Acer Altos R710 Altos R710 Service Guide
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- Acer Altos R710 | Altos R710 Service Guide - Page 1
Acer Altos R710 Service Guide Service guide files and updates are available on the CSD web; for more information, please refer to http://csd.acer.com.tw PART NO.: PRINTED IN TAIWAN - Acer Altos R710 | Altos R710 Service Guide - Page 2
Revision History Please refer to the table below for the updates made on Acer Altos R710 service guide. Date Chapter Updates II - Acer Altos R710 | Altos R710 Service Guide - Page 3
, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically - Acer Altos R710 | Altos R710 Service Guide - Page 4
additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions relevant to the accomplishment of procedures. IV - Acer Altos R710 | Altos R710 Service Guide - Page 5
supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases - Acer Altos R710 | Altos R710 Service Guide - Page 6
VI - Acer Altos R710 | Altos R710 Service Guide - Page 7
BIOS Setup Utility 22 Entering Setup 25 Main 26 Primary Master and Slave Adapters 27 Processor Settings 28 Advanced Menu 30 Advanced Chipset Control 31 PCI Configuration 32 PCI Device, Embedded Devices 33 I/O Device / Peripheral Configuration 36 Memory Configuration 40 Security 41 Server - Acer Altos R710 | Altos R710 Service Guide - Page 8
71 Removing the Front Panel Board 71 Removing the Mainboard 71 Chapter 4 Troubleshooting 72 POST Error Codes and Messages 73 Standard POST Error Messages and Codes 73 Extended POST Error Messages and Codes 74 BIOS Recovery Beep Codes 75 Bootblock Error Beep Codes 75 Chapter 5 Jumper and - Acer Altos R710 | Altos R710 Service Guide - Page 9
Table of Contents IX - Acer Altos R710 | Altos R710 Service Guide - Page 10
Hub 5-R (ICH-5R) Memory T T T Six DIMM slots supporting DDR-2 400 MHz memory Memory mirroring and memory sparing options Maximun upgrade: 12GB Two USB port headers, each of which supports two USB 2.0 ports T One DB9 Serial A header mounted on motherboard T One Ultra320 80-pin SCSI connector - Acer Altos R710 | Altos R710 Service Guide - Page 11
Fusion-MPT architecture --- Supports LSI Logic Integrated Mirroring and Striping technology • Zero-channel RAID supporting the RUBI-2 specification LAN T Dual Intel Support for optional Intelligent Management Module-Prefessional Edition T Support for Acer® Altos Server Management 6.x T Light-Guided - Acer Altos R710 | Altos R710 Service Guide - Page 12
switch T Lock attach point for chassis cover PCI slots One slot supporting one of three riser card options: T Full-height PCI-Express riser: supports two PCI-Express PCI cards and one PCI-X card T Full-height PCI-X riser: supports three PCI-X add-in cards T Full-height PCI-X high-performance riser - Acer Altos R710 | Altos R710 Service Guide - Page 13
System Block Diagram 4 Chapter 1 - Acer Altos R710 | Altos R710 Service Guide - Page 14
System Board Layouts Connector and Header Locations Chapter 1 5 - Acer Altos R710 | Altos R710 Service Guide - Page 15
2 Power supply signal cable USB header (DH-10) USB header (1x10) IPMB connector IDE power connector SCSI channel A ICMB connector 120-pin connector for optional Acer® Intelligent Management Module 6 Chapter 1 - Acer Altos R710 | Altos R710 Service Guide - Page 16
Back Panel Connectors A B C D E F GH Item A B C D E F G H I Description PS/2 Mouse port PS/2 Keyboard port Com Port (RJ-45 connector) Gigabit LAN #1 Port (RJ45) Gigabit LAN #2 Port (RJ45) Video Port USB port #1 USB port #2 SCSI Channel A external connector I TP00762 Chapter 1 7 - Acer Altos R710 | Altos R710 Service Guide - Page 17
SCSI Backplane Item A B C D E Description Floppy Drive Connector IDE Optical Drive Connector SCA2 Hard Drive Connectors 6th Drive Insert (optional) Control Panel Connector 8 Chapter 1 - Acer Altos R710 | Altos R710 Service Guide - Page 18
Internal and External Structure Front View (with bezel) Item 1 2 3 Description Name Plate Keylock LEDs Front View (w/o bezel) Item 1 2 3 4 5 6 7 Description Slim CDRM or FDD Bay 3.5" SCSI HDD bay Tape Device bay / 6th SCSI HDD bay Front VGA output port Front USB port Power Button ID Button - Acer Altos R710 | Altos R710 Service Guide - Page 19
the rear of a rack of systems. Puts the server in a halt-state for diagnostic purposes. LED Indicator Status Item NIC 1 activity LED NIC 2 activity LED Power/Sleep LED 10 Description Continuous green light indicates a link between the system and the network to which it is connected. Blinking green - Acer Altos R710 | Altos R710 Service Guide - Page 20
LED Indicator Status Item Description No light indicates the power is off / is in ACPI S4 or S5 state. Hard disk drive status LED Random blinking green light indicates hard disk drive activity (SCSI or SATA). No light indicates no hard disk drive activity. System Status LED Solid green - Acer Altos R710 | Altos R710 Service Guide - Page 21
Item O Description Cooling fan for Redundant Power Fan Module Optional Peripherals Item A B C D E F Description Slim-line Device cage, support for floppy drive / DVD / CDROM drive Optional 6th hard drive or Tape Drive Bay System Control Panel 1st Hard Drive Bay or Optional Floppy drive - Acer Altos R710 | Altos R710 Service Guide - Page 22
Internal Components Locations Item A B C D E F G H I J K Description Power Supply Power Distribution Modules Board Riser Card Assemble CPU Air Duct Fan Module Air Buffle Slim Line Drive Bay Front Bezel Chassis Handle Chapter 1 13 - Acer Altos R710 | Altos R710 Service Guide - Page 23
Item L M Description Control Panel Hard Drive Bays 14 Chapter 1 - Acer Altos R710 | Altos R710 Service Guide - Page 24
specification and is designed to support Intel® XeonTM processors that require up to a sustained maximum of 105AMPs (amperes) and peak support of 120A. Note: The server must be populated in a bank for a X144 wide memory data path. Any or all memory banks may be populated I2C Address Map I2C Bus PB1 - Acer Altos R710 | Altos R710 Service Guide - Page 25
I2C Address Map I2C Bus PB3 PB4 I2C Add 0x30 0x32 0x44 0x60 0xA0 0xA2 0xA4 0xA6 0xA8 0xAA 0xAC 0xAE 0xC4 0xD2 Device CPU1 therm sensor CPU2 therm sensor ICH3 MCH DIMM1 DIMM3 DIMM5 CPU1 SEEPROM DIMM2 DIMM4 DIMM6 CPU2 SEEPROM P64H2 CK408B NIC 16 Chapter 1 - Acer Altos R710 | Altos R710 Service Guide - Page 26
202-pin connector P64-B bus can support bus speeds of up to 100MHz with up to two PCI-X 100MHz card installed Supports up to three low profile PCI-X 66 Item VGA controller VGA controller resident bus VGA Memory Function control Specification ATI RAGE XL (supports all standard IBM VGA modes) The ATI - Acer Altos R710 | Altos R710 Service Guide - Page 27
,75,90,100 Supported Supported Supported 43,60,70,72 Supported Supported -- 60,66,76,85 Supported -- -- 32bpp Supported Supported Supported --- SCSI Interface Item SCSI controller Number of SCSI channel(s) Support Peripheral Type Support Speed Specification The server board provides two - Acer Altos R710 | Altos R710 Service Guide - Page 28
100/33 MHz PCI-X 100/33 MHz Type PCI I/O Riser Slots Peer Bus Peer Bus Supports full-length cards,3.3V bus Peer Bus Supports low-profile cards,3.3V bus Network Controller Item Spec. Support subsystems Description Intel® 82546EB Fast Ethernet Controller Supports 10Base-T/100Base-TX/1000Base-TX - Acer Altos R710 | Altos R710 Service Guide - Page 29
Network Controller Item Features Description 64-bit PCI-X Rev.1.0 master interface Integrated IEEE 802.3 10Base-T, 100Base-TX and 1000Base-TX compatible PHY+ IEEE 820.3ab atuo-negotiation support Full duplex support at 10Mbps, 100Mbps, and 1000Mbps operation Integrated UNDI ROM support MDI/MDI-X - Acer Altos R710 | Altos R710 Service Guide - Page 30
IRQ Assignment Map ISA Interrupt PIRQC PIRQD PIRQE PIRQF PIRQG PIRQH Ser IRQ Description USB 2.0 Controller #3, Native IDE, S-ATA USB 2.0 Controller #2 Option for SCI, TCO, HPET#0,1,2 Option for SCI, TCO, HPET#0,1,2 Option for SCI, TCO, HPET#0,1,2 USB 2.0 EHCI controller #1, option for SCI, TCo, - Acer Altos R710 | Altos R710 Service Guide - Page 31
, 50g, 170inches/sec Shock (Packaged)(>/=40 24inches lbs to - Acer Altos R710 | Altos R710 Service Guide - Page 32
Main board Drive bays Switching power supply Form Factor Weight Specification H x W x D 77mm(H) x 430mm (W) x 648mm (D) 1. 1x PS/2 port ( support K/B and Mouse via Y-cable) 2. 3 x USB 3. 2 x Gibabit Ethernet ports (RJ45) 4. 1 x RJ-45 for serial support through RJ-45 to serial cable 5. 2 x VGA video - Acer Altos R710 | Altos R710 Service Guide - Page 33
based on the Simple Network Management Protocol (SNMP) and Remote Procedure Call (RPC) via service provider. It detects server problems related to the ) personnel to help them detect errors or potential trouble spots in their network servers through a single management station. ASM Pro consists - Acer Altos R710 | Altos R710 Service Guide - Page 34
Platform Management Interface. IPMI is an open standard hardware manageability interface specification. It provides an architecture that defines how unique device can all communicate with the CPU in a standard way. With IPMI, the CPU has only one thing to communicate with-the IPMI Event Log - Acer Altos R710 | Altos R710 Service Guide - Page 35
the next POST. Alternatively, the user can clear CMOS without opening the chassis. Using the control panel, the user can hold the reset button for specific OEM command to the Sahalee BMC to indicate the request. Keyboard Commands While in the BIOS Setup utility, the Keyboard Command Bar supports the - Acer Altos R710 | Altos R710 Service Guide - Page 36
pressed in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded. If "No" is selected and Yes" is selected and the Enter key is pressed, setup is exited and the BIOS continues with POST. The up arrow is used to select the previous value in - Acer Altos R710 | Altos R710 Service Guide - Page 37
and the Enter key is pressed, or the ESC key is pressed, the user is returned to where they were before F10 was pressed without affecting any existing values. Entering the BIOS Setup Utility During the BIOS POST operation, the user is prompted to use the F2 function key to enter Setup as follows - Acer Altos R710 | Altos R710 Service Guide - Page 38
. Main Menu Options Feature System Overview AMI BIOS Version Build Date Processor Type Speed Count System Memory Size Options N/A N/A N/A N/A N/A N/A Help N/A N/A N/A N/A N/A N/A Description BIOS ID string (excluding the build time and date) BIOS build date Processor brand ID string Calculated - Acer Altos R710 | Altos R710 Service Guide - Page 39
system Time. Use [ENTER], [TAB] or [SHIFT-TAB] to select a field. Use [+] or [-] to configure system Date. Select the current default language used by BIOS. Description Configures the system time on a 24 hour clock. Default is 00:00:00 Configures the system date. Default is [Build Date]. Day of the - Acer Altos R710 | Altos R710 Service Guide - Page 40
Configuration N/A Configure the Super I/O Chipset. USB Configuration N/A Configure the USB support PCI Configuration N/A Configure PCI devices. Memory Configuration N/A Configure memory devices. Preproduction Debug N/A This option provides engineering access to internal settings - Acer Altos R710 | Altos R710 Service Guide - Page 41
Processor Configuration Sub-menu Processor Configuration Sub-menu Options Feature Configure Advanced Processor Settings Manufacturer Options Intel Help Text N/A Brand String N/A N/A Frequency N/A N/A FSB Speed N/A N/A CPU1 CPUID N/A N/A Cache L1 Cache L2 Cache L3 N/A N/A N/A N/A - Acer Altos R710 | Altos R710 Service Guide - Page 42
boot. This should be enabled in order to boot legacy OSes that cannot support processors with extended CPUID functions. Enable Hyper-Threading Technology only if OS supports it. Select disabled for maximum CPU speed. Select enabled to allow the OS to reduce power consumption. Rearms the processor - Acer Altos R710 | Altos R710 Service Guide - Page 43
IDE Configuration Sub-menu IDE Configuration Sub-menu Options Feature IDE Configuration Onboard P-ATA Channels Options Disabled Primary Secondary Both Onboard S-ATA Channels Disabled Enabled Configure S-ATA as RAID N/A Help Text Description Disabled: disables the integrated P-ATA Controller - Acer Altos R710 | Altos R710 Service Guide - Page 44
the status of auto detection of IDE devices. Disable/Enable device write protection. This will be effective only if device is accessed through BIOS. Select the time out value for detecting ATA/ATAPI device(s). Select the mechanism for detecting 80Pin ATA(PI) Cable. Description Default set the - Acer Altos R710 | Altos R710 Service Guide - Page 45
Mixed P-ATA-S-ATA Configuration with only Primary P-ATA Feature Mixed P-ATA/S-ATA First ATA Channel Second ATA Channel 3rd & 4th ATA Channels Options P-ATA M-S S-ATA M-S P-ATA M-S S-ATA M-S A1-3rd M/A24th M A1-4th M/A23rd M Help Text Configure this channel to PATA or S-ATA. P-ATA: Parallel ATA - Acer Altos R710 | Altos R710 Service Guide - Page 46
IDE device vendor Display IDE DISK size Display LBA Mode Display Block Mode Display PIO Mode Display Async DMA mode Display Ultra DMA mode Display S.M.A.R.T. support The Auto setting should work in most cases 37 Chapter 2 - Acer Altos R710 | Altos R710 Service Guide - Page 47
Transfer) Mode PIO Mode Options Disabled Auto Disabled Auto Auto/1/2/3/4 Help Text Disabled: Disables LBA Mode. Auto: Enabled LBA Mode if the device supports it and the device is not already formatted with LBA Mode disabled. Disabled: The Data transfer from and to the device occurs one sector at - Acer Altos R710 | Altos R710 Service Guide - Page 48
Floppy Controller Options Help Text Disabled 720 KB 3 1/2" 1.44 MB 3 1/2" 2.88 MB 3 1/2" Disabled Enabled Select the type of floppy drive connected to the system Allows BIOS to Enable or Disable Floppy Controller Description Note: Intel no longer validates 720Kb & 2.88Mb drives 39 Chapter 2 - Acer Altos R710 | Altos R710 Service Guide - Page 49
IRQ4 2E8/IRQ3 Serial Port B Address Serial Port B Address Disabled 3F8/IRQ4 2F8/IRQ3 3E8/IRQ4 2E8/IRQ3 Help Text Allows BIOS to Select Serial Port A Base Address Allows BIOS to Select Serial Port B Base Address Description Option that is used by other serial port is hidden to prevent conflicting - Acer Altos R710 | Altos R710 Service Guide - Page 50
not be disabled until booting an OS. Enables I/O port 60/64h emulation support. This should be enabled for the complete USB keyboard legacy support for non-USB aware OSes. N/A Description List of USB devices detected by BIOS. When set to disabled, other USB options are grayed out 41 Chapter 2 - Acer Altos R710 | Altos R710 Service Guide - Page 51
USB Configuration Sub-menu Selections Feature USB 2.0 Controller mode Options FullSpeed HiSpeed USB Mass Storage N/A Device Configuration Help Text Configures the USB 2.0 controller in HiSpeed (480Mbps) or FullSpeed (12Mbps). Configure the BSB Mass Storage Class Devices. Description USB Mass - Acer Altos R710 | Altos R710 Service Guide - Page 52
a DeviceID string returned by the USB device. PCI Configuration Sub-menu This sub-menu provides control over PCI devices and their option ROMs. If the BIOS is reporting POST error 146, use this menu to disable option ROMs that are not required to boot the system. 43 Chapter 2 - Acer Altos R710 | Altos R710 Service Guide - Page 53
slot. Visable only when installed riser supports this slot. Visable only when installed riser supports this slot. Visable only when installed riser supports this slot. Memory Configuration Sub-menu This sub-menu provides information about the DIMMs detected by the BIOS. The DIMM number is printed - Acer Altos R710 | Altos R710 Service Guide - Page 54
PCI Configuration Sub-menu Selections Feature System Memory Settings DIMM 1A DIMM 1B DIMM 2A DIMM 2B DIMM 3A DIMM 3B Options Installed/Not Installed/ Disabled/Mirror/ Spare Installed/Not Installed/ Disabled/Mirror/ - Acer Altos R710 | Altos R710 Service Guide - Page 55
for extended memory test If "Enabled", BIOS will activate and memory. Disabled provides the most memory space. Sparing reserves memory to replace failures. Mirroring keeps a second copy of memory contents. Sparing or Mirroring is grayed out if the installed DIMM configuration does not support - Acer Altos R710 | Altos R710 Service Guide - Page 56
Boot Menu Boot Menu Selections Feature Boot Settings Boot Settings Configuration Boot Device Priority Options N/A N/A Hard Disk Drives N/A Removable Drives N/A CD/DVD Drives N/A Help Text Configure settings during system boot Specifies the boot device priority sequences Specifies the boot - Acer Altos R710 | Altos R710 Service Guide - Page 57
Disabled/ Enabled Quiet Boot Disabled/ Enabled Help Text Allows BIOS to skip certain tests while booting. This will decrease Enabled Select power-on state for Numlock. Select support for PS/2 mouse. If enabled, the system will wait for user intervention on critical POST errors. If disabled, the - Acer Altos R710 | Altos R710 Service Guide - Page 58
Boot Device Priority Sub-menu Boot Device Priority Sub-menu Selections Feature Boot Device Priority 1st Boot Device nth Boot Device Options Varies Varies Help Text Specifies the boot sequence from the available devices. A device enclosed in parenthesis has been disabled in the corresponding type - Acer Altos R710 | Altos R710 Service Guide - Page 59
Hard Disk Drive Sub-menu Boot Device Priority Sub-menu Selections Feature Hard Disk Drives 1st Drive nth Drive Options Varies Varies Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system - Acer Altos R710 | Altos R710 Service Guide - Page 60
Removable Drive Sub-menu Removable Drive Sub-menu Selections Feature Removable Drives 1st Drive Options Varies nth Drive Varies Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system - Acer Altos R710 | Altos R710 Service Guide - Page 61
ATAPI CDROM Drive Sub-menu CD/DVD Drives Sub-menu Selections Feature Hard Disk Drives 1st Drive Options Varies nth Drive Varies Help Text Specifies the boot sequence from the available devices. Specifies the boot sequence from the available devices. Description Varies based on system - Acer Altos R710 | Altos R710 Service Guide - Page 62
Description Install / Not installed Install / Not installed Set or clear Admin password Set or clear User password LIMITED: allows only limited fields to be changed such as Dateand Time. NO ACCESS: prevents User access to the Setup Utility. VIEW ONLY: allows access to the Setup Utility but the - Acer Altos R710 | Altos R710 Service Guide - Page 63
Disabled Enabled Video Blanking Disabled Enabled Power Switch Inhibit Disabled Enabled NMI Control Disabled Enabled Help Text Immediately clears the user password Enable/Disable Boot Sector Virus Protection If enabled, requires password entry before boot Period of key/PS/2 mouse inactivity - Acer Altos R710 | Altos R710 Service Guide - Page 64
Server Menu Server Menu Options Feature System management Serial Console Features Event Log configuration Assert NMI on SERR Assert NMI on PERR Resume on AC Power Loss Options N/A N/A N/A - Acer Altos R710 | Altos R710 Service Guide - Page 65
Server Menu Options Feature FRB-2 Policy Late POST Timeout Hard Disk OS Boot Timeout Options Disable BSP Do no disable BSP Retry on Next Boot Disable - Acer Altos R710 | Altos R710 Service Guide - Page 66
Part N/A N/A Number Server Board Serial N/A N/A Number NIC 1 MAC Address N/A N/A NIC 2 MAC Address N/A N/A System Part Number N/A N/A System Serial Number N/A N/A Chassis Part Number N/A N/A Chassis Serial Number N/A N/A BIOS Version N/A N/A BMC Device ID N/A N/A BMC - Acer Altos R710 | Altos R710 Service Guide - Page 67
option disables Quiet Boot. Baud Rate 9600 19.2K 38.4K 57.6K 115.2K If enabled, BIOS uses the specified serial port to redirect the console to a remote ANSI terminal. Enabling this option Module is present, the help text directs the user to select Serial B for Serial Over LAN. Chapter 2 58 - Acer Altos R710 | Altos R710 Service Guide - Page 68
Serial Console Features Sub-menu Selections Feature Flow Control Terminal Type ACPI Redirection port Options No Flow Control CTS/RTS XON/XOFF CTS/RTS + CD PC-ANSI VT100+ VT-UTF8 Disabled Serial A Serial B Help Text If enabled, it will use the Flow control selected. CTS/RTS = Hardware XON/XOFF = - Acer Altos R710 | Altos R710 Service Guide - Page 69
Enabled Help Text Setting this to Enabled will clear the System Event Log during the next boot. Select enabled to allow logging of BIOS events. Critical Event Logging Disabled Enabled ECC Event Logging PCI Error Logging FSB Error Logging Hublink Error Logging Disabled Enabled Disabled Enabled - Acer Altos R710 | Altos R710 Service Guide - Page 70
Exit Menu Exit Menu Options Feature Exit Options Save Changes and Exit Options N/A Discard Changes and Exit N/A Discard Changes N/A Load Setup Defaults N/A Load Custom Defaults N/A Save Custom Defaults N/A Help Text Exit system setup after saving the changes. F10 key can be used for this - Acer Altos R710 | Altos R710 Service Guide - Page 71
procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T A screw driver - Acer Altos R710 | Altos R710 Service Guide - Page 72
Disassembly FlowChart 63 Chapter 3 - Acer Altos R710 | Altos R710 Service Guide - Page 73
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Anti-static wrist strap. Chapter 3 64 - Acer Altos R710 | Altos R710 Service Guide - Page 74
Removing and Installing the Chassis Cover Removing the Chassis Cover The Altos R710 Server must be operated with the top cover in place to ensure proper cooling. You will need to remove the top cover to add or replace - Acer Altos R710 | Altos R710 Service Guide - Page 75
Chapter 3 66 - Acer Altos R710 | Altos R710 Service Guide - Page 76
, first remove the processor air duct and the processor air dam, and then see your server board User Guide for instructions on processor installations and removals. Return to these instructions to reinstall the processor air dam and processor air duct after installing your processor and heat - Acer Altos R710 | Altos R710 Service Guide - Page 77
Installing the Process Air Duct 1. If you are installing the processor air duct for the first time after installing a second processor, break out the airflow tablover on the side of the processor air duct that will fit over the CPU2 processor socket. 2. Place the processor air duct over the two - Acer Altos R710 | Altos R710 Service Guide - Page 78
a processor, first remove the processor air duct and the processor air dam, and then see your server board User Guide for instructions on processor installations and removals. Return to these instructions to reinstall the processor air dam and processor air duct. 1. To remove the air dam, disengage - Acer Altos R710 | Altos R710 Service Guide - Page 79
Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the server's cover. See the documentation that accompanied your server chassis for instructions on removing the server's cover. 5. Gently spread the retaining clips at - Acer Altos R710 | Altos R710 Service Guide - Page 80
off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the server's cover. See the documentation that accompanied your server chassis for instructions on removing the server's cover. 5. Locate the processor socket and raise - Acer Altos R710 | Altos R710 Service Guide - Page 81
7. Lower the socket lever completely. Installing the Heat Skink(s) 1. 1. The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. 2. 2. Set the heat sink over the processor, lining up the four captive - Acer Altos R710 | Altos R710 Service Guide - Page 82
Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the server's cover. See the documentation that accompanied your server chassis for instructions on removing the server's cover. 5. Unplug the processor fan cable from - Acer Altos R710 | Altos R710 Service Guide - Page 83
The number of drives and the drive type allowed depend on the Altos R710 Server system and the add-in components that you are installing. Installing a and/or switches on the drive according to the drive manufacturer's instructions. 7. With the drive circuit-side down, position the connector end - Acer Altos R710 | Altos R710 Service Guide - Page 84
E A B C D OM11684 8. Align the holes in the drive to the holes in the drive carrier and attach it to the carrier with the screws that were attached to the plastic retention device. 9. With the black lever in the fully open position, slide the drive assembly into the chassis. Insert the primary - Acer Altos R710 | Altos R710 Service Guide - Page 85
first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet or disconnect the DC mains. Install a Slimline Floppy Drive into Altos R710 1. Power down the - Acer Altos R710 | Altos R710 Service Guide - Page 86
the figure. 13. Install the chassis cover. 14. Install the front bezel. Removing a Floppy Drive from the Slim Line Drive bay with Altos R710 1. Power down the server system and unplug all peripheral devices and the AC power cable. 2. Remove the chassis cover. 3. Remove the front bezel. 4. Open the - Acer Altos R710 | Altos R710 Service Guide - Page 87
NOTE: The carrieer for the slimline optical drive was pre-installed in the slimline drive bay of your Altos R710 Server. You will need to remove it from the chassis before beginning. 1. Power down the server system and unplug all peripheral devices and the AC power cable. 2. Remove the chassis cover - Acer Altos R710 | Altos R710 Service Guide - Page 88
figure below. 9. Connect the loose end of the CD-ROM drive cable to the backplane connector. See letter "B" in the figure. 10. Power down the server system and unplug all peripheral devices and the AC power cable. 11. Install the chassis cover. 12. Install the front bezel. 79 Chapter 3 - Acer Altos R710 | Altos R710 Service Guide - Page 89
Removing a Slim Line Optical Drive from Altos R710 1. Power down the server system and unplug all peripheral devices and the Optical Drive start from step "Install a Slimline Optical Drive into Altos R710". 12. Install Slimline filler panel. 13. Install the chassis cover. 14. Install the front - Acer Altos R710 | Altos R710 Service Guide - Page 90
the chassis to replace the PCI riser boards, or to add or remove a PCI add-in card. Removing the PCI Riser Assembly Use the following instructions to remove the PCI riser assembly from the chassis. 1. Remove the chassis cover 2. Remove Processor Air Duct. 3. Disconnect any cables attached to add in - Acer Altos R710 | Altos R710 Service Guide - Page 91
Installing the PCI Riser Assembly Use the following instructions to install the PCI riser assembly from the chassis. 1. Install any cables into add . 3. Press firmly to push the riser into the slots on the server board. 4. Install Processor Air Duct. 5. Install the chassis cover. Chapter 3 82 - Acer Altos R710 | Altos R710 Service Guide - Page 92
Replacing the PCI Riser Board Altos R710 have three kinds of PCI riser option ca be fails or if a different option is required. To replace the PCI riser board, use the following instructions. NOTE: To eliminate the possibility of installing the replacement boards on the wrong side of the PCI riser - Acer Altos R710 | Altos R710 Service Guide - Page 93
. Peripherals and add-in cards are not included in your system and must be purchased separately. The riser card at the center of the chassis supports three full-height add-in card or three low profile PCI add-in card. If a low profile card is installed in the standard full-height - Acer Altos R710 | Altos R710 Service Guide - Page 94
of the Server Chassis SR2400 can be individually replaced if one of them fails. The fans that are integrated into the power supply cannot be replaced separately. If one of these fans fails, the power supply must be replaced. To replace a system fan, use the following instructions. 1. Remove the - Acer Altos R710 | Altos R710 Service Guide - Page 95
the system is running properly. NOTE: Unless otherwise indicated, all illustrations showed in this section show the Altos R710 server chassis. Hard Disk Drives The Altos R710 Server system ships with drive brackets for installing five SCSI Hard Disk Drives for hot-swap configuration available. The - Acer Altos R710 | Altos R710 Service Guide - Page 96
Systems The Altos R710 Server SERIES can be mounted into a rack. Acer provides a tool-less rail kit and a cable management arm to mount this server chassis into in the second position from the bottom, and so on. Instructions for installing your chassis into a rack are included in the rail kit. - Acer Altos R710 | Altos R710 Service Guide - Page 97
include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. Acer provides - Acer Altos R710 | Altos R710 Service Guide - Page 98
the System Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below. To do this: Soft boot reset to clear the system memory and reload the operating system. Clear system memories, restarts POST, and reload the operating system - Acer Altos R710 | Altos R710 Service Guide - Page 99
problem you are experiencing is with a specific software application, see "Problems ? T Are all device drivers properly installed? T Are on the front panel to turn the server on (power on light should be lit memory, and chassis lists, as well as the supported hardware and operating system list. Chapter - Acer Altos R710 | Altos R710 Service Guide - Page 100
Does Not Light." T If system LEDs are illuminated, see "LED Information" for a description of the light and steps to take to correct the problem. Confirming Loading of the Operating System Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the - Acer Altos R710 | Altos R710 Service Guide - Page 101
specific problems correct the problem, contact your service representative or memory DIMMs comply with the system requirements. T Make sure the memory DIMMs have been populated according to the system requirements. T Remove the memory the bottom of the server board and cause a BIOS? Chapter 4 92 - Acer Altos R710 | Altos R710 Service Guide - Page 102
memory DIMMs comply with the system requirements. T Make sure the memory DIMMs have been populated according to the system requirements. T Remove the memory information is useful for your service representative. 5. If you do the fan motors stopped? Use the server management subsystem to check the fan - Acer Altos R710 | Altos R710 Service Guide - Page 103
you will need a crossover cable. T Check the network controller LEDs next to the NIC connectors. Problems with Network The server hangs when the drivers are loaded. T Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, it may be necessary to alter - Acer Altos R710 | Altos R710 Service Guide - Page 104
the adapter first; then try a different slot if necessary. T The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. T Run the diagnostics. System Boots when Installing PCI Card System Server Management features require full-time "standby" power. This means some - Acer Altos R710 | Altos R710 Service Guide - Page 105
drivers BIOS Acer Altos R710 includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below. LED Name ID System fault Hard drive activity Memory fault 1-6 Diagnostic LEDs. 1-4 LSB, bit1, bit2, MSB) CPU 1 & 2 Fan Fault CPU user Server - Acer Altos R710 | Altos R710 Service Guide - Page 106
LED Name Power LED Function Identify the power system Location Control Panel Color Green Notes Off = Power is off (off or S5) On = Power on or S0 Slow Blink = Low power state (S1-S3) 97 Chapter 4 - Acer Altos R710 | Altos R710 Service Guide - Page 107
Displayed Gete 20 Error Multi-Bit ECC Error Parity Error Description The BIOS is unable to properly control the motherboard's Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the motherboard. This message will only occur on systems using ECC enabled - Acer Altos R710 | Altos R710 Service Guide - Page 108
The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Master Drive-ATAPI Incompatible The IDE/ATAPI device configured as Master in - Acer Altos R710 | Altos R710 Service Guide - Page 109
is enabled in AMIBIOS setup. If the BIOS detects possible virus activity, it will prompt the user. This message will only be displayed if the DMA controller. This is a fatal error, often indication a problem with system hardware. BIOS could not write to the NVRAM block. This message appears when - Acer Altos R710 | Altos R710 Service Guide - Page 110
CPU is installed in a motherboard with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU problem with system hardware. BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware. BIOS user - Acer Altos R710 | Altos R710 Service Guide - Page 111
problem with system hardware. PS2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS disabled. It requires 64bit data support in the BIOS. This message is displayed to indicate is being initialized. Operation represents the specific initialization activity. Based on the data - Acer Altos R710 | Altos R710 Service Guide - Page 112
size different RAM R/W test failed A: Drive Error B: Drive Error Floppy Controller Failure CMOS time not set PS2 Mouse not found Refresh timer test failed Display memory test failed CMOS Display Type Wrong ~ Pressed DMA Controller Error DMA-1 Error DMA-2 Error Unknown BIOS error. Error code - Acer Altos R710 | Altos R710 Service Guide - Page 113
84F4 84FF 8500 8501 8502 8504 Error Message BIOS does not support current stepping - P0 BIOS does not support current stepping - P0 L2 cache size mismatch Full Bad or missing memory in slot 3A Bad or missing memory in slot 2A Bad or missing memory in slot 1A Bad or missing memory in slot 3B - Acer Altos R710 | Altos R710 Service Guide - Page 114
of the day not set The BIOS does not support the current stepping of Processor P0 The BIOS does not support the current stepping of Processor Detected Parity Error Detected on Processor bus IMB Parity/CRC Error Started Hot Spare memory Copy. Failed row/rows = ?? and?? copied to spare row/rows= ?? - Acer Altos R710 | Altos R710 Service Guide - Page 115
/write error Cache memory test failed Troubleshooting BIOS Beep Codes Number of Beeps 1, 2, or 3 4-7 or 9-11 8 Reason for the beeps and action to take Memory error. Reseat the memory or replace the DIMMs with know good modules. Fatal error indicating a possible serious system problem. Remove all - Acer Altos R710 | Altos R710 Service Guide - Page 116
is installed or the CPU 1 socket is empty. Reseat or replace the failed processor. Processor configuration error or CPU 1 socket is empty text messages to be displayed, speaker beeps are necessary to inform the user of errors. . BIOS Recovery Beep Codes Beeps 1 1-2 Reason One long bee - video is - Acer Altos R710 | Altos R710 Service Guide - Page 117
39 22 26 23 27 40 1 (J1A1) 2-Pin Chassis Intrusion Header 21 ATI RageXL Video Controller (J1A2) 2-Pin Hard Drive Act LED Header (J1A4) Rolling BIOS Jumper Chapter 5 108 - Acer Altos R710 | Altos R710 Service Guide - Page 118
- Chipset Component 6 Video Connector 26 CPU #2 Socket 7 NIC #2 27 CPU #1 Socket 8 NIC #1 28 ICH5 - Pins 2-3 Clears Administrator and User pasword passwords as set in BIOS Setup Password Clr Prtect - Pins the RJ45 Serial B port to support either a DCD or DSR signal DCD Select - Jumper - Acer Altos R710 | Altos R710 Service Guide - Page 119
jumpered for normal system operation. If these pins are jumpered, administrator and user passwords will be cleared on the next reset. These pins houls not to recover the BIOS by loading the BIOS code into the flash device from a floppy disk. This jumper is typically used when the BIOS has become - Acer Altos R710 | Altos R710 Service Guide - Page 120
board must be changed. Use the following instructions to configure your server board to support DCD signals. 1. Turn off all peripheral devices connected to the server. Turn off the server. 2. Disconnect the AC power cord from the server. 3. Remove the server's cover. 4. Locate the jumper block for - Acer Altos R710 | Altos R710 Service Guide - Page 121
not able to access the BIOS setup screens, the CMOS Clear Jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is shown on the line labeled "C" in the figure below. 1. Power down the system and disconnect the AC power. 2. Open the server. 3. Move the jumper from the - Acer Altos R710 | Altos R710 Service Guide - Page 122
and disconnect the AC power. 6. Return the CMOS Clear jumper to the CMOS Clear by BMC (baseboard management controller) location, covering pins 1 and2. 7. Close the server chassis. 8. Reconnect the AC power and power up the system. 113 Chapter 5 - Acer Altos R710 | Altos R710 Service Guide - Page 123
FRU ( Field Replaceable Unit ) listing in global configuration of Acer Altos R710. Refer to this chapter whenever ordering for parts to repair or made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from - Acer Altos R710 | Altos R710 Service Guide - Page 124
Item ADD-ON CARD Picture Part Name Description Part No. 0CH U320 SCSI RAID ASRC/3Z 0CH U320 RAID CARD 64BIT 66MHZ PCI2.2 LSI 320-0 64MB SDRAM LSI 53C1020 0CH U320 SCSI RAID CARD 64BIT 66MHZ PCI2.2 64MB SDRAM LSI 53C1020 (GC/AAP) ASRC/3Z 0CH U320 RAID LSI 320-0 1CH U320 SCSI RAID CARD - Acer Altos R710 | Altos R710 Service Guide - Page 125
Item Picture BOARD Cable Part Name SCSI CARD 1CH U320 64BIT 66/133MHZ PCI-2.2/ PCI-X 1.0 LSI 20320-R JUMPER WIRE W/FULL HEIGHT BRACKET (GC/ AAP) SCSI CARD 1CH U320 64BIT 66/133MHZ PCI-2.2/ PCI-X 1.0 LSI 20320-R JUMPER WIRE W/FULL HEIGHT BRACKET (AAC/ EMEA) SCSI CARD 1CH U320 64BIT 66/133MHZ PCI - Acer Altos R710 | Altos R710 Service Guide - Page 126
Part No. 50.R07VD.003 CASE/COVER/BRACKET ASSEMBLY SCSI TERMINATOR CABLE SIGNAL CABLE SCSI TERMINATOR CABLE SIGNAL CABLE HOTSWAP DRIVE CARIER R710 HOTSWAP DRIVE ACCESSORY CARIER ACCESSORY TOOL-LESS RAIL KIT TOOL-LESS RAIL KIT FRONT CONTROL PANEL STANDARD CONTROL PANEL 50.R07VD.004 50 - Acer Altos R710 | Altos R710 Service Guide - Page 127
-ROM DRIVE MITSUMI QSI SCR-242BE Description CD-ROM DRIVE MITSUMI QSI SCR-242BE Part No. SR.R070N.001 FDD/FLOPPY DISK DRIVE COMBO MODULE CPU/PROCESSOR FAN HDD/HARD DISK DRIVE Chapter 6 SLIMLINE FDD DRIVE 1.44MB FDD SLIM 1.44M SR.R070N.002 SLIMLINE CDR/DVD COMBO DRIVE SLIMLINE CDR/DVD - Acer Altos R710 | Altos R710 Service Guide - Page 128
SEAGATE 36GB, U320, 10K RPM ST336607LW F/W 007 KH.03601.013 SERVER BOARD (INTEL SE7520JR2-DDR2 SCSI VERSION) SERVER BOARD FOR R710-INTEL SE7520JR2 MB.R0703.002 MEMORY 119 MEMORY REGISTERED DDR2-400 ECC 1GB INFINEON HYS72T128000HR-5-A MEMORY REGISTERED DDR2-400 ECC 1GB SAMSUNG M393T2950BG0-CCC - Acer Altos R710 | Altos R710 Service Guide - Page 129
Item Picture POWER SUPPLY Part Name MEMORY REGISTERED DDR2-400 ECC 512MB SAMSUNG M393T6553BG0-CCC Description SAMSUNG DDR2-400 64X8X9 S-RANK CL3, 1.2INCH M393T6553BG0CCC Part No. KN.5120B.007 700W REDUNDANT POWER - Acer Altos R710 | Altos R710 Service Guide - Page 130
121 Chapter 6 - Acer Altos R710 | Altos R710 Service Guide - Page 131
Model Definition and Configuration The Altos R710 Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Description: Single or dual Intel® XeonTM Processor with 800MHz FSB 4. Product Name: Acer Altos R710 Appendix A Appendix A 122 - Acer Altos R710 | Altos R710 Service Guide - Page 132
123 Appendix A - Acer Altos R710 | Altos R710 Service Guide - Page 133
Compatible Components Appendix B Altos R710 compatibility is tested and verified by Acer's internal testing department. All of its system functions are tested under Windows 2000 Server and Windows 2000 Advanced Server environment. In addition to these tests, the network communication functions are - Acer Altos R710 | Altos R710 Service Guide - Page 134
Server Environment Test Items CPU Specifications Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ. U320 64Bit 64/66 MHz, 80303 64MB DDR U160 53C1010R 2ch, 64/66MHz PCI-2.2 BIOS - Acer Altos R710 | Altos R710 Service Guide - Page 135
35GB Network card 10/100/1000 TX PCI-X NIC Specifications Seagate Cheetah Driver 2.00.000.8 for Windows Shipping kit includes AIT1, data media, clean media, CD with manual/drivers and s/w compatibility list Sony AIT-1 data cartridge 35GB with 230m 3COM 3C996B-T-P25V 10/100/1000 Server Network - Acer Altos R710 | Altos R710 Service Guide - Page 136
Server Environment Test Items CPU Specifications Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ. U320 64Bit 64/66 MHz, 80303 64MB DDR U160 53C1010R 2ch, 64/66MHz PCI-2.2 BIOS - Acer Altos R710 | Altos R710 Service Guide - Page 137
cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Specifications Seagate Driver 2.00.000.8 for Windows Shipping kit includes AIT1, data media, clean media, CD with manual/drivers and s/w compatibility list Sony AIT-1 data cartridge 35GB with 230m 3COM 3C996B-T-P25V 10/100/1000 Server Network - Acer Altos R710 | Altos R710 Service Guide - Page 138
CPU , 15K RPM Specifications Prestonia, C1 Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ. U320 64Bit 64/66 MHz, 80303 64MB DDR U160 53C1010R 2ch, 64/66MHz PCI-2.2 BIOS - Acer Altos R710 | Altos R710 Service Guide - Page 139
35GB Network card 10/100/1000 TX PCI-X NIC Specifications Seagate Cheetah Driver 2.00.000.8 for Windows Shipping kit includes AIT1, data media, clean media, CD with manual/drivers and s/w compatibility list Sony AIT-1 data cartridge 35GB with 230m 3COM 3C996B-T-P25V 10/100/1000 Server Network - Acer Altos R710 | Altos R710 Service Guide - Page 140
CPU , 15K RPM Specifications Prestonia, C1 Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ. U320 64Bit 64/66 MHz, 80303 64MB DDR U160 53C1010R 2ch, 64/66MHz PCI-2.2 BIOS - Acer Altos R710 | Altos R710 Service Guide - Page 141
35GB Network card 10/100/1000 TX PCI-X NIC Specifications Seagate Cheetah Driver 2.00.000.8 for Windows Shipping kit includes AIT1, data media, clean media, CD with manual/drivers and s/w compatibility list Sony AIT-1 data cartridge 35GB with 230m 3COM 3C996B-T-P25V 10/100/1000 Server Network - Acer Altos R710 | Altos R710 Service Guide - Page 142
CPU , 15K RPM Specifications Prestonia, C1 Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ. U320 64Bit 64/66 MHz, 80303 64MB DDR U160 53C1010R 2ch, 64/66MHz PCI-2.2 BIOS - Acer Altos R710 | Altos R710 Service Guide - Page 143
35GB Network card 10/100/1000 TX PCI-X NIC Specifications Seagate Cheetah Driver 2.00.000.8 for Windows Shipping kit includes AIT1, data media, clean media, CD with manual/drivers and s/w compatibility list Sony AIT-1 data cartridge 35GB with 230m 3COM 3C996B-T-P25V 10/100/1000 Server Network - Acer Altos R710 | Altos R710 Service Guide - Page 144
CPU , 10K RPM Specifications Prestonia, C1 Acer Altos CD 4.0, W2K driver 5.25 LSI MegaRAID Elite 1600 128MB with Battery back up, 64bit/66MHz PCI, i960RN, F/W C170, Acer Altos CD 4.0. W2K driver 5.25 Intel Pionner SQ. U320 64Bit 64/66 MHz, 80303 64MB DDR U160 53C1010R 2ch, 64/66MHz PCI-2.2 BIOS - Acer Altos R710 | Altos R710 Service Guide - Page 145
cartridge 35GB Network card 10/100/1000 TX PCI-X NIC Specifications Seagate Driver 2.00.000.8 for Windows Shipping kit includes AIT1, data media, clean media, CD with manual/drivers and s/w compatibility list Sony AIT-1 data cartridge 35GB with 230m 3COM 3C996B-T-P25V 10/100/1000 Server Network - Acer Altos R710 | Altos R710 Service Guide - Page 146
137 Appendix B - Acer Altos R710 | Altos R710 Service Guide - Page 147
you convenient and valuable support resources whenever you need them. In the Technical Information section you can download info rmation on all of Acer's Notebook, Desktop and Server models including: T Service guides T User's manuals T Training materials T Bios updates T Software utilities T Spare - Acer Altos R710 | Altos R710 Service Guide - Page 148
139 Appendix C