Bissell CleanView Helix Plus Vacuum User Guide - English - Page 13
Please do not return this product to the store., Thank you for selecting a, BISSELL product.
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Troubleshooting - CleanView Helix® Vacuum cleaner won't turn on Possible causes Remedies 1. Power cord not plugged in 1. Check electrical plug 2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker Vacuum cleaner won't pick up dirt Possible causes Remedies 1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting 2. Hose not attached to suction opening 2. Grasp quick reach handle and firmly push hose wand onto the suction opening 3. Crack or hole in hose 3. Check hose and replace if needed 4. Broken or worn drive belt 4. Replace drive belt, see page 11 5. Rotating floor brush bristles worn 5. Replace brush 6. Rotating floor brush jammed 6. Remove brush and clean debris from brush ends, see page 10 7. Clog in vacuum 7. Follow instructions on page 12 for clearing clogs 8. Dirt container full 8. Empty dirt container, see page 8 9. Dirt container or upper tank not installed properly 9. Position correctly and lock in place 10. Filters are dirty 10. Check and clean pre-motor and post-motor filters, see page 10 Tools won't pick up dirt Possible causes Remedies 1. Crack or hole in hose 1. Check hose and replace if needed 2. Clog in vacuum 2. Follow instructions on page 12 for clearing clogs 3. Dirt container full 3. Empty dirt container 4. Dirt container or upper tank not installed properly 4. Position correctly and lock in place 5. Filters are dirty Vacuum cleaner is difficult to push Possible causes 5. Check and clean pre-motor and post-motor filters Remedies 1. Incorrect height adjustment Visible dirt escaping from cleaner Possible causes 1. Adjust powerfoot to correct height setting Remedies 1. Dirt container full 1. Empty dirt container, see page 8 2. Filters missing or installed incorrectly 2. Check pre-motor and post-motor filters for correct installation WARNING: To reduce the risk of injury from moving parts, turn off vacuum cleaner and disconnect from power outlet before performing troubleshooting steps. Other maintenance or service not included in the manual should be performed by an authorized service representative. Thank you for selecting a BISSELL product. Please do not return this product to the store. For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691. w w w. b i s s e l l . c o m 13 800.237.7691