Adaptec 5325301846 Configuration Guide - Page 15

SnapServer® Configuration Guide 5.2.2 Uplifts and Extensions All SnapServer systems are eligible for service uplifts and extensions to augment and/or extend the standard OverlandCare warranty. Specially priced 3-year uplifts for OverlandCare Levels 1-4 are available at the time of purchase 1-year extensions for OverlandCare Levels 1-4 are available to extend the SnapServer warranty to 5-years of total coverage 5.3 Supplemental Software Support Supplemental Software Support can be purchased for each optional software product. This service is offered as an annual contract for Snap Enterprise Data Replicator (Snap EDR). To purchase Supplemental Software Service, the SnapServer system on which the software product will be run must be covered by OverlandCare service or Software maintenance. Supplemental Software Support includes the following: Support offering 24x7 access to web based self-support Technical support access for the Software product in line with the service level of the SnapServer system on which it runs 5.4 Summary of Support Offerings for SnapServer Systems and Software 5.4.1 SnapServer N2000 Support Offering Summary The following table provides a summary of the support offerings available for SnapServer N2000 systems. Service Offering 9x5 Telephone Support, Return-to-Factory Parts Replacement OverlandCare Level 1 - 24x7 Telephone Support, NBD Advance Parts Replacement OverlandCare Level 2 - 24x7 Telephone Support, 9x5xNBD Onsite OverlandCare Level 3 - 24x7 Telephone Support, 9x5x4-Hour Onsite OverlandCare Level 4 - 24x7 Telephone Support, 24x7x4-Hour Onsite Supplemental Software Coverage for Snap EDR Year 1 Year 2 Year 3 Standard Warranty Year 4 Year 5 Optional 3-Year Uplift Optional 1-Year Extensions Optional 1-Year Extensions 5.4.2 SnapServer 410 Support Offering Summary The following table provides a summary of the support offerings available for SnapServer 410 systems. Service Offering 9x5 Telephone Support, Return-to-Factory Parts Replacement OverlandCare Level 1 - 24x7 Telephone Support, NBD Advance Parts Replacement OverlandCare Level 2 - 24x7 Telephone Support, 9x5xNBD Onsite OverlandCare Level 3 - 24x7 Telephone Support, 9x5x4-Hour Onsite OverlandCare Level 4 - 24x7 Telephone Support, 24x7x4-Hour Onsite Supplemental Software Coverage for Snap EDR Year 1 Year 2 Year 3 Standard Warranty Year 4 Year 5 Optional 3-Year Uplift Optional 1-Year Extensions Optional 1-Year Extensions 15 For the latest version of this document, please go to: http://www.overlandstorage.com/pdfs/SnapServer_NAS_Config_Guide.pdf ©2011 Overland Storage. All trademarks and registered trademarks are the property of their respective owners. The information contained herein is subject to change without notice and is provided "as is" without warranty of any kind. Overland Storage shall not be liable for technical or editorial errors or omissions contained herein.