Acer Liquid Glow User Manual - Page 41

Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Audio Multimedia files System information and performance Power RAM / ROM Internal storage Unlock pattern Question Answer Why is there no sound coming from the device? If the headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 47. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 47. How do I check the OS Tap Apps > Settings > About phone to check version of my device? the OS version (Build number) and other hardware and software information. I can't turn on the device. The battery power may be depleted. Recharge the device. Refer to "Charging the battery" on page 7 for more information. How do I check the To check the ROM status, press the Menu RAM and ROM memory button and then tap System settings > status? Storage. To check RAM status, tap Apps > Settings > RUNNING. My device's available Uninstall applications or move applications to internal storage is full or the SD card to increase available storage. See almost full. "Managing applications" on page 38. I forgot my unlock pattern. After a certain number of wrong entries, you will be presented with an option to reset your pattern. Tap Forgot pattern? and enter your google account username and password. Note: You must have an active Google account on the smartphone. Alternatively, you restore your smartphone to factory settings. See "Restoring to factory settings" on page 39. 41