Bose A20 Aviation 2010-2015 Owner's guide - Page 32

Troubleshooting Problem Cannot hear communications while listening to audio from AUX input or AUX input does not mute with incoming communications. What to do • Check headset prioritization settings. Refer to "Multifunction/ Audio priority switch" on page 20. • Communications audio is not present unless the headset is connected to an intercom system. • Make sure all connections are secure (headset to intercom, AUX input to headset). Bluetooth connection Problem No audio to the headset while on a call. The headset is not pairing with my phone. I cannot answer/ end a call. The headset does not reconnect to my phone when I turn it on. What to do • Check to make sure the headset and phone are paired, the multifunction switch is in the top or middle position, and the devices are communicating with each other. • Make sure the phone and headset are in range (no more than 30 feet from each other). • Make sure the volume is turned up on the control module. • On initial start-up, a 20-second delay may occur before audio can be heard. • Turn the headset off, then on again. • Follow your phone instructions to remove all devices previously paired with your phone. • Repeat the steps for pairing the headset with your phone. Refer to "Pairing the headset with your mobile phone" on page 21. • Make sure your phone is properly paired and connected to the headset. Refer to "Making and answering calls" on page 24. • Make sure the phone has Bluetooth enabled. • Turn the multifunction switch on to the top or middle positions. • Press the Bluetooth function button. Auto off Problem Headset does not shut off automatically. What to do • In the battery compartment, make sure Switch #1 is set to ON (default). • Refer to "The operation switches" on page 11 for details on Auto Off functionality. • It may take up to nine (9) minutes for the headset to shut off when not in use immediately after initial power up. 32 - English