Brother International HL 5370DW Network Users Manual - English - Page 184

Printing problems

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Troubleshooting Printing problems 15 Print job is not printed. 15 Check the status and configuration of the print server. a Make sure that the machine is powered on, is on-line and ready to print. b Print the Printer Settings Page of the machine and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server, and make sure that no other nodes on the network have this IP address. For information on how to print the Printer Settings Page, see Printing the Printer Settings Page on page 117. c Verify that the print server is on your network as follows: „ For Windows® 1 Click Start, All Programs 1, Accessories then choose Command Prompt. 1 Programs for Windows® 2000 users 2 Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). 3 If a successful response is received, then proceed to Windows® 2000/XP, Windows Vista® and Windows Server® 2003/2008 IPP troubleshooting on page 175. Otherwise, proceed to d. „ For Mac OS X 10.3.9 or greater 1 From the Go menu, choose Applications. 2 Open the Utilities folder. 3 Double-click the Terminal icon. 4 Try pinging the print server from the Terminal window: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). 5 If a successful response is received, then proceed to d. d If you have tried a to c above and it does not work, then reset the print server back to its factory default settings and try from the initial setup again. For resetting, see Reset the network settings to the factory default on page 118. 15 Error during printing 15 If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with high resolution), the machine is unable to accept your print job until the ongoing printing is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error message. In such situations, execute the print job again after the other jobs are completed. 174

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Troubleshooting
174
15
Printing problems
15
Print job is not printed.
15
Check the status and configuration of the print server.
a
Make sure that the machine is powered on, is on-line and ready to print.
b
Print the Printer Settings Page of the machine and check if the settings such as IP address settings are
correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify
that the IP address is correctly loaded into the print server, and make sure that no other nodes on the
network have this IP address. For information on how to print the Printer Settings Page, see
Printing the
Printer Settings Page
on page 117.
c
Verify that the print server is on your network as follows:
For Windows
®
1
Click
Start
,
All Programs
1
,
Accessories
then choose
Command Prompt
.
1
Programs
for Windows
®
2000 users
2
Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
3
If a successful response is received, then proceed to
Windows
®
2000/XP, Windows Vista
®
and
Windows Server
®
2003/2008 IPP troubleshooting
on page 175. Otherwise, proceed to
d
.
For Mac OS X 10.3.9 or greater
1
From the
Go
menu, choose
Applications
.
2
Open the
Utilities
folder.
3
Double-click the
Terminal
icon.
4
Try pinging the print server from the Terminal window:
ping ipaddress
Where
ipaddress
is the print server IP address (note that in some instances it can take up to two
minutes for the print server to load its IP address after setting the IP address).
5
If a successful response is received, then proceed to
d
.
d
If you have tried
a
to
c
above and it does not work, then reset the print server back to its factory default
settings and try from the initial setup again. For resetting, see
Reset the network settings to the factory
default
on page 118.
Error during printing
15
If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with
high resolution), the machine is unable to accept your print job until the ongoing printing is finished. If the
waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error
message. In such situations, execute the print job again after the other jobs are completed.