Canon BJC-4300 Series User Manual - Page 89

Chp.5: Troubleshooting, Identifying Your Printer Problem

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Troubleshooting Due to today's rapidly changing personal computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best place to find current information is through our on-line support services and through our Fax Retrieval System. On-line services include the World Wide Web and our BBS. This chapter contains very basic information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our other support services. See Getting Help From Canon in Chapter 1 (page 1-5) for details on Canon's customer technical support options. 4300 Chapter 5 Page 1 Identifying Your Printer Problem Before contacting Canon, identify your printer problem and make sure you have the following information. Product Name Serial Number Place of Purchase Nature of Problem Steps you have taken to solve the problem and the results The serial number is located on the label on the back of the printer: Attempting to repair the printer yourself may void the limited warranty as to that repair. See the limited warranty information that came with your printer for details.

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Troubleshooting
Due to today's rapidly changing personal computer environment, we have placed
troubleshooting information in a variety of places to ensure that the most accurate
information possible is available. The best place to find current information is through our
on-line support services and through our Fax Retrieval System. On-line services include the
World Wide Web and our BBS.
This chapter contains very basic information to help you solve printer problems. It covers a
few basic problems and describes how to clear a paper jam. For complete problem solving
information, be sure to use our other support services.
See
Getting Help From Canon
in Chapter 1 (page 1-5) for details on Canon's customer
technical support options.
4300 Chapter 5 Page 1
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure you have the
following information.
Product Name
Serial Number
Place of Purchase
Nature of Problem
Steps you have taken to solve the problem and the results
The serial number is located on the label on the back of the printer:
Attempting to repair the printer yourself may void the limited warranty as to that repair.
See the limited warranty information that came with your printer for details.