Aastra 6863i 6863i User Guide - Page 14

Incomplete Configuration, No Service, Aastra 6863i Installation Guide - user guide

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Getting Started The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both line appearances on the 6863i. The second display line shows the following temporary messages if the event occurs: • No Service • DHCP Failed • Restarting • New IP Obtained • Network Disconnected/Connected Note: Since Network Disconnected/Connected displays on two lines, the date and time does not show if this event displays. • The second line can also display the following status messages, listed in order of display priority: • Call Forward status • DND (Do Not Disturb) On • Number of missed calls When more than one status message displays, the 2 is shown after the message to indicate that you can use the 2 and 5 navigation keys to scroll through the remaining messages. L1 John Smith CFWD All Tue Aug 20 2:55pm L1 Network Connected Incomplete Configuration If your phone displays an Incomplete Config message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance. No Service When the phone is not properly connected to the network, or the account has not been configured by the Network Administrator, the No Service or Network Disconnected prompt appears on the display and the telephone status light turns ON. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when the connection is reconnected and display the Network Connected prompt temporarily. If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see "Restarting Your Phone" on page 34. For more information about connecting your phone, refer to the Aastra 6863i Installation Guide or check with your System Administrator for assistance. 8 41-001522-00 REV00 - 04.2014

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Getting Started
8
41-001522-00 REV00 – 04.2014
The
Idle State
screen lists your name (SIP screen name), extension (or phone number), and the date and time. This
screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle
screen for the first line appearance. You can use the left and right arrow keys to scroll through the idle screens for both
line appearances on the 6863i.
The second display line shows the following temporary messages if the event occurs:
•
No Service
•
DHCP Failed
•
Restarting
•
New IP Obtained
•
Network Disconnected/Connected
•
The second line can also display the following status messages, listed in order of display priority:
•
Call Forward status
•
DND (Do Not Disturb) On
•
Number of missed calls
When more than one status message displays, the
2
is shown after the message to indicate that you can use the
2
and
5
navigation keys to scroll through the remaining messages.
Incomplete Configuration
If your phone displays an
Incomplete Config
message without any extension or user name at the end of the start up
sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configu-
ration server is not complete or correct. Contact your System Administrator for assistance.
No Service
When the phone is not properly connected to the network, or the account has not been configured by the Network
Administrator, the
No Service
or
Network Disconnected
prompt appears on the display and the telephone status light
turns ON. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically
detect when the connection is reconnected and display the
Network Connected
prompt temporarily.
If changes have been made to your phone settings, you may need to restart your phone. For more information on
restarting your phone, see
“Restarting Your Phone”
on
page 34
.
For more information about connecting your phone, refer to the
Aastra 6863i Installation Guide
or check with your Sys-
tem Administrator for assistance.
Note:
Since Network Disconnected/Connected displays on two lines, the date and time does not show if this event displays.
John Smith
CFWD All
Tue Aug 20 2:55pm
L1
Network Connected
L1