missing, and the phone does not respond to function commands Restricted mode following a software update without update licence. Note: For all other messages, faults and questions you may have, contact your system administrator. Aastra 5361/Aastra 5361ip eud-1280/1.2 - R3.0 - 04.2013 109

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Further information
Aastra 5361/Aastra 5361ip
109
eud-1280/1.2 – R3.0 – 04.2013
Troubleshooting
This section contains a few tips on how to operate your phone if you encounter
any problems.
Malfunctions
Your call partner cannot hear you or you cannot hear your call partner
Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter
"Installation and first-time operation"
, page
100
).
Handset off-hook, no dialling tone, no display
Make sure the phone cord is correctly plugged in to both the phone and the LAN socket (see chapter
"Installation and first-time operation"
, page
100
).
Display shows "Not configured", handset off-hook, no dial tone
Your phone has not been assigned a call number. Contact your system administrator for more informa-
tion.
The display reads: "Trying to register"
The telephone cannot be registered. Contact your system administrator for more information.
Display is working, but connection is not possible
Your phone may be locked. Unlock your phone (see chapter
"Unlocking your phone"
, page
58
).
Freely configurable keys cannot be configured
The configuration may be locked. Unlock your phone (see chapter
"Unlocking your phone"
, page
58
).
The key for a reconfiguration may be locked in the system. Contact your system administrator for more
information.
Insufficient display contrast
The setting for the display contrast is inadequate. Change the setting (see chapter
"Setting the display"
,
page
80
).
Only emergency calls are possible
You may want to telephone from a Free Seating phone, but have not logged on to it. Log on to the
phone (see Chapter
"Free seating"
, page
70
).
Phone calls can be made, but no names are displayed; the key configuration is missing, and the
phone does not respond to function commands
Restricted mode following a software update without update licence.
Note:
For all other messages, faults and questions you may have, contact your system administrator.