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Aastra 6863i 6863i User Guide - Page 77

Receiving Calls, Answering an Incoming Call, Sending an Incoming Call to Voicemail

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Receiving Calls When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. 1 Martha Gold 555-1234 Answering an Incoming Call IP Phone UI 1. For handsfree operation, press or the line/call appearance key for the incoming call. or Lift the handset for handset operation. If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for that call. If you cannot answer the call, the caller goes to voicemail (if configured for your extension). Note: The key can be used to cancel the call pickup procedure. Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up the handset. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis- plays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). 41-001522-00 REV00 - 04.2014 71

Section	Page
Software License Agreement	2
Content	3
Welcome	7
About This Guide	7
Documentation	7
Phone Features	7
Requirements	8
Installation and Setup	8
IP Phone Keys	9
Key Panel	9
Key Description	10
Keypad Keys	11
Getting Started	12
Plugging in and Starting the Phone	12
Idle Screens	13
Incomplete Configuration	14
No Service	14
Methods for Customizing Your Phone	15
Phone Options via the IP Phone UI	15
Simplified Options List	16
Using the IP Phone UI	16
Phone Options via the Aastra Web UI	17
Using the Aastra Web UI	17
Phone Status	19
Phone Status via IP Phone UI	19
Phone Status via the Aastra Web UI	21
SIP Account Status	22
Customizing Your Phone	23
Ring Tones and Tone Sets	23
Ring Tones	23
Configuring Ring Tones and Tone Sets	24
Display	26
Contrast Level	26
Live Dialpad*	26
Enabling/Disabling Live Dialpad	27
Set Audio	27
Audio Mode	27
Time and Date	27
Configuring Time and Time Format	27
Configuring Date and Date Format	28
Configuring the Time Zone	28
Configuring Daylight Savings Time	29
Configuring Time Servers	29
Specifying the Language to Use	31
Input Language	33
Latin 2 Character Set	37
User Password	37
Setting a User Password	38
Resetting a User Password	39
Restarting Your Phone	40
Phone Lock	40
Locking/Unlocking a Phone	41
Emergency Dial Plan	42
Defining an Emergency Dial Plan	42
Line Keys and Programmable Keys	43
Multiple Line and Call Appearance Keys	43
Programmable Keys	44
Creating a Speed Dial Key	45
Speed Dial Prefix	45
Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)	46
Creating a Speed Dial Using the Speed Dial Edit Option	47
Creating a Speed Dial Using a Programmable Key in the Aastra Web UI	48
Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI	48
Editing Speed Dial Keys	49
Editing a Speed Dial on a Programmable Key	50
Editing a Speed Dial Using Keypad Speed Dial in the Aastra Web UI	50
Do Not Disturb (DND) Key	51
Configuring a DND Key	51
XML Key	52
Configuring an XML Key	53
Accessing the XMLApplication	53
Flash Key	54
Configuring a Flash Key	54
Sprecode Key	55
Configuring a Sprecode Key	55
Park/Pickup Keys	56
Configuring Park/Pickup Keys	56
Using the Park Call/Pickup Parked Call Feature	57
Last Call Return Key	58
Configuring a Last Call Return Key	58
Call Forward Key	59
Configuring a Call Forward	59
Speeddial/Xfer	60
Speeddial/Xfer Key Requirements and Functionality	60
Configuring a Speeddial/Xfer Key	60
Speeddial/Conf	61
Configuring a Speeddial/Conf Key	61
Directory Key	62
Configuring a Directory Key	62
Callers List Key	63
Configuring a Callers List Key	63
Redial Key	64
Configuring a Redial Key	64
Conference Key	65
Configuring a Conference Key	65
Transfer Key	66
Configuring a Transfer Key	66
Intercom Key	67
Configuring an Intercom Key	67
Using the Icom Key	67
Services Key	68
Configuring a Services Key	68
Using the Services Key	68
Phone Lock Key	69
Configuring a Phone Lock Key	69
Paging Key	70
Configuring a Paging Key	70
Using the Paging Key	71
Save Key	72
Configuring a Save Key	72
Delete Key	72
Configuring a Delete Key	72
None Key	73
Setting a None Key	73
Making Calls	74
Dialing a Number	74
Using Handsfree Speakerphone	74
Redial	75
Accessing the Redial List	75
Deleting An Item from the Redial List	76
Delete All Items from the Redial List	76
Mute	76
Receiving Calls	77
Answering an Incoming Call	77
Sending an Incoming Call to Voicemail	77
Handling Calls	78
Placing a Call on Hold	78
When on Hold	78
Automatic Hold	78
Retrieving a Held Call	78
Transferring Calls	79
Blind Transfer	79
Consultive Transfer	79
Direct Transfer	79
Transferring Calls	79
Transferring an Existing Call to Another Existing Call	80
Completing a Transfer to a Contact in Phone Directory	81
Indication of Transferred Calls	81
Conferencing Calls	82
Local Conferencing	82
Centralized Conferencing (for Sylantro and BroadSoft Call Managers)	83
Ending a Conference and Transferring Remaining Parties	85
Ending Calls	85
Managing Calls	86
Directory	86
Accessing Your Directory	86
Managing the Directory	86
Adding a New Entry to the Directory	87
Editing an Entry in the Directory	87
Deleting an Entry in the Directory	88
Delete All Entries in the Directory	88
Saving Entries to the Directory	88
Downloading the Directory to Your PC	89
Callers List	91
Accessing the Callers List	91
Editing Entries in the Callers List	92
Deleting An Entry in the Callers List	92
Deleting All Entries in the Callers List	92
Missed Calls Indicator	93
Downloading the Callers List to Your PC	93
DND and Call Forward	95
DND Configuration	95
Configuring a DND Key	96
Configuring DND Using the Aastra Web UI	96
Using DND Modes via the IP Phone UI	98
Call Forward Configuration	100
Configuring CFWD Using the Aastra Web UI	101
Using CFWD via the IP Phone UI	103
Additional Features	113
Display DTMF Digits	113
Configuring Display of DTMF Digits	113
Play Call Waiting Tone	114
Configuring Call Waiting Tone	114
Stuttered Dial Tone	115
Configuring Stuttered Dial Tone	115
XML Beep Support	116
Configuring XML Beep Support	116
Status Scroll Delay	117
Configuring Status Scroll Delay	117
Switch UI Focus to Ringing Line	118
Configuring Switch Focus to Ringing Line Using the Aastra Web UI	118
Call Hold Reminder During Active Calls	119
Configuring Call Hold Reminder During Active Calls	119
Call Hold Reminder (on single hold)	120
Configuring Call Hold Reminder	120
Call Waiting Tone Period	121
Configuring Call Waiting Tone Period	121
Preferred Line and Preferred Line Timeout	122
Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI	123
Goodbye Key Cancels Incoming Calls	124
Configuring Goodbye Key to Cancel Incoming Calls	124
Message Waiting Indicator	125
Configuring Message Waiting Indicator	125
Incoming Intercom Call Features	126
Auto-Answer/Play Warning Tone	126
Microphone Mute	126
Allow Barge In	126
Configuring Incoming Intercom Settings	127
Group RTP Paging	128
Configuring Group RTP Paging	128
Star Codes	130
Other Features	130
Troubleshooting Solutions	131
Why is my display blank?	131
Why can’t I get a dial tone?	131
Why doesn’t my phone ring?	131
Why is the light not coming on with a new voicemail message?	131
Why is my handset not working?	131
How do I find the IP address of my phone?	131
Why does my phone display the No Service message?	131
How do I change my user password?	131
Why does my phone display Bad Encrypted Config?	131
How do I restart the IP phone?	131
How do I lock my phone?	131
Limited Warranty	132
Exclusions	132
Warranty Repair Services	132
After Warranty Service	132
Limited Warranty (Australia Only)	133
Repair Notice	133
Exclusions	133
Warranty Repair Services	134
After Warranty Service	134
Appendix A - Time Zone Codes	135
Time Zone Name/Time Zone Code Table	135
Index	139