Aastra 6863i 6863i User Guide

Aastra 6863i Manual

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  • Aastra 6863i | 6863i User Guide - Page 1
    Aastra Model 6863i SIP IP Phone User Guide Release 3.3.1 SP3 41-001522-00 REV00 - 04.2014
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    the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of
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    9 Phone Options via the Aastra Web UI 11 Phone Status 13 Phone Status via IP Phone UI 13 Phone Status via the Aastra Web UI 15 Customizing Your Phone 17 Ring Tones and Tone Sets 17 Display ...20 Live Dialpad 20 Set Audio 21 Time and Date 21 User Password 31 Resetting a User Password 33
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    /Pickup Keys 50 Last Call Return Key 52 Call Forward Key 53 Speeddial/Xfer 54 Speeddial/Conf 55 Directory Key 56 Callers List Key 57 Redial Key 58 Conference Key 59 Transfer Key 60 Intercom Key 61 Services Key 62 Phone Lock Key 63 Paging Key 64 Save Key 66 Delete Key 66 None Key 67
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    XML Beep Support 110 Status Key Cancels Incoming Calls 118 Message Waiting Indicator 119 Incoming Intercom Call Features 120 Group RTP Paging 122 Star Codes 124 Other Features 124 Troubleshooting Solutions 125 Limited Warranty Warranty-1 Exclusions Warranty-1 Warranty Repair Services
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    Content After Warranty Service Warranty-1 Limited Warranty (Australia Only Warranty-2 Repair Notice Warranty-2 Exclusions Warranty-2 Warranty Repair Services Warranty-3 After Warranty Service Warranty-3 Appendix A - Time Zone Codes A-1 Index ...Index-1 vi 41-001522-00 REV00 - 04.2014
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    Guide. Documentation • Aastra 6863i SIP IP Phone Installation Guide - Contains installation and set-up instructions, general features and functions, and a basic list of configuration options. The Installation Guide can be downloaded from http://www.aastra.com. • Aastra 6863i SIP IP Phone User Guide
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    has not already setup your 6863i phone, please refer to the Aastra 6863i Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phones Administrator Guide. 2 41-001522-00
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        6863i Handset  Line/Call Appearance Keys  High Quality Speakerphone  Keypad  Message Waiting Lamp  Mute Key   Navigation Keys/Select Button Volume Control  Options Key  Speaker Key  Goodbye Key  LCD Screen  Hold Key  Programmable Keys 41-001522-00 REV00
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    key sets the option. Alternatively, pressing the center Select key sets the option as well on specific screens. Options Key - Accesses services and options to customize your phone Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6863i IP phone supports two line keys, each with
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    IP Phone Keys Keypad Keys The 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6863i phone keypad includes the following: Keypad Key 0 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 P QRS 8 TUV 9 WXYZ Description Dials 0 Dials
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    appear the first time you connect your phone, or if your phone has been factory defaulted. The phone displays the following startup screens: Aastra 6863i Aastra 6863i LLDP Aastra 6863i DHCP Initializing network During the first start up, the 6863i phone attempts to contact the Redirection and
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    installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens: Network DSP SIP
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    have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting Your Phone" on page 34. For more information about connecting your phone, refer to the Aastra 6863i Installation Guide or check with your System Administrator
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    Port 3. PC Port 4. Firmware Info 5. Error Messages 6. Copyright 4 Password 5 Admin Menu (Password Protected)* 6 Restart Phone 7 Phone Lock Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set
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    3. Set Audio - Audio Mode Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 6. Restart Phone 7. Copyright Phone Lock Using the IP Phone UI IP Phone UI 1. Press the key on the phone to enter the Options List. 2. Press the 5 and 2 keys to view the different
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    displays: 2. At the prompt, enter your username and password and click OK. The Status window displays for the IP phone you are accessing. Note: For a user, the default username is user and the password field is left blank. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. 41
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    is read-only. User Password - Allows you to change the user password. Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, as well as reset the user password. Programmable Keys - Allows you to
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    the status of your phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone's: • Network status including your phone's IP and MAC addresses
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    the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone's IP address. IP Phone UI 1. Press the key on the phone to enter the Option List. 2. Select Phone Status and press the key or 4 Enter key. 3 Phone Status Next Enter 3. Select IP
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    you are accessing. Note: The default username is user and the password field is left blank. Phone Status This Status window displays the status of your phone, which includes the following information: • Network Status • Hardware Information • Firmware Information • SIP Status 41-001522-00 REV00
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    Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone's Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Registered Description Displays this status on accounts that
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    available from either the IP phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the
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    UK • US (Default - also used in Canada) When you configure the country's tone set, the country-specific tone is heard on the phone for the following Aastra Web UI and the IP phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Global configuration only 1. Press on the phone to enter the Options
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    France • Germany • Italy • Italy2 • Malaysia • Mexico • Brazil • Russia • Slovakia • UK • US (default) 9. Press the key or select 4Set. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings > Preferences > Ring Tones. Customizing Your
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    . Live Dialpad* The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6863i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled
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    time and date formats and time servers can be set using the Aastra Web UI Configuring Time and Time Format IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Time and Date. 4. Select Set Time. 5. Using the keys on the keypad, enter a time to set on the IP
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    the keypad, enter a date to set on the IP phone. 6. Press the key or select 2 Done to save the date setting. 7. Select Date Format. 8. Select a date format from the list of options. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY
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    will move on to IP Phone UI Time Server 2, and if necessary Time Server 3. 1. Press on the phone to enter the Options List. 2. Select Preferences. Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from the Aastra Web UI. 6. Press the key or select 4Set to save the
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    Customizing Your Phone Aastra Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you
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    . You can have the IP phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages: • English
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    language packs, see your System Administrator. 6. Press the key or select 4Set to set the language on the phone. The change is dynamic. When you exit the Options List, the phone displays all menu items in the language you selected. Aastra Web UI 1. Click on Basic Settings > Preferences > Language
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    keypad on the phone. You can configure the Input Language feature using the Aastra Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6863i. Keypad Input Alphabet Tables English (default) Key Uppercase Characters
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    Customizing Your Phone Spanish Key 0 1 2 3 4 5 6 7 8 9 * # German Key 0 1 2 3 4 5 6 7 8 9 * # Italian Key 0 1 2 3 4 5 6 7 8 9 * # Uppercase Characters 0 1.:;=_,-'&() ABC2ÁÀÇ DEF3ÉÈ GHI4ÏÍ JKL5 MNO6ÑÓÒ PQRS7 TUV8ÚÜ WXYZ9 * #/\@ Uppercase Characters 0 1.:;=_,-'&() ABC2ÄÀ DEF3É GHI4 JKL5 MNO6
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    Portuguese Key 0 1 2 3 4 5 6 7 8 9 * # Russian Key 0 1 2 3 4 5 6 7 8 9 * # Nordic Key 0 1 2 3 4 5 6 7 8 9 * # Uppercase Characters 0 1.:;=_,-'&() * #/\@ 41-001522-00 REV00 - 04.2014 Customizing Your Phone Lowercase Characters 0 1.:;=_,-'&() abc2áàâãç def3éê ghi4í jkl5 mno6óôõ pqrs7 tuv8
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    phone by setting the Input Language option. The default input language setting is English. IP Phone UI 1. Press on the phone to enter the Options key or select 4Set to set an input language. Aastra Web characters in the Aastra Web UI and IP phone UI. Valid values are: • English (default) • Français
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    support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP phones. The following table illustrates the Latin 2 character set used on the 6863i IP phone. User Password
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    the new user password and press the A message, Password Changed displays on the screen. key or select 2Done. key or select 2Done. Aastra Web UI 1. Click on Operation > User Password. 2. In the Current Password field, enter the current user password. Note: By default, the user name is user (all
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    Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid
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    key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 63. In the Aastra Web UI, the Operation > Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the Reset key in the Reset User Password
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    pressing a Lock programmable key. Unlocking the Phone 1. Press on the phone to enter the Options List (or press a configured Lock programmable key). 2. At the prompt Password:, enter your user password and press the The phone unlocks. key or select 4Enter. Aastra Web UI 1. Click on Operation
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    . You can set the emergency dial plan using the Aastra Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area. The following table describes the default emergency numbers on the IP phones. Emergency Number 911 999 112 110 Description A United
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    the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys located under the phone's LCD screen. Programmable Keys Line/Call Appearances Multiple Line and Call Appearance Keys The 6863i has 2 hard line/call appearance keys each with a corresponding status light
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    Speeddial/Xfer Speeddial/Conf Directory Callers List (Key 1 by Default) Redial (Key 2 by Default) Conference Transfer (Key 3 by Default) Icom Services Phone Lock Paging Save Delete Description Indicates the key has no functiona assigned. Indicates the key is configured for speeddial use. Indicates
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    using any of the following methods: • Using the Aastra Web UI at the paths: - Operation > Programmable Keys - Operation > Keypad Speed Dial • By pressing and holding a programmable key or keypad key • Using the IP phone UI at the path: - Options > Preferences > Speed Dial Edit Speed Dial Prefix The
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    display: 333_ Cancel Save 3. Press 4Save to save the number as a speed dial key. By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, use the 2 and 5 navigation keys. Line:1 Change Cancel Save 4. Press 4Save to save the speed dial
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    Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP phone UI at the path, Options > Preferences > Speed Dial Edit, to create a speed dial key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit. The following prompt
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    Creating a Speed Dial Using a Programmable Key in the Aastra Web UI Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Speeddial to apply to the key. 4. In the Value field, enter the phone number, extension, or speed dial prefix
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    Line Keys and Programmable Keys Editing Speed Dial Keys On the 6863i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: - Operation > Programmable Keys - Operation > Keypad Speed Dial • Using the IP phone UI at the path: - Options > Preferences
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    . Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI Aastra Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select from Key 1 through Key 9. 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must
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    shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see "DND Configuration" on page 89. Configuring a DND Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type
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    using the Aastra Web UI only. Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations > Programmable Keys you can assign a key the type XML. After an XML key is configured, you can use the IP phone UI to access the XML applications. Note: The XML services must
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    XML on the 6863i phone. 2. Use the 5 and 2 to scroll through the XML applications. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the key. For user input services, follow the prompts
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    event when it is pressed on the 6863i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI 1. Click on Operation > Programmable
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    by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Sprecode. 4. In the Value field, enter the appropriate
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    Line Keys and Programmable Keys Park/Pickup Keys The 6863i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers. The park/pickup feature
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    Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Parking a Call 1. While on a live call, press the Park key. 2. Perform the following for your specific server: Asterisk Server announces the extension number where
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    Line Keys and Programmable Keys Last Call Return Key Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for
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    mode (Account [default], Phone, or Custom) configured for the phone. For more information about call forwarding and call forwarding modes, see "Call Forward Configuration" on page 94. Configuring a Call Forward Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key
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    /Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speeddial/Xfer Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select
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    while remaining in the call. For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded. Note: If currently in a conference, the Speeddial/Conf key is disabled on the active call. If you configure a programmable
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    list of names with phone numbers and labels. In addition to creating a Directory key, you can also download a Directory to your PC if required using the Aastra Web UI. Note: For more information about the Directory, see "Directory" on page 80. Configuring a Directory Key Aastra Web UI 1. Click on
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    Line Keys and Programmable Keys Callers List Key By default, the Callers List key is programmed on Key 1. However, using the Aastra Web UI, you can reassign the Callers List key to any of the three programmable keys on the phone. Callers List Key The Callers List is a stored log of your incoming
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    Line Keys and Programmable Keys Redial Key By default, the Redial key is programmed on Key 2. However, using the Aastra Web UI, you can reassign the Redial key to any of the three programmable keys on the phone. Redial List Key The Redial List is a stored log of your outgoing calls. You can use the
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    Line Keys and Programmable Keys Conference Key The 6863i IP phone offers two methods of conferencing: • Local conferencing (default method) • Centralized conferencing (for Sylantro and BroadSoft Call managers) The Conference key allows you to create conference calls when utilizing any one of the
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    Line Keys and Programmable Keys Transfer Key By default, the Transfer key is programmed on Key 3. However, using the Aastra Web UI, you can reassign the Transfer key to any of the three programmable keys on the phone. Transfer Key Note: For more information about transferring calls, see "
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    with the function, Icom. Configuring an Intercom Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Icom. 4. Click Save Settings. Using the Icom Key IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the
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    a Services Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Services. 4. Click Save Settings. Using the Services Key IP Phone UI 1. Press the Services key. Note: Additional options may display in the Services Menu
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    . 4. Click Save Settings. Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation > PhoneLock, or using the Phone Lock option on the IP phone UI at the path Options > Phone Lock. For more information about using the lock/unlock feature
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    Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select Paging. 4. In the Value field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session
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    following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. Notes: • The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages. • For incoming Paging, the
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    Line Keys and Programmable Keys Save Key The Save key allows you to save items to the 6863i IP phone's Directory. Use the following procedure to configure a key as a Save key in the Aastra Web UI. Configuring a Save Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1
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    Keys and Programmable Keys None Key Use the following procedure to delete a key's functionality on the 6863i IP phone Setting a None Key Aastra Web UI 1. Click on Operation > Programmable Keys. 2. Select from Key 1 through Key 3. 3. In the Type field, select None. 4. Click Save Settings. The key
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    6863i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing or • Pressing a line/call appearance key Live Dialpad option is on, as soon as you press the first digit on the keypad the phone automatically selects
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    entries to the Directory. You can also dial out directly using a displayed entry in the Redial List. Redial List Key Accessing the Redial List IP Phone UI 1. Press the configured Redial key to access the Redial List. The information for your most recent call is displayed. Note: To redial the last
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    items. Redial List is empty Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key LED is on. To switch mute on or off
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    the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. 1 Martha Gold 555-1234 Answering an Incoming Call IP Phone UI 1. For handsfree operation, press or the line/call appearance key for the incoming call. or Lift the handset for handset operation. If the
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    , and programmable keys to transfer calls or create conference calls. Placing a Call on Hold You can place an active call on hold by pressing the Hold can retrieve the call. When a call is on hold, the icon displays on-hook as follows. key. When you place a call on hold, only your phone L1 Call
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    default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can use this programmable key to transfer calls. Transfer Key call rings back to your extension. Consultive Transfer You also have the option to consult with the person you are transferring the call to, before you
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    you want to transfer Party 1. To cancel the transfer press the key, or hangup the handset. Note: Users are able to edit the destination number by pressing the 3 navigation key, which acts as a Backspace key. 4. Complete either a blind or consultative transfer: a) To complete a blind transfer
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    Calls Completing a Transfer to a Contact in Phone Directory Users can complete a blind transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and press the Transfer key again to trigger a blind transfer. There is
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    this method). Local Conferencing The 6863i phone supports up to 3 parties (including yourself ) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6863i. Note: Your System Administrator can set your Conference key to speed dial a specific number
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    a Party). 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1. 4. Press the programmed Conference key. 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them
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    conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this procedure, at least one active conference must exist on your phone. 1. As Party 1, pickup the handset or press the key. 2. Call Party 2 by dialing their number (or answer an incoming call
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    Remaining Parties The 6863i allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conferencepress the 3 Leave key on the phone. Your phone leaves the 3-way conference but the remaining parties
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    phone book, conveniently stored within your phone. You can enter up to 200 entries into the 6863i Directory by adding them manually or letter P). Continue to press the keypad number to access other letters on the same key (for example, press 7 three times for R). If there are multiple entries under
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    space between letters, press the * key twice. To backspace and erase a mistake, press 3 . The Line prompt displays. The default is Line 1. 5. If you Directory Martha Gold Editing an Entry in the Directory IP Phone UI 1. Press the programmed Directory key. 2. Access the entry you want to edit by
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    . DELETE again to erase this item 4. Press the programmed Delete key again at the prompt to erase the entry. Delete All Entries in the Directory IP Phone UI 1. Press the programmed Directory key. 2. Press the programmed Delete Key. The DELETE again to erase all items prompt displays. DELETE again
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    save to your directory. 3. Press the programmed Save key. 4. Press the programmed Directory key to save the number you selected to the Directory. using the keypad. Downloading the Directory to Your PC You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.
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    the Directory Aastra Web UI 1. Click on Operation > Directory. 2. In the Directory field, click on Save As. A download window displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your
  • Aastra 6863i | 6863i User Guide - Page 91
    of your incoming calls. The 6863i IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name in the Callers list. Accessing the Callers List IP Phone UI 1. Press the programmed Callers List key. Press 2 and 5 to move through the Callers
  • Aastra 6863i | 6863i User Guide - Page 92
    displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. IP Phone UI 1. Press the programmed Callers List key. 2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest
  • Aastra 6863i | 6863i User Guide - Page 93
    delete and press the programmed Delete key twice. The line item is deleted from the Callers List. Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to
  • Aastra 6863i | 6863i User Guide - Page 94
    the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation > Directory. 2. In the Callers List field, click on Save As. A download window displays. 3. Click OK. 4. Enter the location on your computer where
  • Aastra 6863i | 6863i User Guide - Page 95
    to other numbers. On the 6863i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone (default), and Custom. DND performs
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    is disabled on the IP phone. Configuring DND Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. In the DND Key Mode field, select a DND mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • Account: Sets DND for
  • Aastra 6863i | 6863i User Guide - Page 97
    mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts. • Number and name of
  • Aastra 6863i | 6863i User Guide - Page 98
    , DND is disabled on the IP phone. • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. • Using the Aastra Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting
  • Aastra 6863i | 6863i User Guide - Page 99
    Managing Calls 1. Press the DNDkeyon the phone.Thescreen displays a list of the accounts on the phoneand allows you to enable/disable a specific account or all accounts. 2. Use the 2 and 5 navigation keys to scroll through the accounts. 1 DND John Smith Done Change 3 DND All Off Done Change 2
  • Aastra 6863i | 6863i User Guide - Page 100
    destination. On the 6863i, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom. Call
  • Aastra 6863i | 6863i User Guide - Page 101
    Configuring CFWD Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. Managing Calls 2. In the Call Forward Key Mode field, select a call forward mode to use on the phone. • Account (default): The Account mode allows you to configure CFWD on a per account basis
  • Aastra 6863i | 6863i User Guide - Page 102
    are forwarded to the specified phone number. The No Answer option call forwards incoming calls only if phone numbers for each enabled state. If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web
  • Aastra 6863i | 6863i User Guide - Page 103
    the specified number. Valid values are 1 through 20. Default is 3. When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1. 8. Click Save
  • Aastra 6863i | 6863i User Guide - Page 104
    the programmed Call Forward key. The Call Forward Mode screen displays. Use the 2 and 5 navigation keys to scroll through each state type. Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled Cfwd Mode 1. All Done Change Cfwd Mode 2. Busy Done ! Change Cfwd
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    key in the CFWD State screen. Press 2 to toggle the state of the CFWD mode ON or OFF. In the example in Step 4, you press 2 to change the option Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards
  • Aastra 6863i | 6863i User Guide - Page 106
    state, In the CFWD Number screen, press the 2 navigation key to scroll to the CFWD No. Rings screen and press 4Change phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone
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    indicated by the CFWD All message. Note: In Phone mode, when you change the call forward configuration for an account, the change applies to all accounts. 2. Press the Call Forward key. The Call Forward menu displays. Use the 2 and 5 navigation keys to scroll through each state type. Indicates CFWD
  • Aastra 6863i | 6863i User Guide - Page 108
    2Next to change the option to Off. 6. Press the 4Set key to save the change. 7. In the CFWD State screen, press the 2 navigation key to scroll to the Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards
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    Change 3 No. Rings 3 Change No. Rings 3 Done Change Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the
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    . Use the 2 and 5 navigation keys to scroll through each state type. Indicates CFWD Enabled Indicates no CFWD phone number configured Indicates CFWD Disabled Cfwd Mode 1. All Done Change Cfwd Mode 2. Busy Done ! Change Cfwd Mode 3. No Answer Done X Change Cfwd Mode 4. All Off Done Change
  • Aastra 6863i | 6863i User Guide - Page 111
    2Next to change the option to Off. 6. Press the 4Set key to save the change. 7. In the CFWD State screen, press the 2 navigation key to scroll to the Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards
  • Aastra 6863i | 6863i User Guide - Page 112
    Change 3 No. Rings 3 Change No. Rings 3 Done Change Next Set 11. Press the 2Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the
  • Aastra 6863i | 6863i User Guide - Page 113
    the keypad or from a programmable key display to the IP phone's LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the Display DTMF Digits parameter using the Aastra Web UI. Configuring Display of DTMF Digits Aastra Web UI 1. Click on Basic Settings
  • Aastra 6863i | 6863i User Guide - Page 114
    on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. A call waiting tone is enabled by default. If required, disable the Play Call Waiting Tone
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    when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. Stuttered dial tone is enabled by default. If required, disable the Stuttered Dial Tone field
  • Aastra 6863i | 6863i User Guide - Page 116
    . Setting and saving the value in the Aastra Web UI applies to the phone immediately. Configuring XML Beep Support Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. XML Beep Support is enabled by default. If required, disable the XML Beep Support field by unchecking the check box
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    Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings > Preferences > General. The default
  • Aastra 6863i | 6863i User Guide - Page 118
    enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web UI. Configuring Switch Focus to Ringing Line Using the Aastra Web UI Aastra Web UI
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    Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone Active Calls Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Call Hold Reminder During Active Calls field is disabled by default. To
  • Aastra 6863i | 6863i User Guide - Page 120
    or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI. Configuring Call Hold Reminder Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Call Hold Reminder field is disabled by default. To enabled this field, check the box. When this feature is
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    Call Waiting Tone Period Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. In the Call Waiting Tone Period field, enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in. Default is 0 seconds. When enabled
  • Aastra 6863i | 6863i User Guide - Page 122
    out has passed without activities. If the Switch UI Focus To Ringing Line parameter is disabled, the User is able to see the Caller ID when the phone switches the focus to the ringing line. Factory default and recovery mode clears the preferred line and preferred line timeout parameters, and the
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    Preferred Line Timeout Using the Aastra Web UI Aastra Web UI 1. Click on Basic Settings > Preferences > General. Additional Features 2. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1. Valid values are: • None
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    when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the key rejects calls coming into the phone while you are on an active call. When you disable this
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    all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 and 2). You configure the MWI using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI 1. Click on Basic Settings > Preferences > General. 2. The Message Waiting Indicator Line field is
  • Aastra 6863i | 6863i User Guide - Page 126
    default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parameters using the Aastra Web UI. • Auto Answer •
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    Configuring Incoming Intercom Settings Aastra Web UI 1. Click on Basic Settings > Preferences > Incoming Intercom Settings. Additional Features 2. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable
  • Aastra 6863i | 6863i User Guide - Page 128
    multicast address(es) without involving SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6863i in the local network listens for
  • Aastra 6863i | 6863i User Guide - Page 129
    bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if required. Contact your System Administrator for more information. Keys States and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged
  • Aastra 6863i | 6863i User Guide - Page 130
    None None N/A Far-end Far-end Far-end Far-end Far-end Remote Line Key Pressed Attempt to seize the line Ignore Ignore N/A Bridge Bridge Ignore Bridge Bridge not been set up, you can dial any star code commands on the 6863i phone the same way you would on a regular telephone. Other Features A
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    Aastra 6863i Installation Guide for information. How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone's IP Address" on page 14. Why does my phone display the No Service message? The phone
  • Aastra 6863i | 6863i User Guide - Page 132
    from improper installation or Service Aastra offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions
  • Aastra 6863i | 6863i User Guide - Page 133
    the ACL to a supply of goods or services. This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express warranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded
  • Aastra 6863i | 6863i User Guide - Page 134
    under the Australian Consumer Law, this service provides repair or replacement of your Aastra product, at Aastra's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions contact: Aastra Telecom Australia Pty Ltd 745 Springvale
  • Aastra 6863i | 6863i User Guide - Page 135
    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires
  • Aastra 6863i | 6863i User Guide - Page 136
    Appendix A - Time Zone Codes Time Zone Name CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo
  • Aastra 6863i | 6863i User Guide - Page 137
    Time Zone Name LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ
  • Aastra 6863i | 6863i User Guide - Page 138
    Appendix A - Time Zone Codes Time Zone Name TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Time Zone Code EET AST CST EET EST CST MST PST AKS HAS HST UYS CET CET A-4 41-001522-00
  • Aastra 6863i | 6863i User Guide - Page 139
    Index Numerics 6863i customizing 9, 17 feature ...1 incomplete configuration message 8 keys and key descriptions 3 no service message 8 requirements ...2 A Aastra Web UI Operaton parameters 12 phone status ...12 about this guide ...1 account configuration 89 allow barge-in, for intercom 120
  • Aastra 6863i | 6863i User Guide - Page 140
    ...87 N navigation keys ...4 no service ...8, 125 O options Aastra Web UI ...11 IP Phone UI ...9 simplified menu 10 options key ...4 P Paging key ...64 paging, keys for ...64 park/pickup, using on the IP phone 51 password, resetting user's 33 Phone Lock key ...63 phone status ...31 phone status
  • Aastra 6863i | 6863i User Guide - Page 141
    and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is
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Aastra Model 6863i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001522-00 REV00 – 04.2014