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Brother International HL-L2350DW Online Users Guide HTML - Page 155

Error and Maintenance Messages, Action, FAQs & Troubleshooting - toner replacement

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Home > Troubleshooting > Error and Maintenance Messages Error and Maintenance Messages As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. Follow the instructions in the Action column to solve the error and remove the message. You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit support.brother.com, and click the FAQs & Troubleshooting page. Error Message 2-sided Disabled Cartridge Error Cooling Down Cover is Open Cover is Open Drum ! Cause Action The back cover of the machine is Close the back cover of the machine until it not closed completely. locks in the closed position. The 2-sided tray is not installed completely. Install the 2-sided tray firmly in the machine. The toner cartridge is not installed correctly. Remove the toner cartridge and drum unit assembly. Take out the toner cartridge, and put it back in the drum unit again. Reinstall the toner cartridge and drum unit assembly in the machine. If the problem continues, contact Brother Customer Service or your local Brother dealer. The temperature of the inside of the machine is too hot. The machine pauses its current print job and goes into cooling down mode. Wait until the machine has finished cooling down. Make sure all vents on the machine are clear of obstructions. When the machine has cooled down, the machine will resume printing. If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it. The front cover is not completely Open and then firmly close the front cover of closed. the machine. The fuser cover is not completely Close the fuser cover located inside the back closed. cover of the machine. The corona wire on the drum unit Clean the corona wire on the drum unit. must be cleaned. Drum End Soon The drum unit or the toner cartridge and drum unit assembly is not installed correctly. The drum unit is near the end of its life. See Related Information: Clean the Corona Wire. If the problem continues, replace the drum unit with a new one. Remove the drum unit, remove the toner cartridge from the drum unit, and put the toner cartridge back into the drum unit. Reinstall the drum unit in the machine. Order a new drum unit before the LCD displays Replace Drum. 151

Section	Page
Online User's Guide HL-L2350DW/HL-L2370DW/HL-L2370DWXL	1
Table of Contents	2
Before You Use Your Brother Machine	5
Definitions of Notes	6
Notice - Disclaimer of Warranties (USA and Canada)	7
Trademarks	8
Important Note	9
Introduction to Your Brother Machine	10
Control Panel Overview	11
Access Brother Utilities (Windows®)	13
Uninstall the Brother Software and Drivers (Windows®)	15
Paper Handling	16
Load Paper	17
Load and Print Using the Paper Tray	18
Load Paper in the Paper Tray	19
Load and Print Paper in the Manual Feed Slot	21
Load and Print Plain Paper, Thin Paper, Recycled Paper and Bond Paper in the Manual Feed Slot	22
Load and Print on Thick Paper and Labels in the Manual Feed Slot	23
Load and Print on Envelopes in the Manual Feed Slot	25
Paper Settings	27
Change the Paper Size and Paper Type	28
Change the Check Paper Size Setting	29
Unprintable Area	30
Recommended Print Media	31
Using Special Paper	32
Print	33
Print from Your Computer (Windows®)	34
Print a Document (Windows®)	35
Print Settings (Windows®)	37
Change the Default Print Settings (Windows®)	41
Monitor the Status of the Machine from Your Computer (Windows®)	42
Print from Your Computer (Mac)	43
Print a Document (Mac)	44
Print Options (Mac)	45
Monitor the Status of the Machine from Your Computer (Mac)	50
Cancel a Print Job	51
Test Print	52
Network	53
Supported Basic Network Features	54
Network Management Software and Utilities	55
Learn about Network Management Software and Utilities	56
Additional Methods of Configuring Your Brother Machine for a Wireless Network	57
Before Configuring Your Brother Machine for a Wireless Network	58
Configure Your Machine for a Wireless Network	59
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	60
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	61
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard	64
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	66
Use Wi-Fi Direct®	68
Print from Your Mobile Device Using Wi-Fi Direct	69
Configure Your Wi-Fi Direct Network	70
Wi-Fi Direct Network Configuration Overview	71
Configure Your Wi-Fi Direct Network Using the One-Push Method	72
Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)	73
Configure Your Wi-Fi Direct Network Using the PIN Method	74
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	75
Configure Your Wi-Fi Direct Network Manually	76
Advanced Network Features	77
Print the Network Configuration Report	78
Print the WLAN Report	79
Wireless LAN Report Error Codes	80
Technical Information for Advanced Users	82
Reset the Network Settings to the Factory Settings	83
Security	84
Lock the Machine Settings	85
Setting Lock Overview	86
Set the Setting Lock Password	87
Change the Setting Lock Password	88
Turn On Setting Lock	89
Network Security Features	90
Before Using Network Security Features	91
Manage Your Network Machine Securely Using SSL/TLS	92
Introduction to SSL/TLS	93
Brief History of SSL/TLS	94
Benefits of Using SSL/TLS	95
Certificates and Web Based Management	96
Supported Security Certificate Features	97
Create and Install a Certificate	98
Step by Step Guide for Creating and Installing a Certificate	99
Create and Install a Self-signed Certificate	100
Create a Self-signed Certificate	101
Install the Self-signed Certificate for Windows® users with Administrator Rights	103
Import and Export the Self-signed Certificate on your Brother Machine	107
Import the Self-signed Certificate	108
Export the Self-signed Certificate	109
Create and Install a Certificate from a Certificate Authority (CA)	110
Create a Certificate Signing Request (CSR)	111
Install a Certificate on Your Brother Machine	113
Import and Export the Certificate and Private Key	114
Import a Certificate and Private Key	115
Export the Certificate and Private Key	116
Import and Export a CA Certificate	117
Import a CA Certificate	118
Export a CA Certificate	119
Manage Multiple Certificates	120
Manage Your Network Machine Securely Using Web Based Management	121
Manage Your Network Machine Securely Using BRAdmin Professional (Windows®)	123
Print Documents Securely Using SSL/TLS	124
Send an Email Securely	125
Configure Email Sending Using Web Based Management	126
Send an Email with User Authentication	127
Send an Email Securely Using SSL/TLS	128
Mobile	130
Google Cloud Print	131
Google Cloud Print Overview	132
Before Using Google Cloud Print	133
Network Settings for Using Google Cloud Print	134
Register Your Machine with Google Cloud Print Using Google Chrome™	135
Register Your Machine with Google Cloud Print Using Web Based Management	136
Print from Google Chrome™ or Chrome OS™	137
Print from Google Drive™ for Mobile	138
Print from Gmail™ Webmail Service for Mobile	139
AirPrint	140
AirPrint Overview	141
Before Using AirPrint	142
Network Settings for Using AirPrint	143
Disable and Enable AirPrint Using Web Based Management (Web Browser)	144
Print Using AirPrint	145
Print from iPad, iPhone, or iPod Touch	146
Before Using AirPrint (macOS)	147
Print Using AirPrint (macOS)	148
Mobile Printing for Windows®	149
Mopria® Print Service	150
Brother iPrint&Scan for Mobile Devices	151
Brother iPrint&Scan for Windows® and Mac	152
Brother iPrint&Scan Overview	153
Troubleshooting	154
Error and Maintenance Messages	155
Paper Jams	159
Paper is Jammed in the Paper Tray	160
Paper is Jammed in the Back of the Machine	161
Paper is Jammed inside the Machine	163
Paper is Jammed in the 2-sided Tray	164
Printing Problems	166
Improve the Print Quality	169
Network Problems	175
Error Messages	176
Where Can I Find My Brother Machine's Network Settings?	177
I Cannot Complete the Wireless Network Setup Configuration	178
Use the Network Connection Repair Tool (Windows®)	180
My Brother Machine Cannot Print over the Network	181
I Want to Check that My Network Devices are Working Correctly	183
Google Cloud Print Problems	184
AirPrint Problems	185
Other Problems	186
Machine Information	187
Check the Serial Number	188
Check the Firmware Version	189
Reset Functions Overview	190
Reset Your Brother Machine	191
Routine Maintenance	192
Replace Supplies	193
Replace the Toner Cartridge	195
Replace the Drum Unit	197
Reset the Drum Counter	199
Clean the Machine	200
Clean the Corona Wire	202
Clean the Drum Unit Using Drum Dot Print	203
Clean the Paper Pick-up Rollers	206
Check the Remaining Part Life	207
Pack and Ship Your Brother Machine	208
Machine Settings	210
Change Machine Settings from the Control Panel	211
General Settings	212
Set Sleep Mode Countdown	213
About Deep Sleep Mode	214
Set Auto Power Off Mode	215
Reduce Toner Consumption	216
Reduce Printing Noise	217
Change the Language on the LCD	218
Menu Table (for LCD Models)	219
Settings Tables	220
Change Machine Settings from Your Computer	227
Change Machine Settings Using Web Based Management	228
What is Web Based Management?	229
Access Web Based Management	230
Set a Login Password for Web Based Management	231
Appendix	232
Specifications	233
How to Enter Text on Your Brother Machine	238
Supplies	239

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Home >

Troubleshooting

> Error and Maintenance Messages

Error and Maintenance Messages

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this

happens, your machine identifies the error or required routine maintenance and shows the appropriate message.

The most common error and maintenance messages are shown in the table.

Follow the instructions in the

Action

column to solve the error and remove the message.

You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit

support.brother.com

, and click the

FAQs & Troubleshooting

page.

Error Message

Cause

Action

2-sided Disabled

The back cover of the machine is

not closed completely.

Close the back cover of the machine until it

locks in the closed position.

The 2-sided tray is not installed

completely.

Install the 2-sided tray firmly in the machine.

Cartridge Error

The toner cartridge is not installed

correctly.

Remove the toner cartridge and drum unit

assembly. Take out the toner cartridge, and put

it back in the drum unit again. Reinstall the

toner cartridge and drum unit assembly in the

machine.

If the problem continues, contact Brother

Customer Service or your local Brother dealer.

Cooling Down

The temperature of the inside of

the machine is too hot. The

machine pauses its current print

job and goes into cooling down

mode.

Wait until the machine has finished cooling

down. Make sure all vents on the machine are

clear of obstructions.

When the machine has cooled down, the

machine will resume printing.

If the fan is not spinning, disconnect the

machine from the power for several minutes,

then reconnect it.

Cover is Open

The front cover is not completely

closed.

Open and then firmly close the front cover of

the machine.

Cover is Open

The fuser cover is not completely

closed.

Close the fuser cover located inside the back

cover of the machine.

Drum !

The corona wire on the drum unit

must be cleaned.

Clean the corona wire on the drum unit.

See

Related Information

Clean the Corona

Wire

If the problem continues, replace the drum unit

with a new one.

The drum unit or the toner

cartridge and drum unit assembly

is not installed correctly.

Remove the drum unit, remove the toner

cartridge from the drum unit, and put the toner

cartridge back into the drum unit. Reinstall the

drum unit in the machine.

Drum End Soon

The drum unit is near the end of

its life.

Order a new drum unit before the LCD

displays

Replace Drum

151