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Blackberry 8830 WORLD EDITION User Manual - Page 68

Why can I not send or receive email messages? - reset

UPC - 843163013384

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3. Connect the larger end of the USB cable to an available USB port on your computer. Note: To find more help with connecting your BlackBerry® device to the computer, click Help in the BlackBerry® Desktop Software to view the BlackBerry® Desktop Software Online Help. Why can I not send or receive email messages? Verify that your BlackBerry® device is connected to the Sprint National Network and that you are in a wireless coverage area. See "Connect to the Sprint National Network" on page 9 for more information. Verify that you have set up a supported email account for use with your BlackBerry® device. See "Choosing Your Email Setup Option" on page 11 for more information. If you are using the BlackBerry® Internet Service, see the BlackBerry® Internet Service Online Help for more information about email message troubleshooting. If you continue to be unable to send and receive messages, reset your BlackBerry® device by removing and reinserting the battery. Note: To find more help with sending and receiving email messages, in the messages list, click the trackball. Click Help > Email Messages. Can I integrate my BlackBerry® device with a corporate email account if I do not have access to a BlackBerry® Enterprise Server? If you use Microsoft Outlook (Workgroup installation) with an email account on a Microsoft Exchange Server version 5.5 or later and your BlackBerry® device does not have access to a BlackBerry® Enterprise Server, your system 60 Frequently Asked Questions

Section	Page
Getting Started With Your BlackBerry® 8830	3
Welcome to Sprint	7
Getting Started With Your BlackBerry® 8830	8
Getting to Know Your BlackBerry® 8830	9
The BlackBerry® 8830 World Edition Smartphone	9
Navigating With Your BlackBerry® 8830	10
Applications	10
Setting Up Your BlackBerry® 8830	12
Set-Up Checklist	12
Insert the Battery	13
Charge the Battery	15
Turn Your BlackBerry® 8830 On	16
Complete the Setup Wizard	16
Connect to the Sprint National Network	17
Using Your BlackBerry® 8830 Without a Wireless Connection	17
Set Up Your Sprint Voicemail	18
Setting Up Email on Your BlackBerry® 8830	19
Choosing Your Email Setup Option	19
Using the BlackBerry® Internet Service Option	20
Using the BlackBerry® Enterprise Server Option	22
Using the BlackBerry® Desktop Redirector Option	22
Finding More Information	23
Using Your BlackBerry® 8830	24
Making and Answering Phone Calls	26
Making a Phone Call	26
Answering a Phone Call	26
In-Call Options	27
Using Call Waiting	27
Making Emergency Calls - Domestic (U.S.) Only	28
Using Voicemail	29
New Voicemail Message Alerts	29
Retrieving Your Voicemail Messages	29
Voicemail Options	30
Sending Email Messages	30
Sending SMS (Text) Messages - Domestic (U.S.) Only	31
Sending PIN Messages	31
Adding Contacts	32
Using the Calendar	32
Adding an Appointment	32
Viewing and Editing Appointments	32
Going to Web Pages	33
Setting a BlackBerry® 8830 Password	34
Locking and Unlocking the BlackBerry® 8830	34
Inserting a microSD Card	35
Location Settings - Domestic (U.S.) Only	36
Using Bluetooth With Your BlackBerry® 8830	37
Turning the Bluetooth Radio On or Off	37
Pairing With Another Bluetooth-Enabled Device	37
Using Your BlackBerry® 8830 as a Modem	38
Setting Up a Data Connection With Your Personal Computer	38
Installing the BlackBerry® Desktop Software	40
Using Your BlackBerry® 8830 With a Hearing Aid Device	42
Finding Help With Other Features	44
User Guide	44
Additional Resources	44
Sprint WorldwideSM Wireless Service	45
Getting Started	45
Your SIM Card	46
Activating Global Roaming Mode	47
Making and Receiving Worldwide Calls	48
Making Calls Using Plus (+) Code Dialing	48
Direct Dial	49
Making Calls Within a Country (Local or Long Distance Dialing)	49
Calling the United States From Another Country	49
Sprint Voicemail Service	50
Setting Up Your Voicemail Access Number	50
Accessing Your Voicemail	51
Voicemail Troubleshooting	51
International Data Roaming	52
Getting Started With Data Services	52
Accessing Your Email and Data Services on GSM Networks	52
Accessing Your Email and Data Services on CDMA Networks	53
Understanding Status Messages	54
Contacting Sprint	56
BlackBerry® 8830 Basics and Shortcuts	58
Navigating Screens	58
Typing and Editing	59
Fields	60
Menus	60
Status Indicators	61
Battery Status	61
Wireless Network Coverage	62
Shortcuts	63
Phone Shortcuts	63
Browser Shortcuts	64
Message List Shortcuts	65
Calendar Shortcuts	66
Frequently Asked Questions	67
Why does my BlackBerry® device not turn on?	67
Why does my BlackBerry® device not charge?	67
Can I charge my BlackBerry® device by connecting it to my computer?	67
Why can I not send or receive email messages?	68
Can I integrate my BlackBerry® device with a corporate email account if I do not have access to a BlackBerry® Enterprise Server?	68
Can I set up for email using both the BlackBerry® Enterprise Server and BlackBerry® Internet Service?	69
How do I reset my BlackBerry® device?	69
How do I clean the screen?	70
Where can I buy accessories for my BlackBerry® device?	70
Where can I download games and ring tones for my BlackBerry® device?	70
Why does the screen on my BlackBerry® device turn off?	71
BlackBerry® Internet Service - Frequently Asked Questions	71
How do I change or update the BlackBerry® device I want to use with the BlackBerry® Internet Service?	71
Why can I not add a supported email address?	72
When I add a supported email address, how does it work with the BlackBerry® Internet Service?	72
Where Can I Find More Information?	73
User Guide	73
Additional Resources	73
Subscriber Agreement: General Terms and Conditions of Service	74
Terms and Conditions	74
Basic Definitions	74
The Subscriber Agreement	74
Services Covered By These Ts&Cs & Additional Terms	74
Our Policies	75
When You Accept The Agreement	75
Term Commitments & Early Termination Fees	75
When You Don’t Have To Pay An Early Termination Fee	76
Our Right To Change The Agreement & Your Related Rights	76
Our Right To Suspend Or Terminate Services	76
Your Ability To Change Services & When Changes Are Effective	77
Your Right To Terminate Services	77
Credit Checks & Credit Information	77
Account Spending Limits (“ASL”)	78
Deposits & Returning Deposits	78
Restrictions On Using Services	78
Your Device, Number & E-mail Address; Caller ID	79
Porting/Transferring Phone Numbers	79
Coverage; Where Your Device Will Work	79
Roaming	80
About Data Services & Content	80
Specific Terms & Restrictions On Using Data Services	81
Activation & Miscellaneous Charges	81
Account & Service Charges; Pro-rating; Unused Minutes	81
How We Calculate Your Charges For Billing Purposes	81
Your Bill	83
Your Payments; Late Fees	83
Taxes & Government Fees	83
Surcharges	84
Disputing Charges - You Must Still Pay Undisputed Charges	84
Protecting Our Network & Services	84
Your Privacy	85
Location Based Services	85
911 Or Other Emergency Calls	85
If Your Device Is Lost or Stolen	86
Disclaimer of Warranties	86
You Agree We Are Not Responsible For Certain Problems	86
You Agree Our Liability Is Limited - No Consequential Damages.	87
DISPUTE RESOLUTION	87
We Agree To First Contact Each Other With Any Disputes	87
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes	87
Exceptions To Our Agreement To Arbitrate Disputes	89
No Class Actions	89
No Trial By Jury	89
Indemnification	89
Providing Notice To Each Other Under The Agreement	89
Other Important Terms	90