Brother International HL-2460N Users Manual - English - Page 171
Troubleshooting Paper Handling, the face down output tray.
UPC - 012502600787
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Troubleshooting Paper Handling First, ensure that you are using paper that meets Brother recommended paper specifications. See "What kind of paper can I use?" in Chapter 1. Problem The printer does not load paper. The printer does not load paper from the multi-purpose tray. The printer does not load envelopes. A paper jam has occurred. The printer feeds multiple pages. The printer does not print to the face down output tray. The printed pages are curled, so the Face down output tray cannot hold the prescribed number of sheets. The printer does not print. Recommendation • If there is paper in the paper cassette, make sure it is straight. If the paper is curled, you should straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over, and then reload it in the paper cassette. • Reduce the amount of paper in the paper cassette, and then try again. • Check that manual feed mode is not selected in the printer driver. • The pickup roller or separation pad needs to be replaced. Please consult your dealer for replacement • Fan the paper, and re-install the paper firmly. • Make sure the manual feed mode is selected in the printer driver. • The printer can load envelopes from the multi-purpose tray. Your application software must be set up to print on the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. See your software application manual. • Clear the jammed paper referring to "Paper jams and how to clear them." • You need to replace the pickup roller or separation pad. Please consult your dealer for replacement. • The pickup roller or separation pad needs to be replaced. Please consult your dealer for replacement. • Close the face up output tray. • Turn paper in the Paper cassette over. • Change the printer driver setting in MediaType into thicker setting level than current setting. • Make sure that the cable is connected to the printer. • Make sure that the appropriate printer driver is selected. 6-6