Arlo Security Light User Manual - Page 40
Troubleshooting, Questions about installation
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6. Troubleshooting Questions about installation Unable to read QR code If your Arlo app isn't reading the QR code located on your Arlo Bridge, try the following: • If you tried the setup process using a tablet, try using a smartphone. • Try scanning the QR code in a brighter atmosphere. • Try varying the distance between your mobile device camera and the bridge QR code. This might enable the camera to focus better, because some legacy scanning devices might not be able to auto focus. • If your QR code is damaged, contact Arlo Support. I am unable to add my Arlo Bridge If you weren't able to set up your Arlo Bridge, try the following: • Make sure that your mobile device's Bluetooth is enabled. • Make sure that your Arlo Bridge is connected to your router. If your Arlo Bridge isn't connected to your router, move your Arlo Bridge closer to your router. • Make sure that your Arlo Bridge and your mobile device are connected to the same WiFi network. Note: Your Arlo Bridge can connect only to the 2.4 GHz band. • Make sure that your Arlo Bridge isn't plugged into a power source that's on the floor. For example, if your Arlo Bridge is plugged into an extension cord that's on the floor, move it to a higher wall outlet. • Perform a factory reset. (See Reset the Arlo Bridge to factory settings on page 45..) 40