Brother International TD-4000 Users Manual - English and Spanish - Page 35
Troubleshooting
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29 Introduction Reference 2 Troubleshooting If the problems occur while using this machine, the following may help you to solve the problems. Problem The Brother TD-4000/4100N Label printer does not print, or a printing error is received. The Status LED lamp is not lit. The printed label contains streaks or poor quality characters, or the label is not fed correctly. A data transmission error appears on the personal computer. Labels are jammed in the cutter or are not ejected correctly after printing. The label is not ejected properly after printing. The print quality is poor Solution • Is the cable loose? Check that the cable is connected securely. • Is the RD Roll installed correctly? If not, remove the RD Roll and reinstall. • Is there enough roll remaining? Check that there is enough roll remaining. • Is the RD Roll compartment cover open? Check that the RD Roll compartment cover is closed. • Has a print error or transmission error occurred? Turn off the Brother Label Printer and on again. If the problem still occurred, contact Brother Customer Service at 1-800-2550415. • Is the guide away from the side of the RD Roll? Move the guide against the side of the RD Roll. • Is the media on top of the gap sensor? Feed the media under the gap sensor. • Is the power cord plugged correctly? Check that the power cord is plugged. If inserted, try plugging it into another electrical outlet. • Has the main power switch located in the back of the machine been turned on? Make sure the main power switch is turned on. * If the power button still does not light up, contact Brother Customer Service at 1-800-255-0415. • Is the print head or roller dirty? While the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller. See Î"Roller maintenance" on page 28. • Is the correct port chosen? Check that the correct port is chosen from the "Print to the following port" list in the Printer Properties dialog box. • Is the Brother Label Printer in cooling mode (the LED lamp is flashing in orange)? Wait until the LED lamp stops flashing and then try printing again. • Is someone printing via network? If you try to print while other users are printing large amounts of data, the printer is unable to accept your print job until the ongoing printing is finished. In such situations, execute the print job again after the other jobs are completed. • Is there dirt or lint on the roller preventing it from rolling freely? For details, please see Î"Roller maintenance" on page 28. • Check that the ejection path of the label is not blocked. • Check that the RD Roll is set properly by removing the RD Roll and reinstalling. • Ensure that the RD Roll compartment cover is closed properly. • Is there dirt or lint on the roller preventing it from rolling freely? Clean the roller. For details, please see Î"Roller maintenance" on page 28. Reference Installing the software Getting started STEP 1 STEP 2 STEP 3