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Brother International FAX-560 Users Manual - English - Page 67

Troubleshooting and Routine Maintenance, Troubleshooting, Error Messages - ribbon

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12 Troubleshooting and Routine Maintenance Troubleshooting If you can't resolve a difficulty with your fax machine using this manual, please see page i for Brother Numbers to call for assistance. Error Messages You may occasionally encounter a difficulty with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message. The list below explains the most common error messages. If you need additional help, call the Brother fax-back system. (See Brother Numbers, page i) CHANGE CARTRIDGE The ribbon is used up and printing is not possible. Replace the ribbon or the ribbon cartridge with a new one. (See Replacing the Print Cartridge, page 12-8.) CHECK PAPER PRESS START KEY The fax machine is out of paper, or the paper is not properly loaded. After you load paper, press Start. CHECK PAPER The paper is jammed in the fax machine. 1 Remove any paper that is not jammed. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 12 - 1

Section	Page
Cover	1
Brother Numbers	3
Frequently Asked Questions (FAQs)	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Table of Contents	9
Introduction	14
Using This Manual	14
Finding Information	14
About Fax Machines	14
Fax Tones and Handshake	15
ECM (Error Correction Mode)	15
FAX-560 Control Panel Overview	16
Location and Connections	17
Caution	17
Choosing a Location	17
Assembly	18
Attach the paper wire extension	18
Attach the paper tray	18
Attach the output paper support	18
Loading the Paper	19
Acceptable Paper	19
Connections	20
Connecting the Machine	20
Special Line Considerations	21
Roll Over Phone Lines	21
Two-Line Phone System	21
Converting Telephone Wall Outlets	21
Installing Brother Machine, External Two-Line TAD, and Two-Line Telephone	22
Multi-Line Connections (PBX)	23
If you are installing the fax machine to work with a PBX:	23
Custom Features on Your Phone Line	23
Connecting an External Telephone Answering Device (TAD)	24
Sequence	24
Connections	25
Outgoing Message (OGM)	25
Connecting an External Telephone	25
On-Screen Programming	26
User-Friendly Programming	26
Function Mode	26
Alternating Displays	26
Function Selection Table	27
Initial Setup	30
Getting Started	30
Setting Date and Time	30
Choosing Station ID	30
Setting Tone/Pulse Dialing Mode (For Canada Only)	31
Details for Entering Text	31
Inserting spaces	31
Making corrections	31
Repeating letters	32
Special characters and symbols	32
Setting Up Your Area Code (For USA Only)	32
Setting Beeper Volume	33
Choosing the Handset Volume	33
Setting Volume Amplify	34
Setting the Speaker Volume	34
Setting the Ring Volume	34
Memory Storage	34
Setup Receive	35
Basic Receiving Operations	35
Select Answer Mode	35
To select or change your Answer Mode	36
Setting Ring Delay	36
Setting F/T Ring Time	37
Easy Receive	37
Printing a Reduced Incoming original	38
Recommended Reductions	38
Setting Paper Size	38
Advanced Receiving Operations	39
Operation from External or Extension Telephone	39
For FAX/TEL Mode Only	39
Changing Remote Codes	39
To change Remote Codes	39
Printing a Fax in Memory	40
Polling	40
Setup Send	41
Automatic Document Feeder (ADF)	41
Manual Transmission	42
Automatic Transmission	42
Manual and Automatic Fax Redial	42
Memory Transmission	43
Basic Sending Operations	43
Contrast	43
Resolution	44
Advanced Sending Operations	44
Overseas Mode	44
Delayed FAX	44
Setting Up for Polled Transmit	45
Canceling a Scheduled Job	45
Interrupting Delayed Fax and Polled Transmit Jobs	45
More Advanced Features (Call Brother fax-back system)	46
Auto Dial Numbers and Dialing Options	47
Storing Numbers for Easy Dialing	47
Storing One Touch Dial Numbers	47
Storing Speed Dial Numbers	48
Changing One Touch and Speed Dial Numbers	49
Setting Up Groups for Broadcasting	49
Dialing Options	50
Manual Dialing	50
One Touch Dialing	50
Speed Dialing	51
Dialing Access Codes and Credit Card Numbers	51
Search	52
Redial	52
Broadcasting	52
Pause	53
Hold	53
Tone/Pulse (For Canada Only)	53
Telephone Services	54
Custom Features	54
Distinctive Ring	54
Registering the Distinctive Ring Pattern	54
Caller ID	55
Caller ID Log	55
Printing the Caller ID Log	56
Viewing the Caller ID Log	56
Returning a Call from the Log	56
Registering a Caller ID Number	57
Call Waiting Caller ID	57
CallManage (For USA Only)	58
Registration with CallManage	58
Sending a Fax Using CallManage	58
Placing a Telephone Call Using CallManage	59
Customer Support	59
Making Copies	60
Copy Functions	60
Making a Single Copy	60
Copy Options: Single or Multiple Copies, Reduce/Enlarge, Sort/Stack	60
Printing Reports	62
Fax Machine Settings and Activity	62
To Print a Report	62
Transmission Verification (Xmit) Report	63
Activity Report Interval	63
Important Information	64
Standard Telephone and FCC Notices	64
These notices are in effect on models sold and used in the United States only.	64
International Energy Star Compliance Statement	65
Industry Canada Compliance Statement (For Canada Only)	65
Federal Communications Commission Compliance Notice (For USA Only)	65
Important Safety Instructions	66
Troubleshooting and Routine Maintenance	67
Troubleshooting	67
Error Messages	67
If You Are Having Difficulty with Your Fax Machine	70
Printing or Receiving Faxes	70
Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off	70
Vertical Black Lines When Receiving	70
Phone Line or Connections	71
Fax Machine Does Not Answer When Called	71
Telephone Answering Device (TAD) Does Not Answer When Called	71
No Dial Tone on the Handset	71
The Caller ID does not display after the Call Waiting Signal	71
Sending Faxes	71
Poor Transmitting Quality	71
Dialing Does Not Work	71
Vertical Black Lines When Sending	71
Handling Incoming Calls	72
Double Ring in FAX/TEL Mode	72
Transferring a Call to the Fax Machine	72
Fax Machine “Hears” Voice as CNG Tone	72
Transmission Verification Report Prints “Result: NG”	72
Custom Features on a Single Line	72
Routine Maintenance	73
Cleaning the Scanner	73
Cleaning the Print Head	73
Replacing the Print Cartridge	74
Specifications	75
Index	76
Remote Fax Options	79
Setting Up Fax Storage	79
Programming Paging Number	79
Programming a Fax Forwarding Number	80
Turning On Fax Storage	80
Changing Remote Access Code	80
Using Remote Retrieval Aceess Code	81
Calling for Messages	81
Retrieving Memory Status List	81
Remote Retrieval Access Card	81
Retrieving Fax Messages	82
Changing Fax Forwarding Number	82
Visit us on the World Wide Web	83