Brother International HL-5140 Users Manual - English - Page 122

Solving print problems

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Solving print problems Problem The printer prints unexpectedly or it prints garbage data. The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out. The printer cannot print full pages of a document. An error message MEMORY FULL is printed out. My headers or footers appear when I view my document on the screen but they do not show up when I print it. Recommendation ■ Make sure the printer cable is not too long. We recommend you use a parallel or USB cable that is less than 2 meters (6 1/2 feet) in length. ■ Make sure that the printer cable is not damaged or broken. ■ If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again. ■ Check that you have chosen the appropriate printer driver with 'Set as Default'. ■ Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. ■ Turn off Printer Status Monitor in the Device Options tab in the printer driver. ■ Press the Go button to print the data left in the printer. Press the Job Cancel button if you want to delete the data left in the printer. ■ If this does not clear the error, reduce the complexity of your document or reduce the print resolution. ■ Expand the printer memory by adding a DIMM. See Installing additional memory on page 4-2. Set page protection to ON by using the supplied Windows® driver. ■ Change the following settings in the supplied Windows® driver, and then try again. The best combination of the settings below will vary depending on your document: Graphics Mode TrueType™ mode Use printer TrueType™ fonts ■ Press the Go button to print the data left in the printer. Press the Job Cancel button if you want to delete the data left in the printer. ■ Reduce the print resolution or reduce the complexity of your document. ■ Expand the printer memory by adding a DIMM. See Installing additional memory on page 4-2. ■ Most laser printers have a restricted area that cannot be printed on. This unprintable area is usually the first two lines and the last two lines of a page (leaving 62 printable lines). Adjust the top and bottom margins of your document to allow for this. 6 - 17 TROUBLESHOOTING

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6 - 17
TROUBLESHOOTING
Solving print problems
Problem
Recommendation
The printer prints
unexpectedly or it prints
garbage data.
■
Make sure the printer cable is not too long. We recommend you use a parallel
or USB cable that is less than 2 meters (6 1/2 feet) in length.
■
Make sure that the printer cable is not damaged or broken.
■
If you are using an interface-switching device, remove it. Connect your
computer directly to your printer, and then try again.
■
Check that you have chosen the appropriate printer driver with ‘Set as
Default’.
■
Make sure that the printer is not connected to the same port that is also
connected to a storage device or scanner. Take away all other devices and
connect the port only to the printer.
■
Turn off Printer Status Monitor in the
Device Options
tab in the printer driver.
The printer cannot print full
pages of a document. An error
message
PRINT
OVERRUN
is
printed out.
■
Press the
Go
button to print the data left in the printer. Press the
Job Cancel
button if you want to delete the data left in the printer.
■
If this does not clear the error, reduce the complexity of your document or
reduce the print resolution.
■
Expand the printer memory by adding a DIMM. See
Installing additional
memory
on page 4-2. Set page protection to ON by using the supplied
Windows
®
driver.
■
Change the following settings in the supplied Windows
®
driver, and then try
again. The best combination of the settings below will vary depending on your
document:
Graphics Mode
TrueType™ mode
Use printer TrueType™ fonts
The printer cannot print full
pages of a document. An error
message
MEMORY
FULL
is
printed out.
■
Press the
Go
button to print the data left in the printer. Press the
Job Cancel
button if you want to delete the data left in the printer.
■
Reduce the print resolution or reduce the complexity of your document.
■
Expand the printer memory by adding a DIMM. See
Installing additional
memory
on page 4-2.
My headers or footers appear
when I view my document on
the screen but they do not
show up when I print it.
■
Most laser printers have a restricted area that cannot be printed on. This
unprintable area is usually the first two lines and the last two lines of a page
(leaving 62 printable lines). Adjust the top and bottom margins of your
document to allow for this.