Aastra ACD 100 Manuals Aastra ACD 100 - Page 13

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Aastra ACD About this Guide This guide is for the various user groups of the "Aastra ACD" application: system administrators, supervisors and agents. • Chapter ACD System Configuration starting on page 12: contains information on commissioning and maintaining the ACD application for the system administrator of the communications system. • Chapter Application for the Supervisor starting on page 52: contains information on managing and controlling the ACD groups for the supervisor of the application. • Chapter Statistic starting on page 65: contains information on the application's statistic functions for the supervisor. • Chapter Operation by Agents starting on page 75: explains application operation for the agents. The screenshots show the application on the "OpenCom X320" communications system. Application configuration and operation are identical on the other "Aastra 800 / Aastra 100 / OpenCom 100" communications systems. Additional Documentation • The Aastra 800 / Aastra 100 / OpenCom 100 communications system online help offers additional context-related information on the application. • Refer to the "Mounting and Commissioning" guide (OpenCom X320, OpenCom 130/131/150, OpenCom 510, Aastra 104/108/112) and "Installing and Commissioning" guide (Aastra 800) for information on connecting terminals. • Refer to the respective user guides for information on programming and operating the system terminals. The online help and the guides are on the product CD of the OpenCom 100 / Aastra 100 communications system (resp. on the USB stick that comes with an Aastra 800). 11

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Aastra ACD
11
About this Guide
This guide is for the various user groups of the “Aastra ACD” application: system
administrators, supervisors and agents.
•
Chapter ACD System Configuration starting on page 12: contains information on
commissioning and maintaining the ACD application for the
system adminis-
trator
of the communications system.
•
Chapter Application for the Supervisor starting on page 52: contains information
on managing and controlling the ACD groups for the
supervisor
of the appli-
cation.
•
Chapter Statistic starting on page 65: contains information on the application's
statistic functions for the
supervisor
.
•
Chapter Operation by Agents starting on page 75: explains application operation
for the
agents
.
The screenshots show the application on the “OpenCom X320” communications
system. Application configuration and operation are identical on the other
“Aastra 800 / Aastra 100 / OpenCom 100” communications systems.
Additional Documentation
•
The Aastra 800 / Aastra 100 / OpenCom 100 communications system online help
offers additional context-related information on the application.
•
Refer to the “Mounting and Commissioning” guide (OpenCom X320,
OpenCom 130/131/150, OpenCom 510, Aastra 104/108/112) and “Installing and
Commissioning” guide (Aastra 800) for information on connecting terminals.
•
Refer to the respective user guides for information on programming and oper-
ating the system terminals.
The online help and the guides are on the product CD of the OpenCom 100 /
Aastra 100 communications system (resp. on the USB stick that comes with an
Aastra 800).