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Brother International HL-5255DN-MICR MICR Network Owner's Manual - English - Page 53

Printing problems, Print job is not printed

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Troubleshooting Printing problems Print job is not printed Make sure the status and configuration of the print server. Check following: 8 1 Make sure that the printer is powered on, is on-line and ready to print. 2 Print the Printer Settings Page of the printer and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. 3 Verify that the print server is on your network as follows: For Windows® (1) Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). (2) If a successful response is received, then proceed to Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (LPR) troubleshooting, and Windows® 2000/XP IPP troubleshooting. Otherwise, proceed to Step 4. For Macintosh® For Mac OS® 9.1 to 9.2 (1) From the Apple menu, open the Chooser. (2) Click the Brother Laser (IP) icon, and make sure that your print server name appears in the right frame. If it is visible, then the connection is good. Otherwise, go to Step 4. For Mac OS® X 10.2.4 or greater (1) From the Go menu, select Applications. (2) Open the Utilities folder. (3) Double-click the Printer Setup Utility icon. (4) Click Add. (For Mac OS® X 10.2.4 to 10.3) Go to (5). (For Mac OS® X 10.4) Go to (6). 8 - 5

Section	Page
Introduction	9
Overview	9
Types of network connection	10
Network connection example	10
Peer-to-Peer printing using TCP/IP	10
Network shared printing	11
Protocols	12
TCP/IP protocols and functionalities	12
DHCP/BOOTP/RARP	12
APIPA	12
DNS client	12
NetBIOS/IP	12
LPR/LPD	12
Port9100	13
SMTP client	13
IPP	13
mDNS	13
TELNET	13
SNMP	13
Web server (HTTP)	13
Configuring your network printer	14
Overview	14
IP addresses, subnet masks and gateways	14
IP address	14
How the IP address is assigned to your print server:	15
Subnet mask	15
Gateway (and router)	16
Setting the IP address and subnet mask	16
Using the BRAdmin Professional utility to configure your network printer (for Windows® only)	16
BRAdmin Professional utility	16
How to configure your printer using the BRAdmin Professional utility	16
Using the control panel to configure your machine for a network (for HL-5270DN)	17
Using other methods to configure your network printer	17
Changing the print server settings	18
Using the BRAdmin Professional utility to change the print server settings (for Windows® only)	18
Using the control panel to change the print server settings (for HL-5270DN)	18
Using the HTTP (web browser) to change the print server settings	19
Network printing from Windows®: basic TCP/IP Peer-to-Peer printing	20
Overview	20
For Windows® 2000/XP users	20
Configuring the standard TCP/IP port	20
Printer driver not yet installed	20
Printer driver already installed	21
For Windows NT® 4.0 users	22
Installing the TCP/IP protocol	22
Installing the Brother Peer-to-Peer software	22
Associating to the printer	23
Adding a second Brother LPR port	24
For Windows® 95/98/Me users	24
Installing the Brother Peer-to-Peer software	24
Associating to the printer	25
Adding a second Brother LPR port	26
Other sources of information	26
Network printing from Windows®: NetBIOS Peer-to-Peer printing	27
Overview	27
Print server configuration for Windows® 95/98/Me, Windows® 2000/XP and Windows NT® 4.0	27
Print server configuration	27
Changing the Workgroup/Domain Name using the BRAdmin Professional utility	28
Changing the Workgroup/Domain Name using a web browser	29
Changing the Workgroup/Domain Name using TELNET	29
Installing the Brother NetBIOS Port Monitor	30
Associating to the printer	31
Windows® 95/98/Me	31
Windows NT®4.0 / Windows® 2000/XP	31
Adding a second NetBIOS print port	32
Windows® 95/98/Me	32
Windows NT®4.0 / Windows® 2000/XP	32
Other sources of information	33
Internet printing for Windows®	34
Overview	34
Windows® 2000/XP IPP printing	34
Specifying a different URL	36
Other sources of information	36
Network printing from Macintosh®	37
Overview	37
Printing from a Macintosh® using the Simple Network Configuration capabilities of Mac OS® X	37
How to select the printer driver (Mac OS® X 10.2.4 or greater)	37
Changing the print server settings	39
Using a web browser to change the print server settings	39
Using the BRAdmin Light utility (for Mac OS® X 10.2.4 or greater)	39
Using the control panel to change the print server settings (for HL-5270DN)	40
Other sources of information	40
Control panel setup	41
Overview	41
Changing the print server settings using the control panel NETWORK menu (for HL-5270DN)	42
Control panel NETWORK menu and default factory settings	42
TCP/IP	43
NETBIOS/IP	46
ENET	46
Printing the Printer Settings Page	46
How to print the Printer Settings Page	46
Restoring the network settings to factory default	47
Disabling the APIPA protocol	48
Troubleshooting	49
Overview	49
General problems	49
CD-ROM is inserted, but does not start automatically	49
How to reset the Brother print server to factory default	49
Installation problems	49
The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother printer in Windows®.	49
The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X.	49
Printing problems	53
Print job is not printed	53
Error during printing	54
Protocol-specific troubleshooting	55
Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (LPR) troubleshooting	55
Windows® 95/98/Me and Windows NT®4.0 Peer-to-Peer print (NetBIOS) troubleshooting	55
Windows® 2000/XP IPP troubleshooting	56
I want to use a different Port number other than 631.	56
The Get More Info option in Windows® 2000 is not working	56
Web browser troubleshooting (TCP/IP)	56
Appendix A	57
Using services	57
Other ways to set the IP address (for advanced users and administrators)	57
Using DHCP to configure the IP address	57
Using BOOTP to configure the IP address	58
Using RARP to configure the IP address	58
Using APIPA to configure the IP address	59
Using ARP to configure the IP address	59
Windows® systems	59
UNIX®/Linux systems	60
Using the TELNET console to configure the IP address	60
Using the Brother Web BRAdmin server software for IIS* to configure the IP address	61
Print server specifications	62
Appendix B	63
Brother numbers (for USA and Canada)	63
Register your product	63
Frequently asked questions (FAQs)	63
Customer service	63
Service center locator (USA only)	64
Service center locations (Canada only)	64
Brother fax back system (USA only)	64
Brother numbers (for Europe and other countries)	65
Register your product	65
Frequently asked questions (FAQs)	65
Customer service	65
Service center locations	65
Important information: Regulations	66
Caution for LAN connection	66