Bose Home Speaker 500 English Owners Guide - Page 43

T roubleshooting SYMPTOM SOLUTION Speaker doesn't stream audio using AirPlay Make sure your speaker is powered on and in range (see page 13). Make sure your Apple device and your speaker are connected to the same Wi-Fi network. Update your Apple device. Make sure the speaker is up-to-date (see page 37). If you can't find the AirPlay icon A in the music app you are streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay Speaker isn't visible to add to ­a­nother Bose account Make sure sharing is enabled on the speaker using the Bose Music app. Make sure the speaker and your mobile device are connected to the same Wi-Fi network. Amazon Alexa doesn't respond Make sure Alexa has been set up using the Bose Music app (see page 20). NOTE: The speaker must be set up and connected to your Wi-Fi network using the Bose Music app. Make sure you're in a country where Alexa is available. Make sure the Microphone off button n is not glowing red. Tap n to turn on the microphone. Make sure you say the name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app. Alexa may not support your request. New features are added periodically. For additional support, visit: https://www.amazon.com/usealexa | 4 3 E N G