Aastra ACD 100 Manuals Aastra ACD 100 - Page 75

Start, Period, Calls, Answered Calls, Released Calls, Logged in Agents, Wait-Time, Wait until Rel.

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Statistic 5. Start, Period: Select the start time from which the saved data are to be evaluated and the evaluation period. 6. Select the values to generate charts from: - Calls: Total number of calls - Answered Calls: Total number of picked up calls - Released Calls: Number of calls ended by the caller before being able to be allocated to an available agent. - Logged in Agents: Total number of logged-in agents - Wait-Time: average wait time a call was parked in the call queue - Wait until Rel.: Average value how long callers waited before ending call 7. Select the analysis interval: - Daily: Analysis based on days. Each hour is an output point. - Weekly: Analysis based on weeks. Each weekday is an output point. - Monthly: Analysis based on months. Each day in the month is an output point. All results are also available as tables for further processing. 73

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Statistic
73
5.
Start
,
Period
: Select the start time from which the saved data are to be evaluated
and the evaluation period.
6.
Select the values to generate charts from:
–
Calls
: Total number of calls
–
Answered Calls
: Total number of picked up calls
–
Released Calls
: Number of calls ended by the caller before being able to be allo-
cated to an available agent.
–
Logged in Agents
: Total number of logged-in agents
–
Wait-Time
: average wait time a call was parked in the call queue
–
Wait until Rel.
: Average value how long callers waited before ending call
7.
Select the analysis interval:
–
Daily
: Analysis based on days. Each hour is an output point.
–
Weekly
: Analysis based on weeks. Each weekday is an output point.
–
Monthly
: Analysis based on months. Each day in the month is an output point.
All results are also available as tables for further processing.