Bissell Vacuums User Guide - Page 14

Troubleshooting WARNING To reduce the risk of electric shock, turn Power Switch OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks. Problem Brush Roll doesn't rotate Vacuum won't pick up dirt Possible causes Brush Roll switch is turned OFF. Vacuum is locked in upright position. Vacuuming on Premium Soft Carpet. Brush Roll has lodged debris or other entanglements, keeping the brush from rotating. Filters are dirty. There is a clog in the vacuum. Dirt Tank is not seated correctly. There is a crack or hole in the Main Hose. Remedies Make sure Brush Roll switch is ON. Recline vacuum and switch ON the Brush Roll. Adjust Suction Control to reduce suction on softer carpets. Unplug to reset brush motor, checking for and removing debris before turning ON. Remove and rinse Pre-Motor Filters. Allow enough time for them to dry properly before reinserting. Remove and dust off Post-Motor Filter. Remove bottom cover and check for any buildup of debris. Remove debris and debris buildup before reinstalling bottom cover. Press the Tank Release to release the Dirt Tank and reseat properly. If there is a crack or hole, order a new Main Hose from the BISSELL website. Dirt is escaping from the vacuum Hose won't pick up dirt Vacuum is hard to push or pull High-pitched noise Main Hose is not connected. Locate the hose and reconnect by pushing the hose connection. There is a clog in the hose. Disconnect Lower Hose and check for clogs as well. Use a broom handle to push any debris out. Hair wrapped around Brush Roll. Run vacuum back and forth on clean carpet several times to release wrapped hair. Dirt Tank is full. Empty the Dirt Tank. Filters are missing or dirty. Check to see if all of the Pre-Motor and Post-Motor Filters are in place and clean. Suction is set too low. Adjust using the Suction Control Feature. Suction is set too high. Adjust using the Suction Control Feature. There is a clog in the vacuum. Check inside of Main Hose and Lower Hose for clogs by disconnecting from vacuums. 14 www.BISSELL.com